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Big Bully Turf
- Artificial Turf
- Henderson, NV
About this business
Location details
921 American Pacific Dr, Suite 304, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
The overall project is a lot better than what we had. But not what we were expecting. There was a few misunderstandings and the crew had to come back to cap the old water system as it was creating a sinkhole in our turf.
Business response:
Hi Stacy. Thank you for taking the time to share your comments. We're disappointed that we did not meet your expectations. We're always striving to improve and your feedback helps us to achieve that goal. A manager will reach out to you to discuss your experience in greater detail.
I am giving 1 star because of the unprofessionalism I experienced. I will say that the quality of the product and the installer teams were wonderful but the "higher ups" don't care about the customer. I live in an HOA and all of the guidelines were provided prior to installation. on installation day, the person who sold the project to me was supposed to be there, no one showed up and I later found out he was fired (not by the company) no one was reappointed to my project and no one showed up. I was told the project manager w... read more
They installed turf there was a flaw in the turf and replaced it. several neighbors put turf in from people that seemed just to be landscapers. when finished the turf was bumpy and the stitching obvious just gmcrap. Big bully was not the cheeper's bid but the turf and instillation was superior. We have a modest home but if we had a multi million dollar home i would want the best.
Unhappy, and very disappointed. Cannot recommend. I regret hiring this company. I hope that if you hire them for your yard project, that they don't disappoint you too.
Don't use this Big Bully Turf They just steal their customers' money Never ever use this shit company service I didn't get may service and they took my money. They just postponed service and took money
Big Bully Turf laid Turf around our pool. We had just finished the pool & cool decking. They assured me the cool decking would not be damaged. I had paid a down payment of $1000, then 1/2 of the balance before the project was underway. They finished around the last week of May & and contacted me for the final payment of $1984. There were many chips on the new cool decking, so I told them I would gladly pay, but not till the cool decking was repaired. I made the final ck out on June 6. They sent someone out that very day. I ... read more
Business response:
Debbie, your feedback is very important to us. Thank you for sharing your concerns. One of our team members will be contacting you shortly to speak with you about your experience.
I had someone come out. I never heard back from them. I called back back 3 times and nothing.
Business response:
Thank you for your feedback. After reviewing our records, we’re unable to find an appointment associated with your name. If you believe this is in error, please feel free to contact us directly at 888-330-0729 so we can better understand your concerns.
We had our turf / concrete installed in May 2022. Loved everything when it was first done. First, we weren't too happy that the new concrete was a lot darker than our already existing concrete, even though we were reassured it would lighten to match. Last year we started to notice holes under the turf in certain areas (within a year of it being laid). Now walking on the turf we have multiple holes throughout. We also noticed drains weren't put in so water puddles severely (probably what has caused the holes) Have tried to co... read more
I had big bully turf installed at my home based on Karlas' commercial advertising it's not as hot for pets, and it doesn't carry an odor from your pets urine. I have three small dogs who are use to pissing on the grass. In less than two months I cannot sit on my back patio without the whiff of dog urine. To test how hot the turf gets, I took my shoe off to see how hot the turf gets (going on the ads the "pink" underside is cooler) to the feet. We'll tell that to my feet let along my dogs' paws. I'm not even going to get ... read more
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.4 star rating with 580 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open tomorrow at 8:00 a.m.