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Big Boy

3.8

About this business

Location details

30460 John R Road, Madison Heights, MI, 48071, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 9:00 p.m.
Sat08:00 a.m. to 9:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
3.82,513 reviews
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Pamela S.'s profile image
Pamela S. 
rating
7 months ago

Terrible service, cold food. Burger tastes burnt fries cold. Service never came to check if we needed anything.i ordered a big Boy Combo Water to drink. I had to ask twice for my water. My husband ordered a slim Jim and fries with Cream of Broccoli soup my husband got sick before we got home. Trash is what we received. Only 2 other families in the restaurant. Worst food and service ever. I will not return 

Business response:

Hi Pamela. We sincerely apologize for the disappointing experience you had. We appreciate you bringing this to our attention. To address your concerns properly, we kindly ask that you contact us at feedback@bigboy.com to discuss this experience further. 

Vicky A.'s profile image
Vicky A. 
rating
7 months ago

Don't go to this Big Boy ! Waited at door for 6-7 minutes (only 2 people on the floor) then waitress did not come back for 10 minutes. She was just walking around slowly or standing at the kitchen listening to the cooks yelling at each other .Took our order and waited 40 minutes for our food, which was not edible ! My Big Boy was cold , cheese not melted and the bun fell apart. Also, she forgot to bring our drinks .All 4 entrees were terrible. I did not want to waste time sending it back, just wanted to leave and it cost... read more

Business response:

Hi Vicky. We sincerely apologize for the disappointing experience you had at Big Boy. We take your feedback very seriously and want to address these issues. Please contact us at feedback@bigboy.com to share more details about your dining experience. 

Josh C.'s profile image
Josh C. 
rating
9 months ago

Food kinda bad ...............................,milkshakes good ....................... service is good. Might give it another try 

Shannon S.'s profile image
Shannon S. 
rating
11 months ago

Fries were cold and not cooked all the way through. Burger was sloppy with to much dressing everything slid off when picked up. Very shifty dinner. I pretty much waisted my money. You need to improve the cooking. Your cooks suck. And this isn't the first time. But it is the last. You just lost a customer. 

Mc T.'s profile image
Mc T. 
rating
11 months ago

I can't believe how terrible this experience was. I used to come here all the time when I was younger and never had any issues. But today was a nightmare. The food took forever to come out, my kids were exhausted from waiting over an hour. Even after the food finally arrived, my husband had to wait an additional 20 minutes for his salad. All he kept asking was when it would be ready, and if not, we could just cancel the order or take it to go. And to top it off, the worker was giving us attitude and yell at us. I tried to ta... read more

Hedy L.'s profile image
Hedy L. 
rating
11 months ago

Stopped for brunch. My husband ordered Strawberry Pancakes Special a side of sausages and I ordered a Big Boy, salad and onion rings. Service was good except she forgot the sausages and we had to wait to get them. We are seniors and ended up with carry outs. As we were paying our bill which was over $30, I asked for a piece of strawberry pie to go because it was on special for $1.99. The hostess informed me that it would be $3.49 since we were carry outs. I informed her that we had already dined and were too full to eat it a... read more

Meme K.'s profile image
Meme K. 
rating
a year ago

Very bad experience! We arrived at 6:55 pm, waited probably 5 minutes before we were sat. All the employees were stand behind the counter laughing and talking to each other. That should have been our sign to turn around and leave but I really felt like their spaghetti. After we were finally sat we were placing our orders and I was informed they were out of spaghetti noodles but I could get penne pasta instead. No big deal until I asked for some tortilla soup as my side. Our waiter told me the salad bar closed at 7:00 and I c... read more

Ann D.'s profile image
Ann D. 
rating
a year ago

Service is horrible. Nobody greets you when you walk in and none of the employees running around want to look or acknowledge you. Once seated 10 minutes with no water or welcome so I left. This is not the Big Boy that I grew up going to. 

Tamya Q.'s profile image
Tamya Q. 
rating
a year ago

Costumer service was terrible. Waitresss didn't even introduce hersel, seats dirt, minimal food portions. 0/10 do not recommend. 

Frequently asked questions about Big Boy

How is Big Boy rated?

Big Boy has a 3.8 star rating with 2,513 reviews. 

When is Big Boy open?

Big Boy is closed now. It will open at 8:00 a.m.