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Big Bully Turf
- Artificial Turf
- Henderson, NV
About this business
Location details
921 American Pacific Dr, Suite 304, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
First and foremost, I'd say this company has a great turf product and it looks great in our backyard. The entire process however, not so much. The consultation went well and James did a great job designing the space and answering all our questions. It seems like the sales consultants have wiggle room in their pitch and can offer you "discounts" and move on the price. Make sure if you use this company, to ask about discounts so you're not paying their full marked up price. Once we came to an agreement, we were told scheduli... read more
Business response:
Thank you for your honest feedback and for giving us the opportunity to work on your yard. We're glad you're happy with the final result and appreciate your kind words about our design and install teams. Your input is valuable and will help us continue to improve the overall experience. Enjoy your new turf! The Big Bully Turf Team!
When looking for a company to install turf in our backyard, we found three companies to get estimates. When BBT's representative visited, we received the estimate, I told him we had other companies to talk to. The rep asked which companies and I told him. When I mentioned Rock N Block, he said we are partnering with them. I though it was strange, but thought great - maybe they will offer the same pricing and there would be no competion. When we had Rock N Block to give us an estimate, I asked if they were partners, we w... read more
Business response:
Thank you for taking the time to share your experience. We appreciate the opportunity to provide you with an estimate and are sorry for any confusion regarding our relationship with Rock N Block. To clarify, while we are not formally partnered, we have collaborated with them on some past projects, which may have led to a misunderstanding. We never intend to mislead anyone and truly value transparency in all our communications. We always encourage customers to compare quotes and find the best fit for their needs, and we res... read more
To have turf installed is an investment and is expensive. I went with this company because I believed that they offer a good product and take pets into consideration, especially when it comes to odor. Well here is the deal, the turf this turf isn't anything special. Now mind you, I know there will be some odor and routine maintenance necessary like all turf. This just isn't anything special. The installation: they used old rusted nails for the install. How do I know, well my dogs pulled up the edge within one week of ... read more
Business response:
Gabrielle, Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your frustration with the delay. Our goal is always to provide timely and effective support, and we appreciate your patience as we work through scheduling and service requests. We take pride in the quality of our work and in honoring our warranties. We’d like to ensure your concerns are properly addressed. The team has been alerted, we will prioritize a follow-up and get things moving as quickly as possible.
In the beginning it sounded like a dream come true. Made the appt for a sales guy to come out, first red flag was he was hours late to the appt and failed to call to communicate this. I had to call in to find out what was going on. Sales guy came with his speech, sold us on the turf saying it stays cool, won't smell with dog pee or poop, it's made just for dogs and gave the story about the owner and how the company got its name. We voiced our concerns about the dogs being able to dig or chew a hole through it was assured the... read more
Business response:
Carlie, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your project didn’t go as expected. Your feedback highlights areas where we can improve communication and coordination, and we appreciate you bringing them to our attention. We understand how frustrating it must have been to experience delays and inconsistent updates throughout the process. Please know that your concerns have not gone unnoticed—we take them seriously and are always looking for ways to enhance the service and ex... read more
A consultation had been previously scheduled with this company for 07-07-2025, at 2:00 p.m. No one from the company showed. We called the business number later that afternoon to see if we had the date or time incorrect. We did not. The individual we spoke to confirmed we had an appointment, but he couldn't explain why no one failed to appear. The consultation was rescheduled for 07-10-2025, at 2:00 p.m. No one from the company appeared on that date, either.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. This is certainly not the level of service we strive to provide, and we understand how frustrating missed appointments can be. We’re currently looking into what may have caused the issue so we can prevent it from happening in the future. We would still love the opportunity to make this right and hope you will give us that chance. Your time is valuable, and we truly appreciate your feedback. -The Big Bully Family!
I have to agree with another review that says the only thing good about Big Bully Turf is the finished product. They do mislead about the installers being employees (they were not), about the sales person being onsite to guide the installers (he wasn't and the installers could not read the diagram) about my not having to be there for the installation (if I hadn't been they would be done the install incorrectly). They delivered some material on the day of installation (they said it would be the day before) and the truck broke... read more
Business response:
Bobbi, we’re glad to hear that you’re happy with the finished product. We understand that communication and expectations during installation are important, and we appreciate you bringing these concerns to our attention. We’ll have someone from our team review the details and follow up to ensure everything is resolved to your satisfaction.
I had a consultation & I wasn't happy w/the quote. One piece of turf measuring 14 x 14 ft and one tree for $7,500. And he tells me this is with 25% off but since it's Cinco de Mayo he'll give me 35% off if I put a down pyt that day. This kind of car salesman hustle practice is such a con. When he left, my husband & I told him we'll be in touch so we can discuss our finance. Two days later, I text him letting him know we're gonna pass up, thanks for your time.. Crickets, not even an acknowledgement of the text. He probably th... read more
Business response:
Thank you for your feedback. After reviewing our records, we’re unable to find a project associated with your name. If you believe this is in error, please feel free to contact us directly so we can better understand your concerns.
It's hard to give a good review when they failed to keep their appointment with me. I was scheduled. I got a confirmation text confirming the time and asking me to set aside 45 minutes for the consultation. They didn't show. They didn't call or email explaining that they would be late or ask to reschedule. Any company that does not respect my time doesn't deserve my money.
Business response:
Hi Apus, I'm sincerely sorry for the missed appointment and the inconvenience this caused. We understand how frustrating it is to be let down, and we take full responsibility for this. This is something we take seriously and we looking into what happened here. We hope you will give us another chance to make it right.
Honestly disappointed. It's been almost a year later. The product looks great but I'm noticing a lot of shedding, especially around the edges of the artificial turf. The salesperson was nice and accommodating but the installers who installed the turf were uncommunicative and rude, especially when I called to ask for clarification about when they were coming back to finish the job. I didn't appreciate the attitude.
Business response:
Pei-long, we're happy that you had a positve experience with your design specialist and you love the way your turf looks. We always aim to deliver a great experience, and we are saddened when we don’t meet expectations. Thanks for taking the time to bring this to our attention. Please call our customer service department so that we may investigate the issue you are having.
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.4 star rating with 580 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open tomorrow at 8:00 a.m.