This profile has been claimed by the business owner or representative.
Big Bully Turf
- Artificial Turf
- Henderson, NV
About this business
Location details
921 American Pacific Dr, Suite 304, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
THE ONLY THING WORTH RATING ABOUT BIG BULLY TURF IS THAT IT TURNED OUT BEAUTIFUL! With that being said, THEY MISLEAD, LIE, and DECEIVE YOU to get the sale! Then afterwards, they ignore your every complaint! They say, go ahead and report us, we have our backup ready! THE TURF IS SO HOT YOU CAN'T STAND ON IT HERE IN OUR LAS VEGAS AREAS! They say WET IT! Then another employee says, DON'T WET IT you will dissipate the urine disinfectant under the turf! WHAT DISINFECTANT? THAT TURF STINKS! They SUPPOSEDLY left us an extra bag of... read more
Business response:
Thank you for your feedback. We’re genuinely glad to hear that you’re pleased with how the turf looks. While we stand behind the materials used and the process followed, your concerns have been noted and shared with the appropriate team members for review. Should you wish to discuss the matter further, please feel free to contact our office directly so we can ensure it’s handled professionally.
Be careful, as they do not explain things well as far as getting your rebate process and you will get screwed from getting your rebate. When you call the office to ask questions about it they do not return your call. As far as the turf and installation I am happy with that. But losing a $2900 dollar rebate I am angry! Just an update. They will be dishonest to make themselves look good. Tell you they offered assistance to fill out forms and have a recording of us declining. Which is not true. Ask them to prove ne wro... read more
Business response:
Linda thank you for taking the time to write a review. We are thrilled you are happy with our installation and turf.
horrible experience. bad communication infact no one is available to answer the he phone. The job is crappy..no leveling, patch work and didnot deliver what was committed.
Business response:
Puja, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we look forward to making it right.
avoid this company - never leave your information they are relentless. They called me two times before 7 am and reached out nearly 10 teams in the first few days. They have zero consideration for potential customers - AVOID leaving your information
Business response:
"We're sorry to hear about this issue, Adam. We understand that this was frustrating, and we apologize for the inconvenience. We are taking steps to prevent this from happening again.
Product great. Communication terrible. Salesman are great at their jobs. The communication from them to the contracted workers is not good at all. I have been professional and tried multiple times to communicate face to face, written, text etc. and there are just so many communication errors, I can't help but write this bad review.
Business response:
Hi Ana. Thank you for taking the time to share your feedback with us. We are disappointed to hear about your difficulties in communicating with our team. Big Bully Turf strives to provide excellent customer service. Please direct message us with your contact information and a manager will reach out to discuss your situation. Thank you
This is a terrible company. We had them do a small project in our backyard. The "employees" stole from us and the company refuses to do anything about it. At this point they have started ignoring my calls. I would recommend using literally any other turf company in Las Vegas. It is laughable that they have people commenting as if they are interested in helping figure this out. I have had two different people "on the case" and nothing has come of it. waste of my time. The first person denied everything. They basically in... read more
Business response:
Hi Dylan. Thank you for bringing this to our attention. It's unfortunate to hear that we did not meet your expectations. We would appreciate the opportunity to discuss your experience in detail. Please direct message us with your full name and phone number so we can have a member of our team reach out to you. Thank you
DON'T DO IT!!! Deceptive! They don't care once they receive your money! Do not use this company! They change their square footage price depending on the size of the project! It should be the same no matter what size project you have! THEY LIE about the temperature of the turf! They yell me to wet the turf! EXCUSE ME?! Why get turf if I have to still water it!!! I'm going to the BBB next, then further, if I don't get help with the issues that I have already addressed with them! So far, I've been ignored!
I would honestly say our experience with big bully turf was a bit rough to say the least. Be warned that the sales department is great but after that, it falls downhill. I think we maybe talked to our project coordinator once and he seemed almost irritated that he had made contact with us. After that we never saw him again. The first deliverable of our project was not epic at all. Even after communicating with the gentleman doing the work, they put in our putting green like nothing we discussed. After communicating with ... read more
Business response:
Hi Jeremy. Thank you for sharing your feedback. We are disappointed to read of your experience with our company. Big Bully Turf was created because we knew we could do better. We strive to provide quality customer care and the best products. We would appreciate the opportunity to discuss your experience in greater detail. We would like to have a manager reach out to you to discuss you. Please direct message us with the your phone number. Thank you
I made an appointment and was reminded by text so often it was annoying. I responded to one of the many texts that I needed to reschedule and was told I could not do it on line needed to call a toll free number. So I said please cancel then and was told I couldn't do that either. So I called to cancel and was asked for my info by numerous people because I was transferred from person to person. Seemed desperate to me. Just beware dealing with these people.
Business response:
Hi Sophie. At Big Bully Turf, we do believe that our customers deserve the best care and we work hard every day to deliver such service. We are saddened to hear of your difficulties and would appreciate the opportunity to discuss your experience in detail. A manager will reach out to you to discuss this issue. Thank you
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.4 star rating with 580 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open tomorrow at 8:00 a.m.