Our reviews
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4.9
7524 reviews73 reviews have no rating
- f
The rep was very helpful and took the time to actually find my account and walk me through getting back into it.
- s
one of the best team i have worked with. I made one phone call and they did not waste any time, this lead to cascade of events, towards integration of my new EMR Athena Health with Birdseye. They keep me posted on each and every step of the way. I got regular phone calls explaining what they are doing and what I need to do on my side. I am very impressed, and I will and I am recommending to my friends in a heartbeat.
- a
I just had a quick question about if I needed to manually do anything with our STOP responses. I had an answer as fast I had a question, so I could move on with my work!
- a
Overall good but shortcomings Pros: Can see all the reviews in one location. Cons: Can't control timing when review requests can be sent Overall: 7/10
- e
solved issue with minimal delay
- r
Great information. More features than what I was expecting. All explained very well.
- k
She was wonderful. I didn't know the passwords for us to get into the server, and she was pt. while we gathered the information to move forward. She comes highly recommended. She was very informative.
- t
Onboarding Birdeye Pros: The initial call was very informative. The customer representative was very professional and timely in getting back to me. Cons: We just started with Birdeye and so far I think it is very user friendly and I don't have any complaints. Overall: I think Birdeye is a great company to work with.
- a
As always, top notch, very friendly.
- p
Excellent support that was quickly executed with fantastic follow through and communication.
- e
quick response time. customer service representative spoke clearly and good English speaking skills. She was very patient and knowledgeable about the BirdEye features and helped me navigate through a few key changes I needed to make to account.
- v
Great experience Pros: The ability to manage and SHARE client feedback across platforms! Cons: No cons to report at this time. Very excited to get started. Overall: Great experience. We're looking forward to increasing our on line presence and awareness of our brand.
- n
The team at BirdEye has been amazing to work with!! Thank you!
- d
Fast resolution. I appreciate that the support technician continued to work the issue after we hung up. She found a solution and called me back. Thank you!
- b
Was able to resolve my issue very quickly. very polite and helpful. thank you!
- s
The rep halping me was ver thorough and helped me solved the issue I had in a very courteous efficient way Thank you
- s
Quick to respond and took care of accepting admin account access. Good work!
- a
The guy who helped me, I don't recall his name, was extremely polite, patient and helpful.
- l
The representative Arpit Saxena was extremely helpful and explained things in a great deal. We had a great experience
- c
Outstanding customer service! I had called with a couple of questions, felt he took his time in answering and provided me with helpful information that I needed. I was not sure how often our patients were being sent reviews automatically through our current office software, he walked me through the entire process and helped me to adjust our current settings. This was the first time someone from BirdEye reviewed the account with me and I appreciated that. Thank you for your help!
- j
- d
The representative who assisted me was very patient and resolved my issue in a timely manner.
- n
Quick response, solved my issue, I’m very happy.
- b
seepij was awesome & listened to my questions & answered them all & fixed everything for me. Super awesome
- m
A very well organized on-boarding process!