Bernie & Phyl's Furniture

Pamela C. 

on Birdeye

2 years ago

I don't like to leave a review like this, but am hoping someone can help with our issue. We bought a sofa at B and P's to have delivered. When it arrived the stitching of the couch was located in the seat itself not on a seam. I called and was told that this was how they made the item. I wouldn't have bought the sofa if this was the case and I knew it hadn't been such when I saw it in the store. I have since been back to make sure it was in fact sown differently on the floor and it was perfect stitching on the seam not ... read more

Rita P. 

on Birdeye

2 years ago

Got two leather sofas there at Bernie and Phyl. In less than a year one had a top layer scrabbed off with normal use (nothing out of the ordinary, just sitting there). The store sent a specialist to assess if this would be covered by a warranty. He said it is our fall. We had leather sofas for more than 30 years and this never happen. I think the quality of their products is very poor.  

Joseph P. 

on Birdeye

3 years ago

Unacceptable communication on delays once they have their money they don’t care kept saying next week 3 months later And then the deliver people stole from a 91 year old man’s bedroom Liars and Thieves? How could anyone recommend them after such an experience  

ANN 

on Birdeye

5 years ago

They got me the mattress that I wanted but they they were wrong on the size of the mattress on their Show room floor. I wanted a twin, 36 X 72. What they told me was 39 x 72. What I got was 36 x 72. So, I got what I wanted but if i had believed them, i wouldn't have bought it.. 

JOANNE 

on Birdeye

5 years ago

I was told by the delivery people that I would be contacted about the small dents in my furniture. He took pictures and said I should get a call. I haven't heard from anyone yet. 

DEBRA 

on Birdeye

5 years ago

While completing our order in the finance dept, one of your employees was visibly sick, coughing all over the area, as a result we both became ill approx 2 days later, and still are ill. Not happy with that. 

JULIA 

on Birdeye

6 years ago

Bought furniture and needed to replace Braintree store not helpful at all, customer service could not get us off phone fast enough, went to Natick store they couldn’t be more helpful, solved current problem which is why 4 stars but will not shop Bernie and Phylis again 

ROBERT 

on Birdeye

6 years ago

We did not look at their online website. We just went to their Westboro store. 

CHARLES 

on Birdeye

6 years ago

Went to Bernie and Phyl's specifically to get a recliner finally found the section that they were in couldn't find anybody to wait on us find me search the store got someone to wait on us but the recliner that I wanted it was for my mother that's 85 years old and picked out the gray recliner that I thought you'd like and was going to pick it up the following weekend. Bought a vehicle drove up their customer service was very good about getting the chair loaded in my car drove it home and I open the box and it was a black recl... read more