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Big Bully Turf
- Artificial Turf
- Henderson, NV
About this business
Location details
921 American Pacific Dr, Suite 304, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
The artificial turf was defective and there is a patch of burnt turf in it. We are very disappointed and have reached out to Big Bully Turf multiple times to get this resolved and repaired. No response from them at all to any of our inquiries. They do not stand behind their work and would never recommend them and would not use them again. Now we have to call someone else to fix what they did.
Failed to show up to give a quote. We called to find out why and they blamed it on their AI (which had been sending us marketing text messages). We set a new time for today. The guy showed up at the wrong time (90 minutes early), so I asked him to come back at the right time and he showed up 30 minutes late, with no apology or explanation. Then he gave us a quote that was more than their next competitor, even with the 30% discount that they offered for the inconvenience of the first no-show (that same discount is all over th... read more
BUYER BEWARE We hired this company to replace our existing turf after our dogs damaged the old installation. During the sales visit, Michael inspected the area, acknowledged our prior issues, and told us he had never seen turf fail the way we described. He assured us that if anything similar happened, it would be taken care of. Based on that reassurance, we signed a contract and paid a 50% deposit. Communication problems started immediately. No one called to schedule installation. When I contacted the office, the person I r... read more
Never showed for initial appointment. Made excuses, it was a computer glitch, then it was that the tech didn't check his email.
Completely regret our decision going with Big Bully. We received 3 turf estimates & ultimately decided to go with them even though they were the most expensive. Mainly for thickness & warranty of turf. Our sales person gave us a quote for what we understood to be the entire yard yet they only completed half for the price we were given. WE were clear in what we wanted and stated after our pool install we didn't want to fix the irrigation in the back or mow, we wanted turf throughout & stone on the back wall. The cost went do... read more
Business response:
Hi Crystal, thank you for sharing your experience. A member of our management team will be reaching out to you directly to review your project details and ensure all concerns are properly addressed. We truly appreciate the opportunity to have worked with you and truly want you to feel satisfied with your landscaping. -The Big Bully Turf Team
Do not use this company. They charged us for wired lights in our putting green. When we signed off (during the daylight hours) they said everything work and the lights would come on at night. Come to find out they didn't even hook them up. They then offered to credit us over $600 until they found some cheap battery operated lights on Amazon for $12 a piece and said they would credit us that amount. We Paid $7,000 and they will not even fix their mistakes after they lied about it. Terrible company to work with and VERY D... read more
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We always aim to deliver high-quality service and clear communication, and we're committed to addressing any issues that arise. We’d welcome the opportunity to review the details of your project and discuss any remaining concerns directly. -The BBT Family!
First and foremost, I'd say this company has a great turf product and it looks great in our backyard. The entire process however, not so much. The consultation went well and James did a great job designing the space and answering all our questions. It seems like the sales consultants have wiggle room in their pitch and can offer you "discounts" and move on the price. Make sure if you use this company, to ask about discounts so you're not paying their full marked up price. Once we came to an agreement, we were told scheduli... read more
Business response:
Thank you for your honest feedback and for giving us the opportunity to work on your yard. We're glad you're happy with the final result and appreciate your kind words about our design and install teams. Your input is valuable and will help us continue to improve the overall experience. Enjoy your new turf! The Big Bully Turf Team!
When looking for a company to install turf in our backyard, we found three companies to get estimates. When BBT's representative visited, we received the estimate, I told him we had other companies to talk to. The rep asked which companies and I told him. When I mentioned Rock N Block, he said we are partnering with them. I though it was strange, but thought great - maybe they will offer the same pricing and there would be no competion. When we had Rock N Block to give us an estimate, I asked if they were partners, we w... read more
Business response:
Thank you for taking the time to share your experience. We appreciate the opportunity to provide you with an estimate and are sorry for any confusion regarding our relationship with Rock N Block. To clarify, while we are not formally partnered, we have collaborated with them on some past projects, which may have led to a misunderstanding. We never intend to mislead anyone and truly value transparency in all our communications. We always encourage customers to compare quotes and find the best fit for their needs, and we res... read more
To have turf installed is an investment and is expensive. I went with this company because I believed that they offer a good product and take pets into consideration, especially when it comes to odor. Well here is the deal, the turf this turf isn't anything special. Now mind you, I know there will be some odor and routine maintenance necessary like all turf. This just isn't anything special. The installation: they used old rusted nails for the install. How do I know, well my dogs pulled up the edge within one week of ... read more
Business response:
Gabrielle, Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your frustration with the delay. Our goal is always to provide timely and effective support, and we appreciate your patience as we work through scheduling and service requests. We take pride in the quality of our work and in honoring our warranties. We’d like to ensure your concerns are properly addressed. The team has been alerted, we will prioritize a follow-up and get things moving as quickly as possible.
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.4 star rating with 561 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open at 8:00 a.m.