4.9
7793 reviews75 reviews have no rating
Customer service/help desk and chat were exceptional.
Always great customer service
Huisan is awesome!!!
fast and efficient
fast and efficient
Souryyajit Saha thank you for your help always efficient
Birdeye Review Pros: The platform is user-friendly which is very beneficial to both the client and us as we help manager their brand. When we run into any issues or have questions, the Birdeye support team is there to help. Cons: Issues with Google Website override links not displaying correctly. Otherwise, the platform is great!
I've taken a chance on this service and so far, the customer service has been really great and the system they have set up is impressive. I'm waiting for the magic now...
Nidhi was very helpful and took time to listen to my questions.
He knew what he was talking about and helped me to understand what needed to be done. Thank you so much.
Birdeye is the best business decision our company, Pretty Handy Guys has made!
Thanks to Ketan for all his help.
The rep was very knowledgeable and friendly. Thank you so much!
You guys are the BEST!!! :D Thanks so much! :D
User friendly. Pros: Dashboard is user-friendly and replying to reviews directly or with templates is a breeze. Cons: I wish it was compatible with our site software so review requests did not have to be uploaded by hand. Overall: Responding to reviews is easy and customer service is very helpful in answering questions.
Very helpful, and nice customer service.
The gentleman that called me back was very helpful and educated me on how to retrieve what I needed from the website walking me through each step of the way.
Aditya called me quickly to jump on a Zoom Call. He trained me on how to fix the problem myself in the future. A Zoom call is the way to go. Support tickets take too long for partners running businesses that need answers fast.
She was very kind, knowledgeable and answered all my questions properly and efficient. Thank you to her for her help and great customer service and performance.
Simply good service. thank you
Great service
Good, until you contact customer service Pros: It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month). Cons: The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them. Overall: Their platform has its uses, but there are other options with much better customer support and that don't just see you as money.
The best reviews generator platform in the marketplace.
Sumon helped and was quick. Great service
Excellent service as always