4.9
7801 reviews75 reviews have no rating
"It is great for managing reviews across multiple sites" What do you like best about Birdeye? I like that the tool is really easy and straightforward to use, you can manage multiple review sources for different locations within the same platform. You can do reports, analyze data and monitor competitors as well. What do you dislike about Birdeye? The reporting and analysis tools are limited. If you want to do a detailed report, you need to do an export and then manage the data from outside the platform. If you want simple reports, the dashboard is ok for that. Although, you will need to do screenshots because there is not an option to select widgets for a customized report. Recommendations to others considering Birdeye: It is a great tool for collecting and managing reviews. Definitely, if you want to have a detailed analysis you will need to do an export and analyze the data by yourself, however, you can get pre-determined charts and access to the information quickly. Managing the locations and sources from one tool is great for local SEO. What problems is Birdeye solving and how is that benefiting you? Managing multiple review sources for multiple locations in one site. It is easy to collect, monitor and manage reviews on the platform. You can also reply within the platform, monitor sentiment and check competitor's reviews.
"Excellent Auto Dealer Service to use!" What do you like best about Birdeye? Birdeye is very user friendly, makes it super easy and convenient to send out reviews to our many customers on a daily basis. This is applicable to both sales and service customers. The review request gets sent straight to their phone in seconds. It takes literally no time at all to send out as many as 50. The stat reports are easy to read and manage. There are a lot of useful tools with Birdeye to help our dealership manage our customers' reviews on multiple review/social media platforms. Thanks Birdeye! What do you dislike about Birdeye? The only thing I personally dislike about Birdeye is the fact that the customer confuses the text msg request to leave a review, for the actual survey that pays our salespeople. But this is no fault of Birdeye whatsoever, but a simple lack of communication between the salesperson and customer, to distinguish the difference between the 2. Recommendations to others considering Birdeye: I recommend anybody that would like to increase their online reviews for their business should use Birdeye for the user friendliness of the software itself, the convenient and efficient with time and getting the business name out on the internet, because that is at everyone's hands. What problems is Birdeye solving and how is that benefiting you? Birdeye has enabled us to disect the happy customers to the unhappy customers, and allow us to get to the bottom of their concerns, before the manufacturer sends out the CSI survey. This feature has benefited the entire dealership, particularly the salespeople, who's CSI score's impact their pay.
"Great Experience!" What do you like best about Birdeye? I was falling behind on my Google reviews. Birdeye makes it easy for people to leave reviews. I also love that the reviews can be linked to my website! What do you dislike about Birdeye? Nothing that I can think of. If anything, The support staff calls too frequently. What problems is Birdeye solving and how is that benefiting you? I have not encountered any problems. My reviews are up substantially!
"Birdeye is AWESOME!!" What do you like best about Birdeye? I love how birdeye is so simple and easy to use! What do you dislike about Birdeye? I really dont have any dislikes. Everyone that uses it, loves it! What problems is Birdeye solving and how is that benefiting you? We have many patients that leave our office using it. It lets us know how we're doing as a company and what we need to work on. It also lets everyone know how well we're doing too.
"Great Software That has Helped us Increase our Business rating Immensly!" What do you like best about Birdeye? It is extremely easy to use and to get clients to give us reviews What do you dislike about Birdeye? It is not very easy to get clients to leave a review on Facebook Recommendations to others considering Birdeye: Great software for reputation Mangement What problems is Birdeye solving and how is that benefiting you? We have increased our google rating from 3.1 to 4.8 stars in less than 6 months yer and received over 150 more reviews. It is so helpful in sales when potential clients can see positive things other people are saying about us.
"Awesome Experience" What do you like best about Birdeye? BirdEye is user friendly for all. Easy to administer and easy for your patients/clients to provide necessary feedback. I used BirdEye with my previous company and could not wait to implement with my new company. What do you dislike about Birdeye? At this time I do not have any dislikes with BirdEye. What problems is Birdeye solving and how is that benefiting you? BirdEye allows me to easily and quickly address problems and provide responses to reviews.
"Great service" What do you like best about Birdeye? BirdEye has increased our reviews exponentially! It's helped us to increase our presence online and get valuable feedback from our patients. What do you dislike about Birdeye? From what we can tell so far, there is nothing we dislike. What problems is Birdeye solving and how is that benefiting you? We have been able to solve the problem of not getting enough reviews to increase our presence online. We wanted people to be able to search for us and find us and BirdEye has helped us to do that.
This company is fantastic! So glad that I was connected with them. Getting reviews is so easy, we never have to think about it, it is automatically done for us by Birdeye and our software. Would highly recommend using this service.
"Reaching out to our client is so easy " What do you like best about Birdeye? I like that fact that we can send a mass amount of emails and text for reviews all at once instead of one by one. Time is money and that saves us so much time. What do you dislike about Birdeye? The only thing is the contact tag, little confusing and if not inputted correctly then would not work. What problems is Birdeye solving and how is that benefiting you? monitoring the reviews, and sending multiple review request has became easy
As a business owner, Birdeye makes everything easy!!😊
Scott Frank is an a excellent process server ! I hired him about a week ago to serve and locate an witness for a court processing that was very critical to me ! Scott not only served the person but found them after no body else that I hired previously could ! Extremely professional with constant communication !
I have been extremely impressed with my account manager from BirdEye. He is informative and dedicated. I am a former marketing director so it can’t be easy take all my questions. His name is Ankit and he is very well informed. I’m excited to see what kind of results we develop as a team!
"Made my life alot easier!" What do you like best about Birdeye? Its provided me a simply to use platform to manage my companies online reputation. And a tool to solicit reviews. What do you dislike about Birdeye? Oddly, I need to refresh or set up where Birdseye is pulling reviews from. What problems is Birdeye solving and how is that benefiting you? Managing Online Reputation and a quick easy to tool to pull a NPS from.
"Great experience" What do you like best about Birdeye? BirdEye is a very user friendly platform for SEO and online review management. I was recommended to this company by a colleague and am happy that I signed up. I had a great on-boarding Arpit and have enjoyed using the platform since, What do you dislike about Birdeye? Only downside of BirdEye is that I wish the review e-mail request somehow came from my own name/e-mail. Some clients have told me that the review e-mails ended up in Spam. What problems is Birdeye solving and how is that benefiting you? The best benefit is that its a great way to manage seeking online reviews and helping with SEO optimization.
Extremely happy with BirdEye!
BirdEye is essential for my business in tourism! Pros: It is so simple to respond to comments/reviews on multiple platforms. It is so nice to not have to be able to log in to every platform and comment on reviews. Cons: Nothing. I have no major complaints about this software. I have used to weekly for a long period of time and it is great. Overall: Commenting on reviews is so easy now. This software has helped our company so much.
"AMAZING" What do you like best about Birdeye? I love how all our reviews are in one place and I am able to follow up customers quickly and easy. What do you dislike about Birdeye? I have to log in every time. I would like if the application and web browser would keep me logged in all the time. What problems is Birdeye solving and how is that benefiting you? With BridEye our team can easily keep track of messages, reviews and request for our service.
Amazing platform. We're very happy with all its features, making the process super easy for our customer to leave us reviews. Already got 40 reviews in just a week. We look forward to many more :)
"How BirdEye efficiently benefitted me and my company" What do you like best about Birdeye? BirdEye was very helpful with catching reviews that I would not have even know existed. Finding amazing reviews hidden in the web boosted my employees confidence that some recognized their kindness and talents. What do you dislike about Birdeye? There is nothing that I dislike about Birdeye at this time. I actually do not have much experience with Birdseye other than getting hidden review through our email when customer experience reports are sent through. Recommendations to others considering Birdeye: No advice to give at this time. What problems is Birdeye solving and how is that benefiting you? Finding reviews that were hidden before.
Excellent for Reviews Use Cases and Deployment Scope - BirdEye is used at my company by the Customer Service Satisfaction Department and Administrative Department. It has solved the way we know feedback from our customers in an easy way with just once click we send invite for reviews. We have more knowledge now of what is happening with our customers. Pros - Fast Software -Best Customer Service Satisfaction Software -Easy to use -Best Statistical Software regarding Reviews and feedback -Easy to Manage Social Media Reviews -Excellent Customer Service -Manage all the Customer Service in a clean way Cons - Pricing Field -Maybe a more variety of ways to leave review Likelihood to Recommend - I believe that for any company BirdEye will be of great use. It is easy to manage, easy to see statistics and easy to know feedback and how your customers feel all the time. It gives you great advance progress of how are you doing and how your company is doing regarding customers satisfaction. Users and Roles - Marketing, Administrative Assistant, Customer Service Specialist and CEO of the Company. Return on Investment - It has specialized the way we received customers reviews -It creates a good relationship Customer/ Company -It makes our work easy at the moment of collecting feedback -It has make a great impact on how customers see us on Google -It has bring more customers to our radar. -The satisfaction of our customers is the best return we can have and thanks to BirdEye we are able to manage these reviews -It has professionalized the way we look at feedbacks from a different perspective Alternatives Considered - We select BirdEye because it is a software that is really easy to use. It is easy for customers to provide feedback and write how they feel. it is easy to manage. Other Software Used - Lead Forensics, GoDaddy, QuickBooks Enterprise Solutions
Very impressed with the service provided, well beyond my expectation. Thank you!
Share your stories with great reviews Pros: Birdeye allows us to capture reviews from our members and display them on our website for all to see! Cons: I'm relatively new to using the reports and would like to have more time to be able to give a review on it. Overall: Birdeye has an incredible dashboard of all kinds of reports to run allowing your company to see how they are doing. They also provide you a competitors overview to see how you are doing with competitors in your area.
"AWESOME experience!" What do you like best about Birdeye? We always believed a majority of our patients were happy, yet the only people that would ever review would complain. Now we can truly see the true impressions. Additionally the ease using the birdeye website is wonderful. My onboarding experience with Nick was the best. He gave me great ideas, answered every question AND made the entire process really fun! The reviews are rolling in on a regular basis and customers have commented on how much they like it. What do you dislike about Birdeye? So far, I cannot find a thing to dislike. Recommendations to others considering Birdeye: Implementing birdeye has been the quickest, easiest way to raise our google reviews. It was almost immediate. What problems is Birdeye solving and how is that benefiting you? Obviously raising our survey scores has been a huge benefit. I believe the higher scores will have an impact on our referrals.