Our reviews
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4.9
7525 reviews73 reviews have no rating
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Easy of Use and Lots of Features! Use Cases and Deployment Scope - Our agency chose Birdeye to assist with all our Reputation Management needs for our clients. With Birdeye's easy-to-use interface, adding contacts and setting up review campaigns for multiple communities is a walk in the park. I would not choose any other service over Birdeye for Reputation Management services. Pros - Partner Support -Review Campaign Setup -Community Setup Cons - CRM Integration -Adding Sites in Review Monitoring Likelihood to Recommend - Birdeye is well suited for review monitoring for multiple locations at a time. Their dashboard allows a user to easily view multiple reviews on any platform for one or more communities with many filters to help you view exactly what you need to see. Custom templates allow for the user to quickly respond to reviews along with one of my favorite features, "auto-reply", which allows you to set up auto-reply rules for specific scenarios. Most Important Features - CRM Integration -Ticketing -Surveys Return on Investment - Increased ORA Score and GMB Star Rating for some communities. -Gave onsite team members more time back.
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Next level reputation management software and the support really wants you to succeed. Daniel was such a great sales associate whom truly sold me on the value of BirdEye. Where John was fantastic in getting my team and I prepared to use the software and really get an in depth understanding of all of the capabilities.
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Ease of use! Use Cases and Deployment Scope - I work for a 5 group dental practice. All voicemails come through Birdeye and are responded to using the platform. We are able to text patients to fill empty holes in the schedule, confirm/verify information for appointments and communicate with patients which allows in office team members to focus on taking care of the patients while they're in office. Pros - Exceptional response time for questions/support -Organization for teams/offices Cons - User notification selection - be able to apply notifications for all offices to certain users - this is specific to our use for Birdeye. Likelihood to Recommend - The updates have made Birdeye even more user friendly. It's simple to use and I love the fact that I can have it on my phone as a remote employee. Most Important Features - Quick communication w/ customers/patients -Manage all office voicemails in one spot -Options to text/email/webchat w/ customers Return on Investment - Quick response to assist patients/customers -Meet people where they're at - texting works best for many customers
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Scheduling with a breeze! Use Cases and Deployment Scope - Birdeye has become such a huge help in getting the patient's on our schedule! It gives the patient a comfortable way to reach out to us for scheduling an appointment or even asking a simple question and getting a response back in minutes! It makes it easier for both patients and the office! Pros - Organization -Mobile phone access when away from the office. -Easy transition from chat to text. Cons - Notifications -Unaware of outages -Getting rid of video option if not necessary Likelihood to Recommend - It's great for people to reach out before and after office hours to get a response back in minutes. Great for scheduling/rescheduling, answering a simple question or for a patient who is running late to their appointment. It has become a great tool to help out our front staff team in office! Most Important Features - Inbox and review sections -Fast response times -Communication with patients after hours Return on Investment - More patients on the schedule. -Contact for patients after hours.
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Great customer service! The solutions work well to help me with our practice's reputation management.
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Review Pros: Customers Connection. I like that I can answer to client's needs directly. I like that I can set up templates for faster response. All is excellent Cons: No direct connection with Yelp. Not being on curtain pages for certain time disconnects us with the clients. Overall: Excellent
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I'm new to Birdeye but like the concept. What I really like so far is their customer service. I called them up with a couple of questions and was able to do a zoom meeting to take care of my issues. Shortly after I got off the meeting, my issues were completely taken care of and up and running. So I like the fact that they truly want to see you succeed.
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Great service product! Pros: Easy to use and fantastic customer service! Cons: It can be glitchy at times, especially if you aren't using the platform on a full screen. Overall: Very positive
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Review for real estate company Pros: Ease of sharing of reviews through multiple portals. Cons: The access is not easily figured out. Hard to decide which category we are selecting. Overall: Very good.
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Wonderful Service PROS It is very user friendly & easy to personalize messages CONS We are still very new to using this software but so far there have been no issues or complaints. VENDOR RESPONSE thanks for sharing, Joy! Replied July 2022
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Birdeye Review PROS it is very easy to use. the information that is provided is helpful CONS it sometimes can seem slow but i havent had too many issuses
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Great Value for our Company Very good PROS Birdeye makes it easy for the patients to do a quick review and easily allows our company and others to see the reviews which help us improve and our clients know more about us. It integrated very well with our existing software. CONS We have 2 sites that are using Birdeye, it was kinda tricky getting both sites to report. That being said, the customer support is awesome and they were able to help and fix very quickly. VENDOR RESPONSE Hi Lee! We appreciate you taking the time to leave us a review! We love hearing how our integration has been pleasant for you! Thanks for being a Birdeye customer! Replied June 2022
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Great service product! Very positive PROS Easy to use and fantastic customer service! CONS It can be glitchy at times, especially if you aren't using the platform on a full screen. VENDOR RESPONSE Thank you for sharing, Madyson! Replied June 2022
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Easy to use Again, very easy to use!! PROS Extremely easy to use & navigate through program CONS Has been a few times where we were not getting customer responses but called tech support and had it cleared up the following day
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Easy to use and great support! PROS It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic. CONS I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading. REASONS FOR SWITCHING TO BIRDEYE Synup had too many glitches and we made it to our wits end with their support team VENDOR RESPONSE Hi Miranda! Thanks so much for choosing Birdeye! We appreciate the partnership! Replied June 2022
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It's a Great Service for Reputation Management PROS What I love the most about the software is I do not need to navigate to different platforms for answer direct messages and reviews. Plus, the customer service team is so responsive. CONS What I don't like the most about the software is the web chat does not have a filtration system that can guide certain people to certain FAQ's. Thankfully the engineering team is working on that but I do not know yet when it will be completed. Secondly, I wish they would add Yelp to their platforms because Yelp is a big player in our reputation management. VENDOR RESPONSE Hi Rachel! Thank you for your feedback and for sharing your experience with us! Replied June 2022
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Review for real estate company Very good. PROS Ease of sharing of reviews through multiple portals. CONS The access is not easily figured out. Hard to decide which category we are selecting. VENDOR RESPONSE Hi Sherri! We are happy to hear about the ease of use Birdeye has been for you! Thanks for sharing! Replied June 2022
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new to birdeye PROS its easy to use to talk to customers love how you can instantly get sms msgs CONS don't really have noting bad to say about its just differnt from the other system the shop use to use so it took some getting use to
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Birdeye Review Survey PROS Easy to use and communicate with our customers CONS Haven't found any reason to not like this software yet.
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Messaging software Small hiccup, customer service solved the issue PROS Easy to create new contacts, can copy and paste into my files all customer contact CONS Shows there are messages for other users - not my concern, would like to have my contacts separate from others VENDOR RESPONSE Thank you for sharing, Lisa. Replied July 2022