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Big Boy

3.8

About this business

Location details

30460 John R Road, Madison Heights, MI, 48071, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 9:00 p.m.
Sat08:00 a.m. to 9:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
3.82,287 reviews
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Shannon S.'s profile image
Shannon S. 
rating
7 months ago

Fries were cold and not cooked all the way through. Burger was sloppy with to much dressing everything slid off when picked up. Very shifty dinner. I pretty much waisted my money. You need to improve the cooking. Your cooks suck. And this isn't the first time. But it is the last. You just lost a customer. 

Mc T.'s profile image
Mc T. 
rating
8 months ago

I can't believe how terrible this experience was. I used to come here all the time when I was younger and never had any issues. But today was a nightmare. The food took forever to come out, my kids were exhausted from waiting over an hour. Even after the food finally arrived, my husband had to wait an additional 20 minutes for his salad. All he kept asking was when it would be ready, and if not, we could just cancel the order or take it to go. And to top it off, the worker was giving us attitude and yell at us. I tried to ta... read more

Hedy L.'s profile image
Hedy L. 
rating
8 months ago

Stopped for brunch. My husband ordered Strawberry Pancakes Special a side of sausages and I ordered a Big Boy, salad and onion rings. Service was good except she forgot the sausages and we had to wait to get them. We are seniors and ended up with carry outs. As we were paying our bill which was over $30, I asked for a piece of strawberry pie to go because it was on special for $1.99. The hostess informed me that it would be $3.49 since we were carry outs. I informed her that we had already dined and were too full to eat it a... read more

Meme K.'s profile image
Meme K. 
rating
11 months ago

Very bad experience! We arrived at 6:55 pm, waited probably 5 minutes before we were sat. All the employees were stand behind the counter laughing and talking to each other. That should have been our sign to turn around and leave but I really felt like their spaghetti. After we were finally sat we were placing our orders and I was informed they were out of spaghetti noodles but I could get penne pasta instead. No big deal until I asked for some tortilla soup as my side. Our waiter told me the salad bar closed at 7:00 and I c... read more

Ann D.'s profile image
Ann D. 
rating
a year ago

Service is horrible. Nobody greets you when you walk in and none of the employees running around want to look or acknowledge you. Once seated 10 minutes with no water or welcome so I left. This is not the Big Boy that I grew up going to. 

Tamya Q.'s profile image
Tamya Q. 
rating
a year ago

Costumer service was terrible. Waitresss didn't even introduce hersel, seats dirt, minimal food portions. 0/10 do not recommend. 

Richard M.'s profile image
Richard M. 
rating
a year ago

I have loved Big Boy for all my 62 years, but they have ruined the franchise by changing their menu too much: changing from crinkle-cut / large French fries to mini fries and their onion rings from cornmeal batter to whatever it is now---and both are served undercooked and soggy. They took the country fried chicken and mashed potatoes dinner off the menu, which my wife and I LOVED, and raised their prices way higher that they should be. Got carryout from this location yesterday and got a soggy fish sandwich, soggy underc... read more

Arizonayme G.'s profile image
Arizonayme G. 
rating
a year ago

Went to catch up with family and the waitress-Margaret, didn't place or order out of 15 people. Wtf! She took our order first and everyone was eating and she didn't even notice we didn't have our food! Then had the never to ask what we ordered!! Really! Then she brought the food even though I told her we didn't want it. Never will I visit that Big boy again 

Kristy M.'s profile image
Kristy M. 
rating
a year ago

I am EXTREMELY disappointed. They advertised bingo monday and 5:30 on their sign outside and me and my family have been looking forward to coming for weeks now. It is spring break for us so we decided let's go play some bingo or so we thought. We got there and asked if they were doing bingo the kind young man told us that they were on the phone with management trying to figure it out but that they probably would be playing bingo. We sat down and he came and said that there is a high chance of playing. You have to order somet... read more

Frequently asked questions about Big Boy

How is Big Boy rated?

Big Boy has a 3.8 star rating with 2,287 reviews. 

When is Big Boy open?

Big Boy is open now. It will close at 9:00 p.m.