Our reviews
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4.9
7583 reviews73 reviews have no rating
- j
Great job as always.
- b
This is a good workaround for a temporary solution, but I would much prefer having the capability of messaging employees internally as we did in Podium.
- y
Thank you!
- s
I called regarding the new text feature. The representative was friendly and walked me through to show me what the feature does and how it is beneficial to our firm. The level of service was above and beyond. She also was sure to check if we were still integrated with social media and I was able to fix a couple things.
- a
Very helpful, managed to solve my problem, and even waited on me when I took long to respond
- d
Working with Sean is a pleasure he assisted in implementing and getting us up in running very quickly. Has a great knowledge on the program and was able to answer all of my questions so that they were clear and easy to understand and implement.
- j
Customer support is very efficient and knowledgeable.
- m
Immediately available through chat. When I stopped responding called and informed me of the fix. Very thorough - thank you
- m
Thanks again for taking the time to walk through and clarify :)
- k
Srijan Shukla did a phenomenal zoom meeting with us. First time we were able to get everything accomplished. Thanks Srijan!
- d
I received great information from a very kind and helpful associate
- s
Himanshu was wonderful! Fixed my issue right away.
- e
He was very attentive and knowledgeable
- m
Thank you for the great help.
- t
Fast response to my request and very kind personnel to work with made the process to get things fixed very easy.
- m
Fast support response. The person knew what they were doing and actioned it quickly. However, the reason for the support ticket is not reflected in this feedback (Spam reviews)
- j
Himanshu Goswami did an excellent job handling the request. It was fast and easy. He also took care of another related issue. I appreciate the customer focus.
- m
helpful and followed up. Plus i should take credit for finding your issue with the apple store and your app not appearing :)
- d
Anvita was super-quick in getting my issue resolved. Thanks!
- j
I am a big fan of Birdeye as an online reputation management tool. Low learning curve; review visibility and management tools are great; clean, useable UI; reporting is good; roadmap is solid; but as wonderful as all of these things are, their customer focus is top notch and is as important, if not more important, as the products themselves. I would like to share a recent experience that I had with their support team that exemplifies why I continue to use their services. The support representative, Roshni Kapoor, is incredible! 1) She is polite and cheerful. 2) She understands the product. 3) She encourages feedback. 4) She mentions other features that I may benefit from that I am already paying for. She shares these features in a genuine way. 5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other. 6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5) 7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye. There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch. There have been very few cases where I felt that I wasn’t important as a client. That is limited to one person. That says a lot about a company that I’ve worked with for over two years and come across a lot of employees. I continue to refer Birdeye to colleagues.
- l
I love Birdeye! My business, All Family Law Group, has been with Birdeye for many years. The support is phenomenal. I highly recommend them! Gulshan Jha is especially very good at explaining things and knowledgeable.
- j
The support team wants the client to succeed, they know the product, and have great attitudes.
- m
I created a ticket and had a call right away. That's impressive. I couldn't take the call and honestly forgot. Then you followed up the next business day. WOW Thats good customer service!
- v
Very helpful
- k
Girish was great!