Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7452 reviews73 reviews have no rating
- r
"Birdeye says what they’re going to do and they do it!" What do you like best about Birdeye? The Google reviews for me has put me on the map and enabled me to gain more marketshare. I will partner with them as long as I am in business. I can’t see myself not using their services because they continue to enhance mine What do you dislike about Birdeye? There was never a downside or anything negative About the services they offer Recommendations to others considering Birdeye: None What problems is Birdeye solving and how is that benefiting you? The biggest problem I had was exposure and now that I have that it benefits me every day more than I have realized.
- b
BirdEye showed great interest in giving my company the best service possible.
- r
Great!
- k
Love Birdeye and all they have to offer. Their support staff is top notch!!!
- v
Himanshu was extremely helpful. He answered all of my questions and took the time to show me a few new features that would be beneficial to our office.
- b
Avnish, did a fantastic job explaining in detail how I can get reviews from my customers. I hope i get him every time I call Brooks
- f
Fantastic product, dedicated team Pros: BirdEye enables us to: Simplistically request reviews Manage potential negative reviews and minimize risk exposure. Monitor and re-market (post to social media etc) our client's top online reviews. Promote our user reviews through our website, google page and email signatures. Cons: The software if a bit cost-prohibitive. Last I checked, the lowest agency package was for minimum 8 accounts. This proved to be a challenge when we first kicked off. Overall: BirdEye is an innovator in the space of review generation marketing. As an agency owner, being able to stay ahead of marketing trends and best practices, we love the technical abilities BirdsEye provides us for our clients.
- m
"Amazing One Stop Shop For Reputation Management Platforms!" What do you like best about Birdeye? Making the switch to Bird Eye from another platform was a smooth & seamless transition with added benefits! We have over 30 locations nationwide, that all have their individual websites with respective social media profiles-Bird Eye provided exceptional customer service all around! From inception of the program with a knowledgeable sales rep to pass-off with a hands-on & extremely helpful development team to answer all of our questions + successful execution of program implementation, unlike other platforms that will just send you a DIY link to execute yourself. The live webchat feature, has truly been a game changer for our business, especially during these unprecedented times; adding ease to our newly developed virtual consultation process and increasing lead conversions. In addition to our website, live chat also ties in with FB messenger. These messages would sometimes get lost, because FB Messenger requires separate app download from the FB app itself...but not anymore! We especially love how turnkey this platform is for our managers to use, not just for gathering & responding to reviews via the dashboard itself, but having the capability to leverage SEO-social media as well. With just one click of a button managers can cross share their reviews on their respective Facebook pages. Lastly, we are thrilled about the auto-drip campaign feature; when customers automatically receive e-mail reminders to submit review, vs our admin having to manually follow-up, which adds convenience to their daily workload. Thank you Bird Eye for giving us the tools to help us grow our business and shine brighter! What do you dislike about Birdeye? Considerations listed below........................ What problems is Birdeye solving and how is that benefiting you? -Would love a user level access feature, where installers can have login capabilities to share links (vs having the check in links only to be saved some where on their mobile device), with limited access to data or just the data that pertains to specific to their activity. Total reviews they have accrued, review requests that have not been addressed by that customer etc. -Way to compile data reporting on webchat responses submitted, speed of response time, etc. -Way to sync live chat with our Houzz profiles!
- j
Onboarding with Nate was fantastic. Product is working great already. Can't recommend Nate enough- he's the best.
- b
A great way to quickly collect reveiws Pros: This software allows me to easily and quickly send out reviews for my work. It takes less than a minute to send and making this part of my job really fast! Cons: As a user, there is limited feedback that I received and it was would have been better if there was a more cohesive streamlined way to integrate or automate this software so that it would take even less time. Overall: The greatest benefit of this software is that it is user friendly and it is easy to use!
- a
"Great reputation management software" What do you like best about Birdeye? The Yardi integration is extremely beneficial for property management companies on that platform. We also love the location pages that aggregate reviews and rank in SERPs for SEO purposes What do you dislike about Birdeye? We haven't ran into anything we dislike as of yet. If there were anything, the pros far outweigh the cons. What problems is Birdeye solving and how is that benefiting you? We needed review automation and integration with our CRM + post work order satisfaction - Birdeye's API connection to Yardi and automation functionality really helps us. The added SEO benefit for local listing management and local SEO is a huge positive as well.
- e
BirdEye does a great job in helping companies launch marketing campaigns and receive client feedback. Their staff is kind and quick to handle any issues that the company faces
- k
Great Experience. Good customer service and product. Helping us with our online reviews. Highly recommend!
- s
We joined on with Birdeye in May and have already seen the wonderful, positive impact it is having on our dental practice. The on-boarding/training experience was helpful and efficient and the app is very user friendly. Sahil was extremely knowledgeable and patient as we had a few technical errors along the way. We recommend Birdeye 100%!
- e
- m
Avnish continues to provide exceptional customer service and readily available . I appreciate the continued care Avnish has provided to the office. He is always considerate and well informed. I highly recommend and look forward to continued success . Thank you ,Avnish, for your help and support .
- s
- f
Knowledgeable and Efficient Great working with this compant.
- f
- g
- n
Great experience and already seeing results!
- k
- n
I just wanted to take a moment to brag on Matthew Martinez. He does an amazing job and has great customer service skills. Matthew is always willing to help and answer all of the questions our team has. He will jump on the phone and screen share without hesitation. We really enjoy working with him and the rest of the Birdeye team. Your customer service is the best!
- j
"Vice President" What do you like best about Birdeye? Very easy to send reviews and navigate the program. What do you dislike about Birdeye? I think it could use a few more roles/permissions. Recommendations to others considering Birdeye: It is a great product. What problems is Birdeye solving and how is that benefiting you? Easier collection of reviews from customers. More reviews.
- v
"User Friendly,Great Support" What do you like best about Birdeye? Our rep Zach is thorough and detailed and is easy to get a hold of. In addition, platform has the ability to track the metrics that will be most meaningful to your business. What do you dislike about Birdeye? While it is not BirdEye's fault, I wish our BirdEye ratings were the first thing that appears when our company is searched for on Google because our ratings are quite good. What problems is Birdeye solving and how is that benefiting you? We are able to take our customer's reviews and post them to our social media in order to boost our reputation. Our sales folks are bought in and it is just a matter of getting them in the habit of asking for a review before customer departs.