Our reviews
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4.9
7605 reviews75 reviews have no rating
- t
Once I received the call from the tech, things went quickly and accurately. He walked me through the steps to resolve my issue
- k
Sumeet is the best!
- k
Sumeet is the best!
- r
Great support.
- k
Ankur was able to troubleshoot the problem right away and fix the issue efficiently.
- e
The issue was resolved quickly and to the satisfaction of our customer. Thank you!!
- c
The representative was very helpful and thorough.
- l
The man who helped me over the phone had a good understanding of the information and was quite helpful.
- c
Ankur was very professional and demonstrated expertise to resolve the issue with our IT team. I feel my representative, while usually on top of things, was a bit too hands off in helping get this issue resolved and it took unusually long (nearly 3 weeks) to get the survey service for our new Passaic location up and running. We were charged for three weeks of full service, but only had the surveys running as of December 20.
- s
Thanks Avinash
- k
Sumeet is the best!
- k
Sumeet is the best!
- k
Sumeet is the best!
- k
Sumeet is the best!
- k
Sumeet is the best!
- m
They fixed a complicated integration issue and followed up with me.
- c
Great so far
- t
Maddy is great! Thank you
- d
My last rep was very professional and walked me through the website with ease.
- t
Birdeye support is always amazing!
- a
Praveen was excellent, precise and fast.
- j
Sumeet has been instrumental in helping to get our local listings updated, whether it has to do with store hours or address changes. Great job!
- m
John, Cole, and Taylor have been extremely patient and thoughtful. They have given me, as an agency owner, the ability to clearly communicate with my clients and deliver results for them.
- h
Good Service, User Interface Needs Work Pros: This is a great tool that we are able to offer to our clients. It allows us to consolidate reviews into one location and respond quickly and efficiently as well as increase SEO with the listings feature. Cons: The user interface is not intuitive; it takes a long time to learn how to navigate the platform and some features are in multiple places (i.e. Reviews & Reviews Inbox), which is confusing.
- i
Rishi and the Birdeye team are always professional and efficient with answering questions that they can answer right away. Very responsive and they make the process of learning the product easy.