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Big Bully Turf
- Artificial Turf
- Henderson, NV
About this business
Location details
921 American Pacific Dr, Suite 304, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I recently had my back yard done by Big Bully Turf, and the whole experience was great! Yanni came to do the estimate, he was punctual, efficient, and very easy to work with. When I did decide to move forward with the project, Yanni was flexible with my schedule and extremely helpful. The team that came to do the work were also great! They arrived on time, the turf looks great, and they did a great job cleaning up when they were finished. I definitely recommend Big Bully Turf! The dogs approve too! Thank you Yanni and team!
My wife and I have seen the TV commercials for Big Bully Turf. Then we went to a home improvement show, and they had a booth setup there, so we made an appointment for someone to come out for a free quote. Bryan came out the following day. He was on time for the scheduled appt. He is very professional and explained in detail about the pricing and warranty and brought two sample pieces of turf. I signed the deal that day and was told that I would be contacted for a start date. Vanessa called me a few days later, was also ... read more
Part 1: Initial consultation - Vince was professional, experienced and knowledgeable in the product and laying out the area design where we wanted to put the turf. Can't wait for them to come back for the installation.
Our project turned out beautifully. Better than expected. Mike was an amazing sales person and the team that installed our pavers and turf were amazing . Be realistic though.. turf is not grass. Ours is beautiful, however , it is still warm to walk on in 100 degrees weather
Doug came out and gave us a price quote, he was knowledgeable, friendly, and professional. He made us feel comfortable with our decision to have turf installed without making us feel pressured. Highly recommend Big Bully Turf and their team of professionals!
Business response:
Hi Jamie and thank you for your 5 star review! We are thrilled to hear that you had a seamless and stress-free experience with us and that Doug provided outstanding service. We'll be sure to share your feedback with him. We appreciate your recommendation. It means the world to us. Welcome to the Big Bully Turf family!
Not sure about the sales process. I was quoted and accepted the bid price and drawing of final installation specs. Upon installation it became apparent the final product would not meet specs and was told to complete I would need to pay more. Not sure of incompetence of sales rep or something else.
Business response:
Hello Val, Thank you for bringing this to our attention. We would like the opportunity to review the details of your project, including the original quote, approved drawing, and the concerns regarding the installation specifications. Please contact our Service & Warranty Department at 888-894-7782 so we can review the situation with you directly and determine what occurred and how the matter can be addressed. Thank you, Big Bully Turf
That is the number and email that i sent. No response. Even your project manager also avoiding me. Quality is also not good. The turf start coming off when i rake and it's using the rake for artificial turf.
Business response:
Hello Erik, We're sorry to learn you are having a hard time getting in contact. The phone number to call is 888-894-7782 The email you should have is warranties.services@bigbullyturf.com. We look forward to assisting you with your needs. Thank you,
Sales is good with convincing me, the workers is good. AFTER SALES and REPAIR is the worst. If you use this company, just hope that they do it right first time. The only phone line that you can talk to is the sales. Other number, voice mail and never got a call back and warranty email that never reply to your email.
Business response:
Hello Erik, We're sorry to learn you are having a hard time getting in contact. The phone number to call is 888-894-7782 The email you should have is warranties.services@bigbullyturf.com. We look forward to assisting you with your needs. Thank you,
We purchased this product in the fall of 2025. By December (2025), our GSD puppy had worn a path in the turf by running through it. A representative inspected the worn area, and we were later advised that the damage was caused by our dog (duh), and was not covered under warranty. The product is misrepresented during the sales process. The name itself ("Big Bully Turf") is misleading. This is VERY inferior product. DO NOT BUY THIS TURF IF YOU OWN DOGS THAT PLAY IN YOUR YARD! In addition, the customer support we received was i... read more
Business response:
Hello Harry, Thank you for sharing your experience here. That is correct we don't cover any pets or pest damages to the turf under Warranty however we are happy to service your property to help mitigate these issues. The Warranty & Service department offered an estimate however this proposal was declined, there was no response as to accept services. We have not received correspondence from you since 1/13/2026 on if you would like our services provided. Please give us a call if you wish to discuss. 888-894-7782.
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.4 star rating with 597 reviews.
When is Big Bully Turf open?
Big Bully Turf is open now. It will close at 6:00 p.m.