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Big Boy

3.8

About this business

Location details

30460 John R Road, Madison Heights, MI, 48071, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 9:00 p.m.
Sat08:00 a.m. to 9:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
3.82,287 reviews
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Danielle A.'s profile image
Danielle A. 
rating
6 years ago

This place is an absolute mess. I ordered take out and had to go back because they gave us the completely wrong food. I tried to call (6 times) and no one would pick up the phone. I get back to get the correct food and they still managed to mess up the order, but I was out of patience so I left. It wasn't even one of their busier days either so I'm not sure why they couldn't seem to get their act together. And it's completely unacceptable that they have no way of contacting them when things go wrong. 

Rebecca C.'s profile image
Rebecca C. 
rating
6 years ago

HORRIBLE! Dine dash'd breakfast and they missed half my order and big boy said "either come pick it up urself or I can't help u" I explained I had kids at home I was sending food too and that's why I couldn't but the waitress couldn't do anything and after being on hold 10 minutes the manager failed to ever get on the phone at all and just kept sending her back to me over and over. 

Kattie B.'s profile image
Kattie B. 
rating
6 years ago

Went here Thursday evening for the first time they weren't to busy. The host clearly was annoyed by my family being there. She sat us without saying a word and just a disgusted face. We sat down and reviewed the menu patiently which is hard to do with a 5 an 3 year old. Everyone starts losing there patients after about 15 mins of not being greeted multiple members of the staff passed us and didn't even acknowledge us. We opted out and went to Culver's! If I could give 0 stars I would. Culver's for the win!! 

Blaae R.'s profile image
Blaae R. 
rating
6 years ago

I want a big boy this morning and ordered a simple breakfast one egg hash browns and toast it came out of the kitchen the toast was not even toasted the eggs and hash browns were cold my son ordered soup only it never came out terrible experience 

Karen S.'s profile image
Karen S. 
rating
7 years ago

If I could put - 10 stars I would. I worked at BB when I was young and love the food. I stopped in this location on a whim, (in the area), the worst experience I have ever had in a restaurant. there was hair in my salad, my slim Jim was cold and clearly thrown together and not even pressed, the fries were shriveled, brown and cold so clearly old and I couldn't even send it back or complain because the server never came back to my table. DISGUSTING! I notified the health department and will never be back! If you want Big Boy... read more

Raquel H.'s profile image
Raquel H. 
rating
7 years ago

I left a review on Google but it was removed. I was going to try this place again but since my opinion does not matter I will not. Food was great, waiter was awesome and place was clean but had a bad experience with an older woman staff member with a very shrill loud voice. 

Fahed H.'s profile image
Fahed H. 
rating
7 years ago

This big boy store in particularly isn't clean, the store is in the middle of car garage and animals shelters also the restaurant staff aren't wearing gloves. 

Sherlynn M.'s profile image
Sherlynn M. 
rating
7 years ago

Dessert menu item, strawberry short cake, was misleading. The description indicated "biscuit" with strawberry topping, and fresh strawberries...but what was received, a yellow cake of some sort. Very small, stale tasting, and hard. 3 strawberries on the cake; frozen and not sweetened. The dessert was packaged to go, so we were unaware of how it presented. We ONLY ordered the short cake because of the biscuit. The dessert was not editable. The pot roast we had was very good. We're visiting from out of state, and we no longer ... read more

Joel A.'s profile image
Joel A. 
rating
7 years ago

I was there today for lunch. The place was so hot I felt like I was still outside, they must of been having air conditioner problems. The waitress said they were trying to do something about it, I told her it was not working whatever they were doing. Food was good, but having to sweat during my meal was not good. And the toilet was plugged up. 

Frequently asked questions about Big Boy

How is Big Boy rated?

Big Boy has a 3.8 star rating with 2,287 reviews. 

When is Big Boy open?

Big Boy is open now. It will close at 9:00 p.m.