Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7452 reviews73 reviews have no rating
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Easy listing management Pros: It makes it fast and easy to update my listing information. Their account management team is extremely responsive and helpful. Cons: I wish BirdEye didn't rely on another third party, and had the ability to work with Yelp so I don't have to update Yelp manually Overall: As someone who manages hundreds of listings, BirdEye helps me make sure all my listings are up to date. My team likes the ability to easily reply to reviews, and see all of our reviews in one place.
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Love this company and the services they provide!
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I appreciate BirdEye's on-line support. They answer quickly and accurately when I have a support question!
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My experience with BirdEye has been terrific. The communications with Rahul have been perfect. Very friendly, very helpful. I'm very excited about this product.
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Thank you to Amanda M. for the amazing service you provided today! With all that's going on in the world today regarding Covid 19, Amanda put my mind at ease. I appreciate the professionalism and knowledge you've provided me regarding my account!
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"BirdEye Business Boomer" What do you like best about Birdeye? While we love the core functionality of the BirdEye Application (easy reviews) the new Inbox is excellent. Having the ability to be in front of potential customers as they are on your website and providing valuable feedback is key to our business. What do you dislike about Birdeye? Not much. Really has to do with the new "integrations" Inbox. The AI (Robin) only pulls from the business profile page. So to really AI. Would be nice to have custom scripts based off keywords. Recommendations to others considering Birdeye: There is a saying in the marketing world.. "reviews are like the Willy Wonka golden ticket." it didn't take long for executives to see the benefit, and it won't take long for any other company. What problems is Birdeye solving and how is that benefiting you? Number one problem solved would be instant contact with potential customer. With web chat, problem solved.
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Birdeye has exceeded my expectations in helping me gain social media exposure!
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"Having experts in this industry helping lead you is a great resource." What do you like best about Birdeye? I love it when BirdEye adds new features to keep up with the everchanging industry! What do you dislike about Birdeye? I dislike when other competitors are also using the same reputation management tool. Recommendations to others considering Birdeye: Talk with BirdEye and competing vendors to find the tool that meets your needs at the best value. BirdEye is currently the tool that meets the needs of our company. What problems is Birdeye solving and how is that benefiting you? Easy management of responding to reviews within the tool.
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Every time I receive a cal from a BirdEye representative I can be sure it will be a friendly experience. The person is always knowledgeable and kind. However this does not apply to the sales staff. I was told that all would be automated and that I would not have to do anything after set up was completed. Now I here that Authenticom needs me to do a report of sales every other day or so. I thought it was to be BirdEye connecting to my inventory management service to retrieve the information needed. Nope, I get to do that......
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Very good support team. Directory cleanup was quickly accomplished. Limited features compared to competition.
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The company has a system in place that makes coming aboard easy and care free. From working with Brennan on the Sales team to Nate with the On-Board team. The program has been simple for the employees to use. The dashboard provides valuable information to help keep an eye how the employees are doing with review requests and how we're growing with reviews. Replying to reviews takes little to no time as we're able to set up an automated reply or choose to reply with a more personable response. Through BirdEye we have set up a text chat on the web site which is helpful for people that have a question and prefer not to speak to someone. We look forward to working with BirdEye and watching the business grow with reviews. Thank you BirdEye!
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"BirdEye" What do you like best about Birdeye? BirdEye makes it easy for new businesses to find and choose your business while keeping you connected to every existing customer. And 93% of customer journeys start on Google What do you dislike about Birdeye? Nothing to be honest, the service is excellent! ! ! ! ! ! ! Recommendations to others considering Birdeye: Use it! They are good :) What problems is Birdeye solving and how is that benefiting you? I understood SEO can be easily done on not a such high cost! They are very good professionals and so everything with excellent skills If you are looking to promote your service and product you need to be online, thats it these days. . .
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B.E. is helping my small business streamline one of the most important issues facing service businesses - getting reviews.
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I am thankful to have a service that simplifies communication with patients. The ability to send mass emails as well as generate reviews has been essential for our practice.
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Very happy with the BirdEye team and Onboarding Process.
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So far, so good! Pros: My favorite thing is that I am notified immediately if someone leaves review for our company, on any platform. Cons: So far I do not have a least favorite feature. There is an annoying thing about the widget that we put on our website, it always looks like we have a new message, when we don't. Overall: Fo far, so good! The onboarding/support team are readily available. The features work exactly as described.
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