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Big Bully Turf
- Artificial Turf
- Henderson, NV
About this business
Location details
921 American Pacific Dr, Suite 304, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Extremely disappointed with BBT's customer service. When I reached out they refused to give any sort of estimate without sending someone to my house - this should've been enough of a red flag. I discussed getting a quote and was VERY clear multiple times about my budget and not wanting to waste anyone's time. I gave specific measurements, paver type, turf type, etc --- and they assured me they were in the $4.25/sf price range installed for my project. I arranged my entire day around their visit to confirm and imagine my s... read more
Business response:
Hello Carly, We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it can be to set aside time for an estimate and then receive a proposal that differs significantly from what you anticipated. To clarify, Big Bully Turf does not price projects using a single "per square foot" rate. Every project is customized, and the final investment is based on several factors beyond the turf itself, including paver selection, site preparation, demolition, grading, labor, materials, dra... read more
Turf looks great, but the install was not handled well, project manager never arrived the day of install. Coordination was very poor, called Bully Turf the day before installation and couldn't get an arrival time or even confirm our appointment. Day of install was the same resonse, didn't know the install was actually happening, until they arrived with material. Work completed and all workers departed, no notice that work was completed. No contact after install from project manager, except an email for payment. I would ... read more
Business response:
Hello Jason, we are sorry to hear that the communication needed improvement for your project. We would be more than happy to help remedy this experience. Please call us at 888-894-7782 to discuss. We would be happy to offer assistance and a quality inspection.
Disappointed because everything seemed to be going great however the job was never complete, it's been months of trying to get it done and being ignored and dismissed. avoiding scheduling and now saying just look at warranty.
Business response:
Tia, we are sorry to hear about your experience. At Big Bully Turf, we take great pride in both our workmanship and our follow-up service, so this feedback is concerning to us. We would appreciate the opportunity to learn more about your concerns and help work toward a resolution. Please contact our Customer Service & Warranty Team at 888-894-7782, and we will be happy to review your situation and assist further. Thank you for bringing this to our attention.
We had an appointment last evening with Big Bully Turf to review ideas for our golf-course backyard. While we knew they were a premium company, the consultation started at 6:30 PM, and the representative did not leave until almost 10:30 PM. The experience was incredibly pushy. At the end, the representative was visibly upset about not getting the sale, refused to look me in the eye, and left without even saying thank you. The tactic of giving an artificially inflated quote just to apply deep discounts is outdated and exhaust... read more
Business response:
Shelly, thank you for your honest feedback. We are sorry to hear that your consultation did not meet your expectations. We never want our customers to feel pressured or leave with a negative impression of our team. Your experience is important to us, and we would appreciate the opportunity to make things right. If you're open to it, we'd love to have one of our Sales Managers reach out and personally discuss your concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to earn back your t... read more
I paid almost $4000 for a tiny bit of turf. Looked great at first, but I can't get the leaves off. The small stuff sticks like glue. I called Big Bully to find out the best way to keep it nice, but "customer service" was only interested in selling me more turf. She said she couldnt answer my simple question, that I had to email the warranties department. Of course, warranties didn't respond to my email. Stay away. Once the turf is in, you are no longer a customer unless you buy more.
Business response:
Mary, we're so sorry to hear about your experience. This is not how we operate, and we never want a customer to feel unsupported after their installation. For leaves and small debris, a leaf blower or plastic turf rake is typically the best way to keep your turf looking great. We'd be happy to provide more maintenance tips as well. Please give our Warranty Department a call directly at 888-894-7782. Our team would be more than happy to help and make sure your concerns are addressed.
Overall: the execution and coordination of my job has been messy and resulted in a remodel that frankly looks a little sloppy. Strongly recommend you make your contract with this company very explicit. background: I contacted Big Bully Turf in October November of last year. This is a belated review. The sales guy I worked with. Promised to fix some of the issues with my . One of which was old concrete and a slanted slope. The plan was to make it flat. However, when the was being done, they ended up putting pavers on top ... read more
Unfortunately I can't say my experience with Big Bully was anything great. I was sold on a bunch of open promises. Had a series of miscommunications. First had my install moved up but then due to issues with wrong product being delivered or not delivered and weather had to move the install to a later date. Then they showed up late in the afternoon on my rescheduled day and only did half the install. Had to end up returning 3 times to complete the install of the turf. I was promised a one day install that would be easy and se... read more
As a general contractor in Las Vegas for over 30 years, I have dealt with all kinds of sub-contractors, and I have to admit I fell for the sales pitch. He said all the right things I look for and felt comfortable with the size of the company. They make you feel welcome and that you are so important. How the project manager is going to be there the whole time to make sure it gets done correctly. This happens right up until the time they get your deposit, then everything is done by text or email. They give you almost no notice... read more
Two years after giving Big Bully a five star review and after having this turf, we are very disappointed. We are not new turf owners. We have had fake turf for over 30 years now. Wanted to try something new so we gave Big Bully a chance since they came in with the lowest price, I guess you get what you pay for. We have a lot of weeds peeking through the turf and the quality is definitely not what we expected or agreed to for the long haul. Kind of makes me wonder and question whether or not the sample we approved was actual... read more
Business response:
Wow! Bella, thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. It’s customers like you who make our work so rewarding.
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.4 star rating with 580 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open tomorrow at 8:00 a.m.