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Bernie & Phyl's Furniture
- Furniture Stores
- Saugus, MA
About this business
Location details
901 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I don't like to leave a review like this, but am hoping someone can help with our issue. We bought a sofa at B and P's to have delivered. When it arrived the stitching of the couch was located in the seat itself not on a seam. I called and was told that this was how they made the item. I wouldn't have bought the sofa if this was the case and I knew it hadn't been such when I saw it in the store. I have since been back to make sure it was in fact sown differently on the floor and it was perfect stitching on the seam not ... read more
Business response:
Dear Pamela, Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience you've experienced with your sofa purchase from Bernie & Phyl's Furniture. We understand your frustration and would like to help resolve this matter. We apologize for any miscommunication regarding the stitching of the couch. We strive to provide accurate information about our products, and we regret any confusion caused. Please contact us at 1-800-244-9350 so we can further discuss the situation and find a resol... read more
Got two leather sofas there at Bernie and Phyl. In less than a year one had a top layer scrabbed off with normal use (nothing out of the ordinary, just sitting there). The store sent a specialist to assess if this would be covered by a warranty. He said it is our fall. We had leather sofas for more than 30 years and this never happen. I think the quality of their products is very poor.
Unacceptable communication on delays once they have their money they don’t care kept saying next week 3 months later And then the deliver people stole from a 91 year old man’s bedroom Liars and Thieves? How could anyone recommend them after such an experience
Business response:
Hello Joseph , Thanks for reaching out to us. We are disappointed to hear that you had a negative experience. Unfortunately, delays are industry wide as manufacturers face massive supply and labor issues. If we continued to tell you next week, that is because it is what we were being told by the vendor. Unfortunately, unless the item is in stock, no timeframe is a definite and can be subject to change. As far as the accusation of theft, if this happened please reach out to our corporate office as that is unacceptable behavio... read more
They got me the mattress that I wanted but they they were wrong on the size of the mattress on their Show room floor. I wanted a twin, 36 X 72. What they told me was 39 x 72. What I got was 36 x 72. So, I got what I wanted but if i had believed them, i wouldn't have bought it..
I was told by the delivery people that I would be contacted about the small dents in my furniture. He took pictures and said I should get a call. I haven't heard from anyone yet.
While completing our order in the finance dept, one of your employees was visibly sick, coughing all over the area, as a result we both became ill approx 2 days later, and still are ill. Not happy with that.
Bought furniture and needed to replace Braintree store not helpful at all, customer service could not get us off phone fast enough, went to Natick store they couldn’t be more helpful, solved current problem which is why 4 stars but will not shop Bernie and Phylis again
We did not look at their online website. We just went to their Westboro store.
Went to Bernie and Phyl's specifically to get a recliner finally found the section that they were in couldn't find anybody to wait on us find me search the store got someone to wait on us but the recliner that I wanted it was for my mother that's 85 years old and picked out the gray recliner that I thought you'd like and was going to pick it up the following weekend. Bought a vehicle drove up their customer service was very good about getting the chair loaded in my car drove it home and I open the box and it was a black recl... read more
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 4.6 star rating with 3,546 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 11:00 a.m.