4.9
7945 reviews75 reviews have no rating
Ankar not only followed up on a timely basis, he provide insight and guided me through the process like a specialist. Don't let Ankar go - he is a keeper!
Tech rep was very professional and extremely helpful answering all of my questions.
Birdeye is fast and efficient! Pros: Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye. Cons: I have not experienced any cons yet, as this is a newer software to our company.
Good Service, User Interface Needs Work PROS This is a great tool that we are able to offer to our clients. It allows us to consolidate reviews into one location and respond quickly and efficiently as well as increase SEO with the listings feature. CONS The user interface is not intuitive; it takes a long time to learn how to navigate the platform and some features are in multiple places (i.e. Reviews & Reviews Inbox), which is confusing. VENDOR RESPONSE Hi Holly, We appreciate your feedback and will work with our product team to enhance the Birdeye interface. Replied February 2023
Birdeye is fast and efficient! PROS Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye. CONS I have not experienced any cons yet, as this is a newer software to our company. REASONS FOR SWITCHING TO BIRDEYE Automatic review requests is the main reason I know of, but I didn't make the decision for the company so I'm not sure of the other reasons. VENDOR RESPONSE Thank you so much for being a a Birdeye customer! We are happy to hear about your success story! :) Replied January 2023
Great working with Deepty and Paul who helped onbaord me to the platform and got all integration done with my account. It's a robust platform with lights off bells and whistles.
The help provided was quick and efficient.
Girish Pacherwal thank you so much always efficient
Representative was very helpful and knowledgeable.
Ajay is a tremendous help! Always quick to respond and provide assistance!
Always very responsive
Issue solved extremely quick. A few hours tops from sending email. Birdeye customer service is incredible!
Husain Mukadam is just great with great communication skills. Most of the 3rd party companies I work with we have to struggle a lot with it but Husain is pro at it, Very fluent, technical and provides support up to the mark. An asset for your company. Definitely deserves a raise if it is due :)
the person who was assisting me was very patient, thorough, and determined to help me understand the problem and achieve a solution. I got what I needed due to his amazing help!
Girish Pacherwal thank you so much for the assistance, great as always
Ankur and the team are always a pleasure to work with. Problems get resolved much quicker and it is great for time-saving.
fast and efficient service!
Girish was very helpful and answered all my questions. Thank you, Girish, for helping me with reviews and creating new templates. He covered everything and I now know how to do it on my own.
Great tool to put in your marketing tool box. Very easy to use.
Husain Mukadam is just great with great communication skills. Most of the 3rd party companies I work with we have to struggle a lot with it but Husain is pro at it, Very fluent, technical and provides support up to the mark. An asset for your company. Definitely deserves a raise if it is due :)
Very helpful and knowledgeable.
Ajay has been a great help with getting our client's Birdeye account integrated with Dr. Chrono. Ajay gave us very thorough directions in an online meeting as well as an online guide we could follow. With your help, the process was very easy to understand and integrate. In addition, Ajay also helped us to better understand Live Chat functionality and how it is controlled by our business hours and/or manually turning Live Chat on and off so only Web Chat could be available during business hours if we preferred. Thank you again Ajay! You are a Rockstar!
Ajay Delu got back to my email very quickly and solved my problem though a Zoom meeting even quicker. Completely satisfied and I learned something new so I can solve this on my own next time. Thank you!!
Thank you!