Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7637 reviews75 reviews have no rating
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"Great Reputation Management System" What do you like best about Birdeye? The customer service is amazing! The platform has been so easy to use, but has done a LOT of us. What do you dislike about Birdeye? I wish we could send out texts to let patients know their RX are ready, but that might be something that will come in the near future... Recommendations to others considering Birdeye: Do it! What problems is Birdeye solving and how is that benefiting you? Reputation Management was HUGE for us. We originally had a very negative online image, but with BirdEye our happy customer are leaving reviews and it feels like we've done a complete 180.
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"Good Service!" What do you like best about Birdeye? Review Collection, API Service, Customer Service What do you dislike about Birdeye? Sometimes the response takes too much time What problems is Birdeye solving and how is that benefiting you? Get all company reviews from just 1 platform.
- l
Ankit was great walking us through the set up and educating us on the use. The reviews are coming in! Follow up call clarified everything. Thanks Ankit.
- h
"Great Service and Even Better Customer Service" What do you like best about Birdeye? The customer service we have received since switching to BirdEye has been fantastic. I am such a fan of the tool but on the occasion that I get stumped on something, there is always someone ready to lend a helping hand. What do you dislike about Birdeye? BirdEye is great! The only downside is they are not partnered with Yelp anymore. My only wish is they were Yelp partners. What problems is Birdeye solving and how is that benefiting you? We are able to manage our online reputation across our 300+ locations and at the corporate level the reports and tracking have solved so many unknowns we had previously. At the local level, each location has access to review response templates ready to go and that has made their lives so much easier.
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"Best customer service and great app !" What do you like best about Birdeye? The onboarding process and the simple of use. What do you dislike about Birdeye? In the begin it was the possibility of translation in French, but they fixed it afterwars. What problems is Birdeye solving and how is that benefiting you? SEO and brand management.
- a
We signed up with BirdEye this year to help mainly with Reputation Management and Chat option. We have had huge success thus far with both and are pleased with the service. The App is easy to use and allows us to respond to customers within seconds.
- r
"Great reviews for your small business- That's how its done." What do you like best about Birdeye? Easy to use. can have all my tech out in the field do it after each job and gets reviews back quickly. What do you dislike about Birdeye? So far not anything. This program has helped increase my good reviews on Google by 2 fold. Recommendations to others considering Birdeye: use it. Super easy to get reviews and fast. even the techs out in the filed use it each day. Helps the small business grow its online footprint. What problems is Birdeye solving and how is that benefiting you? Getting good reviews on a good timely manner after we have finished the job is hard. BirdEye Makes it super easy. I love the benefit of using the mobile app after each job and boom theirs a good review most of the time before I even get to the next job.
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"Quick Feedback" What do you like best about Birdeye? Helps us work quickly with unhappy customers to deal with their issues. What do you dislike about Birdeye? The monthly cost, but doesn't everyone want to pay less for accounts. What problems is Birdeye solving and how is that benefiting you? Fixing issues with our homeowners and finding out who is not doing their job.
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"Game Changer!" What do you like best about Birdeye? The feedback gate process is incredible at helping us address negative customer experiences and getting happy customers to share about their experience online. We have never been able to figure out our online reputation until now. What do you dislike about Birdeye? Not much to dislike. Everything works really well! The one thing to work on would be the integration with Service Titan, our CRM. We have our office staff manually enter in customer info to send reviews to and this seems cumbersome. Some improvements to the automations would be appreciated. Overall, solid service. Recommendations to others considering Birdeye: If you’re asking if you need it, you need it! What problems is Birdeye solving and how is that benefiting you? BirdEye has solved our online reputation problem. We went from 3.8 stars on google to 4.5 in a few months! We are also able to catch unhappy customers before they roast us online. It is improving our sales as well as overall customer satisfaction.
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"Birdeye has been great for reviews and driving in new business for our agency." What do you like best about Birdeye? Birdeye is very simple to use and brings in some fantastic new business. What do you dislike about Birdeye? I would say there isn't much I dislike as it has been very user friendly. Recommendations to others considering Birdeye: Honestly it is the best review service you can get for your money. It is very user friendly and will get your company on the right track to receive those great 5 stars reviews. They are also posted across all platforms that you are integrated with. What problems is Birdeye solving and how is that benefiting you? Reviews has been the number one problem we solved. The links are very simple and easy for the customer to understand.
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"An app your employees will actually use. It's quick, easy, and by far the best review service." What do you like best about Birdeye? BirdEye is set up to where you don't have to dig for information. It's a seamless process that encourages use without the hassle. What do you dislike about Birdeye? I haven't found anything I don't like just yet. What problems is Birdeye solving and how is that benefiting you? Getting our technicians to invite customers to leave reviews was like pulling teeth. Now it's simple enough that we don't need to encourage them any further.
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"Reputation builder" What do you like best about Birdeye? Very easy for the user and the customer to use which makes it simple to generate reviews What do you dislike about Birdeye? So far I have not had anything bad to say Recommendations to others considering Birdeye: Be sure to utilize this tool every chance you get What problems is Birdeye solving and how is that benefiting you? My online reputation has been built up in the first couple of months putting me in competition with the bigger outfits in my area
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"Super easy and convenient to use!" What do you like best about Birdeye? I love how I can reply to my google, Facebook and Healthgrade reviews using just one platform! What do you dislike about Birdeye? Nothing, we love bird eye! There is no other platform like it What problems is Birdeye solving and how is that benefiting you? It’s helping us reply to reviews very quickly! I also like how i can import reviews into an excel sheet. Makes It easier to do giveaways and pick a winner!
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"Great tool to have!" What do you like best about Birdeye? What we like best is being able to do everything in one spot, from messaging patients for reminders for appointments to be able to reply to reviews. We have also seen a rise in our reviews since joining which is amazing! Being able to message our patients the day before for a reminder has greatly improved our number of missed appointments. What do you dislike about Birdeye? One thing that we wish was an option is being able to send out a mass text message to our patients. Instead of having to send out an individual text for each patient it would be nice to be able to send out more then one text at a time. What problems is Birdeye solving and how is that benefiting you? We have had a couple questions when we were first getting set up and the response time was great. Being able to get your problem resolved and not taking a long time to do so is always best.
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Great Reputation Management Software Pros: Very easy to use, the App is user friendly, can respond to reviews or chats instantly. Cons: There is an occasional lag to receive reviews on the app
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"Fantastic Client Communication Platform" What do you like best about Birdeye? User friendly, efficient, and increased client reviews What do you dislike about Birdeye? I do wish it integrated with our software system Meevo. What problems is Birdeye solving and how is that benefiting you? Birdeye has given us the ability to quickly communicate with our guest via text, assign messages to specific employees to make sure issues are getting handled, and increasing our SEO with new reviews.
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The customer service team is by far the best I have worked with! Absolutely no unanswered questions. They run everything smooth, First month in use has been a record month for reviews across my 13 locations. Their software and user dashboard are very easy to use! Worth every penny spent, after 40+ hours of researching the best review management company, Birdeye was best fit for me. Their team spend 12+ hrs over multiple calls trying to figure out if they can operate our systems. Very good company would recommend to anyone looking reviews. Shout out to Taylor and Levi for all the help. Cant wait to watch my business grow! Thank you!
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The Birdeye Team was great, from Bianca the AM to Sahil, the onboarding tech. Good job! highly recommend them.
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"Great Experience" What do you like best about Birdeye? The platform is super user friendly and easy to share with a large amount of coworkers. What do you dislike about Birdeye? Sometimes I experience glitches when connecting a social media page. What problems is Birdeye solving and how is that benefiting you? Solving the problem of having our clinics stay on top of responding to reviews.
- m
"BirdEye as really helped our on-line presence grow" What do you like best about Birdeye? They help us reach out and ask our patients for feedback What do you dislike about Birdeye? There is nothing we dislike about this service What problems is Birdeye solving and how is that benefiting you? BirdEye has helped us increase our Google reviews make us much more visible when we are being searched
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"BirdEye has done an excellent job of providing a single platform for all of our customer reviews." What do you like best about Birdeye? We get real time reviews from customers no matter which app they are using to leave a review. Any questions or comments a potential customer may have come directly through BirdEye as well. What do you dislike about Birdeye? We do get a lot of solicitations from BirdEye to purchase more products and features. What problems is Birdeye solving and how is that benefiting you? We are able to reply instantly to customers, and answer questions about our products and services
- j
Birdeye responded to our issues promptly and the technical resource we used, Maninder Pal Singh, was knowledgeable, professional, patient and kind. We appreciated the time he spent with us teaching us how to remedy the issue if it happens again. Thanks so much for the excellent service!
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Greatly increased our online reviews! Pros: I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies. Cons: We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request. Overall: We are on our second year using Birdeye and we only had around 30 total reviews online and today we have over 600! The program works with our customer management software and automatically sends out review requests after each job so we do not even have to think about it.
- e
great user experience, easy to use for both admins and customers to provide reviews.
- k
"Great Marketing Tool" What do you like best about Birdeye? Daily reports and easy for clients to use What do you dislike about Birdeye? Nothing. Great way to get honest feedback from clients. Recommendations to others considering Birdeye: I recommend this product. After consults clients quickly communicate back what they need etc What problems is Birdeye solving and how is that benefiting you? Clients can contact me with issues and compliments. Works great for problem resolution