Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7689 reviews75 reviews have no rating
- j
I recommend Birdeye to my clients weekly Pros: Reporting. I like the fact that I can pull cumulative reports to gain renewals. Cons: Unless we implement a system that is turnkey (within the client website), sending over new reviews is incumbent on our memory to share. Overall: I like the fact that I can use the data to gain renewals
- c
Great and easy to work with!
- e
"Birdeye is useful for getting the analysis cycle seamless for users" What do you like best about Birdeye? User interface is really quick to use, it is intuitive and the design is basic and efficient. The automatic analysis feature is fantastic, ensuring the team can submit the contact information but don't has to perform something else or worry about it, it's incredibly time-efficient. I really appreciate the private feedback choice for unsatisfied customers, this helps us to react to these clients on an individual level and is really helpful in addressing some issues, but that doesn't taking down our fantastic ranking. What do you dislike about Birdeye? Not everything tbh, probably the pause in notifying us about a new evaluation, also the absence about opportunity to capture our own voice mail for customers who call in. Yet then it's a really valuable tool to create your identity online. Recommendations to others considering Birdeye: Conduct your research and insure that the approach you chose is the perfect one for your requirements in the near future, or don't become shy and ask for several demonstrations if you think that an approach could be the correct one. Since spending months studying, I found that, so to say, a lot of approaches scale the same mountains. Taking that effort to find sure that the approach you chose follows the direction you are currently taking in terms of whether you prioritize consumer interaction and whatever kinds of intellectual resources you should bring to the management of reputations. What problems is Birdeye solving and how is that benefiting you? Harmonizing and getting Google Feedback better of mine staff. This was a little boring traditionally and not all workers practiced our SOP. It has translated into far additional ratings every month than we've ever had throughout that past, and thanks in part to these feedback, we're crushing the online business.
- c
Great company and the support is terrific. Thank you!
- s
Good choice for online presence. They have thought of everything. Want reviews on cruise control, choose Birdeye.
- j
- t
The best review service.
- z
Great company. Always takes care of questions or situations in a timely manner. Thanks.
- t
- v
"Great Review Program & Customer Service!" What do you like best about Birdeye? BirdEye is extremely easy to use! You can view and control all reviews from their website and mobile app, which are both user friendly. Also, their customer service is excellent. They take their time in explaining all areas of their website/service and conduct follow up calls to make sure you are on track. Their staff is incredibly knowledgeable. What do you dislike about Birdeye? I have not experienced any downsides from BirdEye thus far. What problems is Birdeye solving and how is that benefiting you? Since using BirdEye, we have saved a lot of time and have received more reviews. They have a great feature that sends a link directly to a client to review our firm and it will automatically send reminders after a couple of days. This saves us time from having to remember to call and follow up with clients. Also, the ease of access has made it simple for our clients to leave reviews.
- v
"BirdEye Review" What do you like best about Birdeye? Their website chat widget has really improved our website interactivity with customers and helped us sell more services. What do you dislike about Birdeye? There is nothing about BirdEye that I dislike. Recommendations to others considering Birdeye: None What problems is Birdeye solving and how is that benefiting you? BirdEye helped consolidate our web page listings so they all carry the same information/message. And their chat widget has helped increase interactions with customers and helped us grow sales.
- h
Totally worth it Pros: Big increase in positive reviews within our first month of using BirdEye Cons: we can't think of any cons at the moment Overall: We wanted to increase our google reviews and had tried 2 other products prior to BirdEye, spent thousands of dollars elsewhere and got zero results, felt frustrated, and were hesitant to drop any additional expenses because we thought the process was just too difficult. Good thing BirdEye found us and told us they had a special connection with Google and other review processes. With BirdEye's customer setup and support and training, my spouse who isn't even tech saavy, was able to immediately start using BirdEye and we had positive reviews within the first month, and every month thereafter. Our business has increased beyond expectations. We are very satisfied customers.
- j
Always growing for the better Pros: The platform works as expected but most importantly they are always improving fuctionality. Cons: Keeping up with changes. They are always making adjustments but in the end it is always a better experience and product. Overall: We assist businesses with their online presence and truly enjoy seeing businesses succeed.
- v
"Office Manager" What do you like best about Birdeye? I like the ability to have certain reviews to myself and our director rather than being posted. That way we can fix our client's issues. What do you dislike about Birdeye? Text/email templates have too few of characters to put what we would like to say in the automated messages that get sent to our clients. Recommendations to others considering Birdeye: JUST DO IT! haha We love the program and it has been a huge help to improving our business. It was one of the best things that we have done for our business. This program is so easy to use. Kind of a set it and forget it program for office. So thankful for it. We love that our clients have different options to post the review on and that they automatically post to our social media site. We also set it up to send our leadership team an email anything less than three stars so we can work on it rather than posting them. SUPER COOL! It also allows our clients to tag our employees on who they worked with. I would recommend this to anyone! What problems is Birdeye solving and how is that benefiting you? This has helped us with turnover reviews. We get a lot more reviews with the program from ease of doing one from our clients. We also like that it follows up with them if they don't respond. :)
- d
"Online management simplified and perfected." What do you like best about Birdeye? Simple - set it and forget it management of our online reputation. Makes it simple for the office and patients. What do you dislike about Birdeye? No downsides I can think of- perhaps if it were free- but then I would expect less. Recommendations to others considering Birdeye: Don't wait, the best online management is ready through Birdeye. What problems is Birdeye solving and how is that benefiting you? Gaining a constant snapshot of our online reputation. Gathered literally hundreds of google reviews while improving our online presence.
- s
The representative I spoke with was very helpful resolving my issue and he answered all of my questions. He took time to review the dashboard with me to ensure I knew how to navigate around.
- p
Raul was so patient and helpful guiding me through the process. He is excellent at the training of using Birdeye. Doreen
- v
"Great Review System!" What do you like best about Birdeye? Birdeye generates consistent reviews for practices! What do you dislike about Birdeye? It is necessary to regularly check dashboard for inconsistencies in listings. What problems is Birdeye solving and how is that benefiting you? Getting reviews! Benefit is being able to respond directly from dashboard
- v
"Smart system for review generation and reputation management" What do you like best about Birdeye? The SMS drip campaigns work well. Included features like custom images and messages are easy to implement. The analytics portion of the service is phenomenal. What do you dislike about Birdeye? Could use better long term customer support. They are sufficient, but I feel like I am better off doing things on my own versus trusting the support team to organize anything. What problems is Birdeye solving and how is that benefiting you? Significant improvements in quantities of reviews across many specialties. Excellent for review generation for a rebrand or new location.
- d
Thank you for the technical support today ... superb!
- t
"Amazing for managing reviews" What do you like best about Birdeye? I like how quickly I can get reviews and how the negative ones are designed to come to our company first so we can deal with dissatisfied customers without them having to make things public. Good for our marketing and our PR. Feedback from customers is instant and easy to manage. What do you dislike about Birdeye? I struggle with how to use it sometimes. especially in setting up campaigns or trying to stop sending to individual requests to people who are annoyed by the follow-ups. I suppose that has more to do with my learning curve then a major flaw. I just feel it could be a bit more intuitive. What problems is Birdeye solving and how is that benefiting you? We're able to maintain a very high customer review ranking and have hundreds of testimonials to back that up. We're really liking how easy it's making the review process for customers.
- l
BirdEye certainly provides the most comprehensive business development tools that can be easily implemented for any business. The interface is sophisticated but very simple to understand and use. Once everything is set-up, thanks to Rajat - the implementation team which made the entire process incredibly easy, your BirdEye will function itself without any interference. This includes auto replies to the reviews, sending out review requests, and referrals. The referrals tool is absolutely a great feature that allows your clients spread the word for you while integrating reviews into your social media. On the same day of the implementation, we started receiving reviews from our patients. I highly recommend BirdEye!
- v
"Amazing Company!" What do you like best about Birdeye? The ease of use and quick response to reviews What do you dislike about Birdeye? It's difficult to get in touch with support. They have to call you back and often it is not at a time when I can devote to working on the problem What problems is Birdeye solving and how is that benefiting you? Reviews! We've received a ton of new reviews on google. We have very few when we started. We have increased our google reviews by 179 since we started with them and over 100 on Facebook and about 20 on Healthgrades.
- e
The people are so helpful if you have any questions. It helped our business grow and was easy for our customers to use!!
- c
BirdEye has made a difference in our bottom line! We started with BirdEye about 8 months ago and in the last 3 months we have been getting more new patients because of the positive reviews left by our current patients. We know this because we track why our new patients choose us. Additionally, we have had no problems with communication or support from them when we need it.