Big Boy

Shannon L. 

on Yelp

a year ago

I went to the Big Boy at 130th and Brookpark. Floors were gross, my feet were sticking to them and even sticking to the carpet that was worn out. The food was ok but tasted like it was pulled from the freezer and deep fried. I use to eat here as a kid but won't be back to this one again. I will say the waitress we had was friendly and stopped by every so often to see if we needed anything. 

Debra S. 

on Yelp

a year ago

Went with our 2 year old grandson and were taken to a table, we asked for a booth because my husband has a bad back is a bug guy and needs more support so we asked for a booth. The girl sat us at one and just walked away. We were waiting for a highchair and she walked by 3 times ignoring us. I stopped her and asked about the highchair. She said very snotty we could not have one because the booths are in isles. We never had that issue before as they usually put us in the atrium. My husband and I looked at each other and I sai... read more

Mary H. 

on Yelp

a year ago

Coleslaw sucks. Shakes suck. Floors are so dirty!!!!! Yank that filthy carpet up! Clean the wooden counter and the booth dividers!!! Ever hear of side work??? 

Kami T. 

on Yelp

2 years ago

Got seated right away, but sat for 36 minutes once our order was taken and never got our food. A couple was seated next to us about 20 minutes after us and ordered double burgers and got their food in a timely manner. Our server said the kitchen was backed up, which is interesting since the other guests got their food. We like Bob's Big Boy generally, but will rethink things before we go back to one. 

Robert G. 

on Yelp

4 years ago

What's going on here? I looked at the distribution of the ratings and it's so far from what I would have expected. I often wonder if Yelp ratings are lower in general because people come on to yelp about something like a dog having its tail pulled would - basically a gripe. A friend of mine lives a few suburbs south of this Big Boy restaurant, one of two remaining in this metro area. Realistically, this is the nicer of the two, being more in a business park area in "the valley," a big swale for the Cuyahoga River and its... read more

Michelle W. 

on Yelp

5 years ago

Their customer services is non existent! I was seated and sexed menus and a drink and said I'll be right back 30mins we watched this waitress walk to everyone but us..we got up to leave and she quickly ran to us and said I'm so sorry that's usually not my station of service but yet you served us drinks! Any excuse is better than they say 

Trey V. 

on Yelp

5 years ago

On August 13, 2020, I went into the restaurant to pickup a takeout order. From past experience, it usually takes much less than 5 minutes. An assistant manager confronted me about not wearing a mask. I explained to him that, per the Governor's mandate, I was exempt due to a health condition. I also explained that my numerous regular tests for the virus were ALL negative. He replied that the mandate didn't matter, a mask was still required! At least he agreed to let me pay for the food that I had called ahead to order! After ... read more

Dee W. 

on Yelp

6 years ago

very disappointed in this restaurant. The one on Brookpark Rd which is no food prize either is much closer but its been USUALLY cleaner, neater with better wait staff. Not so last three times we have been there. Today being no exception. Wait staff is slow, no focus on people THEY ARE TAKING ORDERS from, orders come in wrong and COLD, no refills on drinks offered, dessert almost thrown down. After today, we decided we wont be coming back to this one either. Dining companion came from Cleveland Hts which is quite a driv... read more

Maren R. 

on Yelp

7 years ago

had lunch today. service was very good. rose was wonderful. the food was another story. how can you have a classic big boy with no cheese!! the French silk pie...where is the chocolate??? its all whip cream. waste of money for what you can make at home and have to wait for the kitchen. won't come back