4.9
7814 reviews75 reviews have no rating
Review Management Platform is fairly easy to use. If you have issues, your account rep will generally be able to help you or set you up with support that can assist. PROS The automated responses are customized and automatically deployed based on responses. CONS Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond. REASONS FOR SWITCHING TO BIRDEYE yext seemed to have a cap on the number of reviews they would send per month. VENDOR RESPONSE Hi Jennifer! Thanks for taking the time to share your experience! :) Replied March 2022
Birdeye PROS GREAT customer service - every time! Esasy to use CONS The reviews don't belong to me. If I leave Brideye all my reviews disappear VENDOR RESPONSE Hi Mary Jo, we are happy to hear that you have been receiving "GREAT" customer service! Just to clarify that the reviews do belong to you and your business. :) Only on the Birdeye profile page is where you will see Birdeye reviews be deactivated if you choose to deactivate our services. They will not disappear. We just remove the page from the web but if you were to reactivate then we'll turn the page back on and all the reviews will be there. Now any reviews you generate to Google or other third party sites will always stay up there even if you leave Birdeye. Those reviews belong to your company and third party sites, so Birdeye has no control or ownership of those. If you have any more questions please feel free to reach out to me at ciera.saldona@birdeye.com. Thanks so much for being a Birdeye customer! Replied March 2022
BirdEye is a game changer for reputation management. Overall, my experience with Birdeye has been a great one. The culture of the team at Birdeye matches their mission. PROS It saves time and increases our presence on the web and in searches. CONS There are not any cons that I have came across yet. VENDOR RESPONSE Hi Jihad! We are happy to hear that you have been able to experience our culture and how it reflects our mission here at Birdeye. We always strive to provide the best authentic atmosphere for our customers. Thanks for being a Birdeye customer! Replied March 2022
Effective solution Good software along with consistent and good support has kept us happy for years. PROS Effective software for the price. Ease of gaining positive reviews is its most valuable feature. CONS We would like to have live operators to answer messages 24/7 REASONS FOR SWITCHING TO BIRDEYE Price and ease of use VENDOR RESPONSE Hi Rod! Happy to hear how effective Birdeye has been for your business! Thank you for taking the time to share your experience. Replied April 2022
Customer retention & acquisition Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect! PROS Exciting potential to retain and generate new customers CONS I’m new to it so I’m still just getting used to using the software but it seems great. VENDOR RESPONSE Hi! Thanks so much for taking the time to share your experience with us! We couldn't agree more with how much excitement our platform brings when assisting in new customer acquisition. Thanks for sharing! Replied March 2022
Service industry plus PROS Overall platform is seemless and easy to learn and options for social media and reviews comparisons to competitors helpful. CONS Nothing in particular, on the surface daily user as part of a large group of veterinary hospitals. VENDOR RESPONSE Hi Alice! We are happy to hear that you find our competitive Insights through our Benchmarking tool helpful! Most definitely a positive advantage when getting ahead of competitors in your area! Keep up the great work. :) Replied March 2022
Review Management Pros: The automated responses are customized and automatically deployed based on responses. Cons: Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond. Overall: Platform is fairly easy to use. If you have issues, your account rep will generally be able to help you or set you up with support that can assist.
Great Product Pros: Birdeye is very easy to use and integrates with all of our channels. Cons: There is nothing I dislike. Everything I have used in the platform has had a positive impact.
Great Product Pros: Ease of use and implementation. Product is very user friendly Cons: To this point we have been quite happy.
We have a had a lovely onboarding experience. Divay Dogra made it incredibly easy and we are already seeing a benefit! Thank you!
Birdeye is the best! Love their services. Highly recommended.
Amy, John, and the text support team are awesome! Very kind, very patient, but also very helfpul!
Look no further! Use Cases and Deployment Scope - Birdeye has been great for getting patient reviews from our patients after their visit. Birdeye has great customer service and has been smooth working with them. Pros - customer service -communication -response time Cons - Being able to have reviews left on Yelp. Likelihood to Recommend - Very well suited for anyone in the service industry. Most Important Features - reliability -customer support -timeliness Return on Investment - positive impact Alternatives Considered - Lighthouse 360 - Birdeye is competitive however there are other resources out there that bundle more than Birdeye does. Other Software Used - Demandforce, Dentrix
Sunrise Heatin g and Air Company , I called them for a non working a c unit . They scheduled me for the next morning and arrived promptly on time, Clint was very professional, knowledgeable, polite. He explained the options that were available and what each one did, Had my unit up and running in a short period of time, running and cooling better than it ever has 5 stars
From a Marketing Agency Perspective Pros: As an agency who is always looking for the best services for my clients success, I came across Birdey and was impressed from the first call. The operated immediately recognized my need, my problem, and addressed them both. In fact, she went over and beyond by getting the representive on the line who consults with my business type. Super impressed with the spead and service! Cons: If there were any complaint it woudl be the cost. As an agency margins are important. Overall: Again, super impressed with everyone and everything.
Birdeye Pros: GREAT customer service - every time! Esasy to use Cons: The reviews don't belong to me. If I leave Brideye all my reviews disappear
Birdeye has worked for reputation Pros: Works well with getting reviews with patients. It also gets patients engaged with the practice and it builds on everything Cons: Just takes some time to get everything integrated with our management software Overall: This has been a good tool in engaging patients and getting patients more involved in the practice
Want more Google reviews, try this today! Use Cases and Deployment Scope - We signed up for Birdeye to help with our Google reviews and we have been very pleased!! We have always struggled with getting. Pros - Customer service. -Presenting Google reviews to our patients. -Dashboard is very easy to use. -Messaging patients back. Cons - Sales calls- I felt the salesperson who was trying to get us to add more, was a bit pushy. Likelihood to Recommend - I definitely feel that Birdeye is great for boosting Google reviews. I also feel that if you're not using a messaging app, you should look into theirs. We don't feel Yelp is a good suggestion, as we aren't fans of that site. Most Important Features - The survey - Google reviews. -Being on our website. -Being able to receive NP requests via messaging on their site. Return on Investment - We are already close to our Google review goals, and will more than likely double the number! The goal was 125, at 120, and will more than likely have 300 by the end of the year! -No negative impact yet, so all is well. -We've been able to respond to NP questions and that has been a huge help! Alternatives Considered - Demandforce - Demandforce does not send the reviews to Google, which we went years trying to get them to do that. We have had so many wonderful reviews, but could never be shown on Google. Also, Demandforce always sent way too many reminders, and patients complained nonstop! Other Software Used - Weave, CS SoftDent Software Support Rating - 9 out of 10 because I didn't get my answer fast enough, however, 9 because the follow-up the next day was suburb! Premium Support - No, not sure. Bug Resolution - No Exceptional Examples of Birdeye Support - Today, when I received my follow up call! Very happy about that! Usability - Very easy to use!