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Big Bully Turf
- Artificial Turf
- Henderson, NV
About this business
Location details
921 American Pacific Dr, Suite 304, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
In the beginning it sounded like a dream come true. Made the appt for a sales guy to come out, first red flag was he was hours late to the appt and failed to call to communicate this. I had to call in to find out what was going on. Sales guy came with his speech, sold us on the turf saying it stays cool, won't smell with dog pee or poop, it's made just for dogs and gave the story about the owner and how the company got its name. We voiced our concerns about the dogs being able to dig or chew a hole through it was assured the... read more
Business response:
Carlie, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your project didn’t go as expected. Your feedback highlights areas where we can improve communication and coordination, and we appreciate you bringing them to our attention. We understand how frustrating it must have been to experience delays and inconsistent updates throughout the process. Please know that your concerns have not gone unnoticed—we take them seriously and are always looking for ways to enhance the service and ex... read more
A consultation had been previously scheduled with this company for 07-07-2025, at 2:00 p.m. No one from the company showed. We called the business number later that afternoon to see if we had the date or time incorrect. We did not. The individual we spoke to confirmed we had an appointment, but he couldn't explain why no one failed to appear. The consultation was rescheduled for 07-10-2025, at 2:00 p.m. No one from the company appeared on that date, either.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. This is certainly not the level of service we strive to provide, and we understand how frustrating missed appointments can be. We’re currently looking into what may have caused the issue so we can prevent it from happening in the future. We would still love the opportunity to make this right and hope you will give us that chance. Your time is valuable, and we truly appreciate your feedback. -The Big Bully Family!
I have to agree with another review that says the only thing good about Big Bully Turf is the finished product. They do mislead about the installers being employees (they were not), about the sales person being onsite to guide the installers (he wasn't and the installers could not read the diagram) about my not having to be there for the installation (if I hadn't been they would be done the install incorrectly). They delivered some material on the day of installation (they said it would be the day before) and the truck broke... read more
Business response:
Bobbi, we’re glad to hear that you’re happy with the finished product. We understand that communication and expectations during installation are important, and we appreciate you bringing these concerns to our attention. We’ll have someone from our team review the details and follow up to ensure everything is resolved to your satisfaction.
I had a consultation & I wasn't happy w/the quote. One piece of turf measuring 14 x 14 ft and one tree for $7,500. And he tells me this is with 25% off but since it's Cinco de Mayo he'll give me 35% off if I put a down pyt that day. This kind of car salesman hustle practice is such a con. When he left, my husband & I told him we'll be in touch so we can discuss our finance. Two days later, I text him letting him know we're gonna pass up, thanks for your time.. Crickets, not even an acknowledgement of the text. He probably th... read more
Business response:
Thank you for your feedback. After reviewing our records, we’re unable to find a project associated with your name. If you believe this is in error, please feel free to contact us directly so we can better understand your concerns.
It's hard to give a good review when they failed to keep their appointment with me. I was scheduled. I got a confirmation text confirming the time and asking me to set aside 45 minutes for the consultation. They didn't show. They didn't call or email explaining that they would be late or ask to reschedule. Any company that does not respect my time doesn't deserve my money.
Business response:
Hi Apus, I'm sincerely sorry for the missed appointment and the inconvenience this caused. We understand how frustrating it is to be let down, and we take full responsibility for this. This is something we take seriously and we looking into what happened here. We hope you will give us another chance to make it right.
Honestly disappointed. It's been almost a year later. The product looks great but I'm noticing a lot of shedding, especially around the edges of the artificial turf. The salesperson was nice and accommodating but the installers who installed the turf were uncommunicative and rude, especially when I called to ask for clarification about when they were coming back to finish the job. I didn't appreciate the attitude.
Business response:
Pei-long, we're happy that you had a positve experience with your design specialist and you love the way your turf looks. We always aim to deliver a great experience, and we are saddened when we don’t meet expectations. Thanks for taking the time to bring this to our attention. Please call our customer service department so that we may investigate the issue you are having.
THE ONLY THING WORTH RATING ABOUT BIG BULLY TURF IS THAT IT TURNED OUT BEAUTIFUL! With that being said, THEY MISLEAD, LIE, and DECEIVE YOU to get the sale! Then afterwards, they ignore your every complaint! They say, go ahead and report us, we have our backup ready! THE TURF IS SO HOT YOU CAN'T STAND ON IT HERE IN OUR LAS VEGAS AREAS! They say WET IT! Then another employee says, DON'T WET IT you will dissipate the urine disinfectant under the turf! WHAT DISINFECTANT? THAT TURF STINKS! They SUPPOSEDLY left us an extra bag of... read more
Business response:
Thank you for your feedback. We’re genuinely glad to hear that you’re pleased with how the turf looks. While we stand behind the materials used and the process followed, your concerns have been noted and shared with the appropriate team members for review. Should you wish to discuss the matter further, please feel free to contact our office directly so we can ensure it’s handled professionally.
Be careful, as they do not explain things well as far as getting your rebate process and you will get screwed from getting your rebate. When you call the office to ask questions about it they do not return your call. As far as the turf and installation I am happy with that. But losing a $2900 dollar rebate I am angry! Just an update. They will be dishonest to make themselves look good. Tell you they offered assistance to fill out forms and have a recording of us declining. Which is not true. Ask them to prove ne wro... read more
Business response:
Linda thank you for taking the time to write a review. We are thrilled you are happy with our installation and turf.
horrible experience. bad communication infact no one is available to answer the he phone. The job is crappy..no leveling, patch work and didnot deliver what was committed.
Business response:
Puja, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we look forward to making it right.
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.4 star rating with 561 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open tomorrow at 8:00 a.m.