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Big Boy

4.1

About this business

Location details

7800 Granger Road, Valley View, OH, 44125, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 9:00 p.m.
Tue08:00 a.m. to 9:00 p.m.
Wed08:00 a.m. to 9:00 p.m.
Thu08:00 a.m. to 9:00 p.m.
Fri08:00 a.m. to 10:00 p.m.
Sat08:00 a.m. to 10:00 p.m.
Sun08:00 a.m. to 9:00 p.m.
4.12,425 reviews
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Jonathan B.'s profile image
Jonathan B. 
rating
12 years ago

Let me start by saying that when I'm back in the Cleveland area, I'll probably revisit this Big Boy. That being said, it's got a few issues - most of which are out of control of the staff or the owner. Firstly, the food and venue brought back serious nostalgia and the Big Boy sandwich was as delicious as I could recall. The location, however, leaves a lot to be desired. I felt like I was in Detroit or Gary Indiana; i.e. heavy industry. But, the road sign said "Big Boy" and naturally I made a hard cut for the Exit ramp... read more

Business response:

We're actually in the process of getting renovated. Both Ohio stores are working towards getting upgraded to the It's Your Big Boy look of the new stores in Michigan. We'd love for you to come back and see the difference when it's complete. We're glad you enjoyed your food and thank you for your input! 

Paul W.'s profile image
Paul W. 
rating
12 years ago

It's been five years since I've been to this Big Boy but... I wish this chain wouldn't die-off. It has some quality and I never gripe about food...to me, eating-out is a treat whether It's good, bad, or mediocre. I may come to either this Big Boy...or the other one on Brookpark because I also remember the West Park franchise...too bad that one came and went! 

Samantha E.'s profile image
Samantha E. 
rating
12 years ago

I got their breakfast and it was fair. The eggs had water in them, my biscuit with gravy was cold and my toast had so much butter that it oozed out a lot when I bit into it. I really only enjoyed my home fries and orange juice. 

Andrew S.'s profile image
Andrew S. 
rating
12 years ago

i think the restaurant has good points about it. My girlfriend and I like to stop here before seeing a movie up at valley view. we both get double decker burgers (i get mine with bacon) the service was fine, not stellar. The burgers were delicious though and also they weren't that pricey our meal was about $18-19 for the two of us. So if your looking for an average american restaurant that isn't too expensive with ok food then this restaurant is for you. The other restaurants around the movie theater are far better but more ... read more

Vikia J.'s profile image
Vikia J. 
rating
2 weeks ago

I use to go there once a month, I recently went and noticed the big boy sauce had changed. They no longer serve the original big boy sauce ,now it's a tartar sauce. Big difference, I will never go there again! 

Business response:

Thank you for sharing your feedback, Vikia. We’re sorry the sauce didn’t match the classic Big Boy flavor you remembered and left you so disappointed. Please email us at feedback@bigboy.com with the location and details of your visit so we can hear you out and look into your concern further. 

Denise J.'s profile image
Denise J. 
rating
5 months ago

Maybe having a bad day? Tables dirty, menu very dirty and sticky. No French fries available due to delayed delivery. Not enough fresh lettuce on dry burger. Service was good 

Business response:

Hi Denise. We apologize for the multiple issues that happened during your visit. While we're glad our service was good, we recognize these issues impacted your experience and do not align with the standards we have for our restaurants. Please contact feedback@bigboy.com so we can address your concerns. 

Hunter W.'s profile image
Hunter W. 
rating
6 months ago

if I could not give this a star I would. this place sucks. I didnt get what I ordered. the pop was flat and food was cold and very dry. the selling is moldy and bathrooms smell like eggs. the pancakes were hard. they put sauce on burgers we didn't want sauce on. terrible. wish I could give 0 stars. service was alright. 

Jerry A.'s profile image
Jerry A. 
rating
8 months ago

Once a staple of my diet decades ago, I was lured back for the December menu price reduction and got Big Boys w/fries to go. As I waited for my food, I scanned the room and it looked frozen in time from the '70s. Had a chuckle as the phone rang about 25 times before it was picked up. There were plenty of staff in constant movement...just no desire to answer the phone. Got the food home and....eh. My burger bun was so soggy it appeared to have been dipped in water. And the iconic tartar sauce comes on the side now. But removi... read more

Business response:

Hi Jerry. Sorry to hear about the poor experience you had. We take your feedback seriously about the multiple issues you ran into. Please contact us at feedback@bigboy.com to discuss your experience further. 

lawrence s.'s profile image
lawrence s. 
rating
11 months ago

I spen 42.oo with tip 50total for 2 eggs 2 small pancakes cold potatoes and like out of freezer and a pop for 3.00.my friend had a burger with onion rings.with water.my pop was flat no carb at all.what a ripp. 

Business response:

Hi Lawrence. Please accept our apologies for the unsatisfactory experience you had at our restaurant. These issues are not representative of the standard we hold our restaurants to. We would like the opportunity to address these issue properly and make things right. Please contact us at feedback@bigboy.com with more details about your visit. 

Frequently asked questions about Big Boy

How is Big Boy rated?

Big Boy has a 4.1 star rating with 2,425 reviews. 

When is Big Boy open?

Big Boy is closed now. It will open at 8:00 a.m.