Our reviews
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4.9
7520 reviews73 reviews have no rating
- m
My experience from the beginning has been 5 stars- from speaking with Nicole, who has been with me along the way to answer any questions to Donald and my on-boarding call, which went amazingly well! I can't wait to see where we go from here with birdeye, only 3 business days in and already seeing results!
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- k
5 stars! Amazing app!! Keeps me checking in on my stats at home and all! I love it
- j
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Arya did an amazing job taking the time to explain everything, and making sure we knew how to use the product.
- d
Dr. Bafna and his team at the Brecksville Surgery Center are outstanding. They were so kind and patient with me even though I had anxiety before my procedure. I can see beautifully without my glasses now and loving it! Highly recommend anyone seeking the best there is to go to see them.
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- s
Great company to work with!
- j
Great support! Would recommend.
- b
Birdeye is definitely a unique way of integrating your business platform, along with your social media, and connect directly with your patients. It is definitely helping my business grow.
- e
Fantastic setup and super intuitive and easy to use- we have been blown away by the customer service and it’s ease of use!
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Enhancing our online presence! Use Cases and Deployment Scope - We use BirdEye to solicit reviews from our customers. Pros - Makes the review process effortless. -Make our online presence relevant. -Communicate with us regarding changes like upcoming promotions. Cons - None Likelihood to Recommend - If you have great customer reviews but are struggling to get them to post organically online, BirdEye is the perfect fit. Users and Roles - I use BirdEye in conjunction with our CRM, Salesforce. Only one person is needed to handle the entire process. It takes me about 15 minutes a week to handle 100+ review requests. Return on Investment - We now have over 1500 online reviews.
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Birdeye changed my online reputation! Use Cases and Deployment Scope - Without BirdEye we rarely collected any reviews at all, even the reviews that were collected were mediocre at best. BirdEye was able to take my reviews that were in the dumps from a 2.5 star rating to a 4.9 star rating with over 200 collected reviews on Google! It was so easy to get started with BirdEye, the setup was minimal and now we a have a review faucet which brings in multiple reviews a week over all of the different review platforms! Pros - Easy setup. -BirdEye collects online reviews, it does what it should! -0 to Hero in weeks! Cons - Of course it could be less expensive! -Domestic tech support... Likelihood to Recommend - I don't see any service industry that shouldn't use BirdEye! Users and Roles - Marketing Return on Investment - BirdEye has taken us from a 2.5 rating to a 4.9! -Easy website to manage all of your online reviews! Alternatives Considered - Demandforce - Demandforce works ok but the reviews are left on the demandforce website not any of the major review sites. Other Software Used - Demandforce, iDentalSoft, CS PracticeWorks Software, VixWin Platinum, GoDaddy
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Over 300 5-Star Reviews in Two Years!! Use Cases and Deployment Scope - Logistically, once a new parent/customer checks out for their child's doctor's appointment, the front desk team member explains that she will be emailing the parent a "BirdEye Review," and if the parent was happy with the service we provided, it would be wonderful if he/she could complete the review. Pros - BirdEye makes it easy for our patients/customers to review is by sending them an email. -BirdEye sends the administrator a copy of the newly posted review so I can copy and text it immediately to our team members so we can cheer on each other for our great review. -BirdEye makes it easy for our front desk team members to ask for and receive patient/customer reviews. Cons - If we do receive a bad review, I would like the ability to respond to that review (maybe there already is) so I can try to rectify, but at least address what we could have done better. Likelihood to Recommend - First of all, I did explain to my daughter's orthodontist how much BirdEye has helped us with the growth of our client base. The orthodontist did purchase it. Most importantly to us and our growth, our practice has been open for a little over 2 years and we have nearly 300 5-star reviews. Users and Roles - These team members are our front desk reception team members. They greet our patients, accept co-payments, ensure we have all the patient's correct information. They also check out the patient and reschedule any follow up patient visits. Return on Investment - We have been open for a little over 2 years. In those 2 years, we have more than 330 5-star reviews. -No pediatric practice in the area has more than 30 reviews. -We advertise at Baby Fairs as well as introduce ourselves at OB/GYN offices. Nothing can speak more highly of us than the amount and the positivity of these reviews. -We are the fastest growing practice I personally have ever heard of. Alternatives Considered - N.A.
- t
Great friendly staff, we had a small hick up with sending review request without my approval but oh well.
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Highly Recommend BirdEye Use Cases and Deployment Scope - BirdEye in our company is used through the whole company. We are a property management company and use it to get feedback from our tenants on apartment rentals and maintenance issues. It is very helpful in playing a role which lets us better understand our customers' needs. Pros - Customer Interaction -Helpful Feedback -Verified Reviews -Easy To Use Cons - I don't have any problems with it, I like it exactly how it is. Likelihood to Recommend - BirdEye is helpful for us because it gives us the kind of positive and negative feedback that we need to hear from our customers. The reviews we receive help our company understand what we are doing wrong or right and helps us improve where we need to. Users and Roles - BirdEye is used by our property management and maintenance teams. We get reviews from tenants on their living experience with us. Return on Investment - Overall, Birdeye has helped us increase our positive reviews throughout the company. Alternatives Considered - Have not used another system similar to BirdEye.
- p
I've been using Birdseye for a number of years. Can't emphasize the importance of review management enough. Every single new patient remarks on our reviews. And if you are choosing a review management company...go with the best…. Birdseye! You'll make your money back in no time. Best marketing tool we have.
- b
Great attention to detail, onboarding and customer service.
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