"It allows us to get reliable feedback from our customers" What do you like best about Birdeye? I like the ease of use. All you have to do is enter someone's name, email address and phone number and they are invited to check out your business. This software is unique because it is so simple. The net effect on the experience is small. I believe this is one of the most used items, especially after a successful business. Testimonials are vital to the credibility of a business. They are important in creating a personalized customer experience. Customer reviews are important to an organization's image. What do you dislike about Birdeye? You can't just simply import the list of names, email addresses and phone numbers, I don't like that. This can be difficult to drill down one by one. It often does take me all day to give someone a request. I want there to be a way to import data without taking up too much time. Recommendations to others considering Birdeye: I really would highly suggest it if you want to enhance your business ranking and have a business with multiple websites. What problems is Birdeye solving and how is that benefiting you? This improves our online reviews because positive consumers don't just leave unsatisfied reviews. Also, we can monitor and quickly respond to customer service issues that occur with a specific site or with a specific employee.