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Big Boy
- Restaurants
- Madison Heights, MI
About this business
Location details
30460 John R Road, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 9:00 p.m. | |
| Sat | 08:00 a.m. to 9:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Nothing too much on salad soup. Fish dinner was fine but the manager was rude. When asked about the over charge for something that was scarce. No tomatoes no vegetables all and soup was cabbage clam chowder. Good friday. So i paid 6.00 for nothing. Asks him to adjust bill. He was not having it.
Business response:
Please accept our apologies for the rude manager and overcharge issues. Contact feedback@bigboy.com to resolve this matter properly.
Slim Jim's were terrible, ham was burnt, service was bad, no refills on coffee, that place has went down the tubes.
Came into the Big Boy restaurant located on John R St in Madison Heights, Mi. last Thursday after leaving a dr's appointment. I hadn't been in a Big Boy restaurant in years. So I decided to pull in and try the old fashioned Big Boy sandwich/onion rings or the soup/salad bar. When I walked in no one approached me to seat me. Finally an older woman hollered to me from behind the counter to seat myself. I sat there for an about 10 minutes when a young woman came over to my table.. balled up, ugly, unfriendly and asked if I want... read more
Business response:
Hi Karen. Please accept our apologies for this unacceptable experience you had. Your visit is not reflective at all of the standards we have for our restaurants. Please send us an email at feedback@bigboy.com with more details so we can properly address your concerns.
We waited to be seated, there was no one ahead of us. The tables were wiped down and wet. The napkins and menus stuck to the table. The table had no salt, black pepper or any condiments.Not a good start. It was 7:10 pm when we ordered. We both ordered fish filet with waffle fries and a Caesar salad (they were out of coleslaw).The fish was cold and soggy, fries over cooked and cold. The tartar sause tasted closer to mayo than tartar. Salad was excessively salty, the dress bland. The croutons and cornbread were good. The ambia... read more
Business response:
Hi Tracy. We're truly sorry to hear about the inconvenience you experienced during your recent visit to our restaurant. We would like to address these issues and ensure they don't happen again. Please message us with more details of your dining experience at feedback@bigboy.com.
Terrible service, cold food. Burger tastes burnt fries cold. Service never came to check if we needed anything.i ordered a big Boy Combo Water to drink. I had to ask twice for my water. My husband ordered a slim Jim and fries with Cream of Broccoli soup my husband got sick before we got home. Trash is what we received. Only 2 other families in the restaurant. Worst food and service ever. I will not return
Business response:
Hi Pamela. We sincerely apologize for the disappointing experience you had. We appreciate you bringing this to our attention. To address your concerns properly, we kindly ask that you contact us at feedback@bigboy.com to discuss this experience further.
Don't go to this Big Boy ! Waited at door for 6-7 minutes (only 2 people on the floor) then waitress did not come back for 10 minutes. She was just walking around slowly or standing at the kitchen listening to the cooks yelling at each other .Took our order and waited 40 minutes for our food, which was not edible ! My Big Boy was cold , cheese not melted and the bun fell apart. Also, she forgot to bring our drinks .All 4 entrees were terrible. I did not want to waste time sending it back, just wanted to leave and it cost... read more
Business response:
Hi Vicky. We sincerely apologize for the disappointing experience you had at Big Boy. We take your feedback very seriously and want to address these issues. Please contact us at feedback@bigboy.com to share more details about your dining experience.
Food kinda bad ...............................,milkshakes good ....................... service is good. Might give it another try
Fries were cold and not cooked all the way through. Burger was sloppy with to much dressing everything slid off when picked up. Very shifty dinner. I pretty much waisted my money. You need to improve the cooking. Your cooks suck. And this isn't the first time. But it is the last. You just lost a customer.
I can't believe how terrible this experience was. I used to come here all the time when I was younger and never had any issues. But today was a nightmare. The food took forever to come out, my kids were exhausted from waiting over an hour. Even after the food finally arrived, my husband had to wait an additional 20 minutes for his salad. All he kept asking was when it would be ready, and if not, we could just cancel the order or take it to go. And to top it off, the worker was giving us attitude and yell at us. I tried to ta... read more
Frequently asked questions about Big Boy
How is Big Boy rated?
Big Boy has a 3.8 star rating with 2,536 reviews.
When is Big Boy open?
Big Boy is open now. It will close at 8:00 p.m.