4.9
7932 reviews75 reviews have no rating
Ankur is great!
Birdeye responded quickly! I am very impressed!
Very prompt and friendly support!
Himanshu Sharma was knowledgeable and patient while explaining the issue. I appreciate his help very much.
I really like that everything is explained detailed.
Problem resolved in a quick manner.
Thanks so much for quickly resolving our problem!
Nidhi was very helper and nice. She took the time to explain and show me what she was talking about which really helped me understand this new interface that I've been struggling with
Effective resolution in a timely manner.
Deepti was outstanding in getting me onboarded
We have had a great experience transitioning our agency to Birdeye services. They did a great job at handling the technical details, and have made time for our every request and question.
Very fast and friendly service!
Ajay was wonderful he helped me with all my questions and concerns and fixed several issues for me with my partner account DP Marketing dba/monmouthhealthandwellness.com
Very timely
Prompt response and good customer service.
Great Team, easy to work with and quick to respond to our needs. Thank you ALL at Birdeye!
The solutions provided allowed me to fix the issues. Great work and thank you for your support
Eyeing Birdeye? It Works! Use Cases and Deployment Scope - We use Birdeye for review aggregation and analytics. Pros - Gives us reviews from customers -Gives us data to analyze how we are serving our customers -The website is user-friendly Cons - Exporting Spreadsheets is probably the most difficult Likelihood to Recommend - I think it really performs well for what we do for our business. As a company that is committed to serving our customers and providing a quality experience, the data analysis we get from Birdeye truly helps us to continue to innovate and grow our business. We can monitor which locations are performing well and keep a pulse through the lens of Birdeye. Return on Investment - Positive for sure, gives us tangible stats on how our locations are performing Other Software Used - Microsoft 365 Business Premium, Adobe Acrobat, AppleCare for Enterprise Support Rating - Very helpful, prompt, informative, and not afraid to do some troubleshooting. Usability - A bit of a learning curve, but seamless once you get it!
You shouldn't do business without them! Use Cases and Deployment Scope - We rely heavily on Birdeye for customer reviews. It makes it so easy for customers to automatically get a review request via text after their services are completed, and then we're able to collect those valuable reviews so easily! In this day and age, reviews are everything, and we take our reviews seriously. We're able to commend employees for positive reviews, and be proactive about reviews that reveal an issue. Honestly, for a company of our size, there's no other way to manage review gathering aside from Birdeye. Pros - Text message review requests -User interface that is intuitive and easy to navigate -One stop shop for review gathering -Customer service was fast and efficient for end user Cons - Issue resolution when they first come up -Price point -constantly updating with new functionality Likelihood to Recommend - It's perfect for our business - when we complete a service for a homeowner, they text goes out to request a review and it's recorded. We don't have to ask for reviews, or hope that people jump into Google to leave one. Return on Investment - Dramatically increased number of reviews -Made it so easy to collect reviews -Made it easy to spot and deal with negative reviews Other Software Used - Microsoft 365 Business Premium, Facebook Business Manager, Microsoft 365 Support Rating - They were easy to contact, and resolved the issue quickly and efficiently. I wouldn't hesitate to contact them again in the future! Usability - Super easy to use, and when there's an issue, it's quickly resolved with their excellent customer service team.
YOU NEED THIS! Use Cases and Deployment Scope - We have used Birdeye for a few years now, to manage our customer review process. It pulls reviews across a number of different platforms (FB, Google, etc.) and by doing so, serves as a one-stop shop when managing. We respond to our customers directly through Birdeye and by doing so, are confident we haven't dropped the ball or missed a review out there. It pulls average customer review rating for any length of time in an easy-to-read and distribute report, as well as our NPS Score. We have recently added the "Insights" feature to our account, which pulls themes and key words from all reviews, and allows us to discover patterns, trends, etc. that are forming within our customer's experience. This information has proved to be invaluable The account managers are great, huge Kudos to Anvita! Overall, I would highly recommend Birdeye for any business out there who is considering. Pros - Pulls reviews from various platforms -Easy to use reporting system -converts star ratings to a NPS score (no need to send out the survey continually) Cons - Direct Feedback- needs to either be weighted with positive or negative sentiment -Direct Feedback- counts as a "Passive" review at the moment which lowers your NPS Score -Insights, this takes some time before AI learns what you are looking for.. wich we weren't billed during the "learning phase" Likelihood to Recommend - We have quarterly and annual company-wide meetings and this is a great tool to use when presenting the data. The reports are customizable and easy to pull and present. When sending out our once a year Survey to our Partners, the automatic upload of contacts makes this process easy and fast! I love how Birdeye presents the data (from the survey) and is broken out in many variations and can be used in a number of ways Return on Investment - Time Saver -Automated tasks of at least 1 full-time employee Other Software Used - Adobe Acrobat, Microsoft 365 Business Premium, JazzHR Support Rating - Always available to meet! Usability - We use it DAILY!
A Bird's Eye View on Birdeye! Use Cases and Deployment Scope - At RED RHINO, we utilize Birdeye as a review platform, generally speaking. We track customers' text messages, emails, etc., all with the goal of getting a customer's perspective on how we are doing as a company in terms of quality, service, and product. This may or may not include our partners as well. Pros - It sends email reminders. -Analytic tools are great! -Their customer service is great, whenever we run into problems, we can reach out and always receive the help we need. Cons - Integration -Improving account management -Improving Notifications and Admin settings Likelihood to Recommend - We receive updates, and they always provide great improvements for user experience. I tend to see an upward slope in the way Birdeye is being used by our company. There is always room for improvement but without getting super nit-picky, Birdeye does a great job at fulfilling the needs of our company. Return on Investment - Better conversations on how to improve as a company -Improve communications with customers and partners -Organized data Alternatives Considered - Not applicable, we have only used Birdeye, to my knowledge. Support Rating - I have not used any other system so I can't really compare it to other products. I am satisfied with Birdeye, so I have not needed to look elsewhere. Usability - Depends on the savviness and the relationship with technology. It varies from employee to employee, but overall it is typically very friendly, especially after completing some training.
Birdeye is smooth and quick, Sunny was amazing in answering all questions!
Manage your online presence with this tool PROS Amazing dashboard to manage your business locations to monitor the reviews and respond them on time. Great way to address any customer grievances and collect feedback CONS Customer service needs some improvement to address few bigs regarding delay in response to reviews
Birdeye is a wonderful tool that can be used in countless ways to better-reach and better-serve your customers Use Cases and Deployment Scope - We currently use Birdeye in many different ways, but all of the ways could be summed up in the sense that we use it to better connect with our customers on a daily basis and better connect them with the services and special requests, and general questions that they need fulfilled in order to see us as a company that sells an excellence product with excellent customer service. We have regular email ad campaigns that go out to our customers after a job is performed so that they may review us on several different social media sites (Googe and Facebook being a few of them). We also have a live chat option where customers can send us direct messages that our account managers receive and respond to in real-time. Internally we have an entire campaign going where we recognize and reward our customer-facing employees for accomplishing our Mission of WOWING our Customers with remarkable service, and we use Birdeye to track how many reviews are attributed to jobs that they have done or that have occurred at their branches. Birdeye is an absolutely incredible, dynamic, and easy tool to use and we are blessed to have it in our arsenal! Pros - Their customer service is always very helpful and ready to give you the personal attention that you require. -They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams. -They are constantly innovating and improving their systems with real-time feedback from their customers. Cons - The overall chat/email inbox can get out of hand if a user does not take the time to set it up and organize in the first place. -Last I checked, if multiple users are responding to different or the same emails at the same time, or responding to reviews at the same time, the users cannot see what the other is doing. It would be nice to see Birdeye almost like a Spreadsheet and you can see where the other user is working so you both don't respond to the same review etc. -Their Instagram and Social Media presence is slowly growing! I see their posts and they only have a handful of likes, but I see they are trying and I think someday they will get the recognition they deserve. Likelihood to Recommend - Birdeye is incredible at taking various social media sites where people review your business and gathering them together so you can respond to the reviews and also track and analyze the feedback as well. It does all the collecting and heavy lifting for you and makes your customer service communications very easy to manage without a lot of switching costs at all. You may also text message and email your customers through their site and send out coupons, specials, or deals, etc., to them to get feedback and immediate responses. There are also surveys you may send out and NPS data collection. They even added a bill pay feature so that customers may pay you digitally through Birdeye. If you do not have a lot of customers or getting and tracking online reviews is not a high priority for you (it should be!), then Birdeye might not be as helpful for you. Although I can think of lots of ways it can be helpful to any company. Return on Investment - Positive - our Facebook and Google Reviews are through the roof -Positive - if a customer has an issue or a misunderstanding, they will direct message us rather than automatically leaving a bad review -Positive - employee engagement is up because we can recognize individuals who has positive customer feedback from their performance Alternatives Considered - I have not explored any other options when it comes to the kind of work that Birdeye performs for us. Other Software Used - OneNote, Microsoft Teams, PayScale MarketPay Support Rating - Everyone is always very nice and eager to help you achieve clarity and overcome and obstacles. Usability - Super usable! You can explore on your own and figure it out easily enough, or you can ask for help from their customer service tea, and they will certainly take the time to show you all the features and ways you can use it to innovate your processes.