4.9
7793 reviews75 reviews have no rating
First person from support wasn't very helpful. I got in contact with someone else and they knew what they were doing and were way more helpful.
The team member was very helpful & followed up to see if the issue had been resolved.
You all are always excellent!!
The chat is great for efficient response
Support provided excellent information so that I may understand the process. Thanks so much!
My rep is always amazing, he is on top of it! And is always making sure we are getting our reviews!
Thanks for the quick response!
We love Birdeye and have seen so much success!
so far so good Maddy was super knowledgeable & patient ... listened to my question & clearly understood and took the time to explain on "my level" so that I was able to "follow" along... - thank you Maddy
Fast! Thanks!
Oj was great at correspondence and helping to resolve my issue quickly.
The score was for the representative that helped me. I've been paying so much money for birdeye but only till now I know how to utilize it, thanks to her.
Love Birdeye mobile app. Use it frequently to read and respond to reviews, and manage the unified inbox. Awesome experience!
I want to specifically shout out our Sr. Customer Success Manager, Ayush Virmani, he has been hands down one of the best and easiest people to work with. He's on top of everything regarding our account issues, any and every question I've had and has the best customer service. This man is great and definitely deserves 5 stars and if I could I'd give 10. I would recommend a raise if I worked at Birdeye. He has gone beyond and above all expectations and I couldn't have asked for a better account rep. Shoutout to Ayush!!!!!!!
I have been using Birdeye for less than a year. My clients love the texting feature. I love all the reviews my business is getting. The reviews are driving potential customers to our website and Facebook page. Many new clients have come to us because of our online ratings. Thanks Birdeye.
This rep was very clear and concise with his answers. He walked me through the online portal to ensure that I understood how to complete the tasks I was asking about. Very nice and patient as well.
Not only was I offered a zoom call after the repair, he took the time to walk me through how I could fix in the future to save time. Thank you
Thank you!!!
Polite and efficient
The rep was diligent and determined to solve my issue. He kept apologizing for the delay, but honestly, it was totally fine!
i have told other
Ketan is an absolute gun!
Ojasvi is the best!