4.9
7798 reviews75 reviews have no rating
Birdeye is a lifesaver for our team PROS Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results! CONS We do not have any issues so far with Birdeye. VENDOR RESPONSE Thank you for your wonderful review! Replied August 2023
Sunny helped me a lot for my account and he has gone out of the way to help me . I really really appreciate this .
Birdeye is a lifesaver for our team Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results! We do not have any issues so far with Birdeye.
Always very helpful when I have technical issues.
Pleasant, lot of knowledge, got some great help. plyush agarwal. His name is not on the list below.
Birdeye is an exceptional platform! After transitioning from another reputation management company, our company has experienced an immense level of satisfaction with the exceptional care and support provided by our remarkable Birdeye team!
Nidhi was extremely helpful in answering my questions and giving me the links for the steps to help us in the future!
Very professional and helpful
Super thorough with a great insight as to what will make you stand out as a business.
I had the pleasure of working with Snehashish who guided me throughout the process in learning how to use Birdeye and he was incredibly helpful! We had 4 weekly sessions that gave me the confidence to work the platform on my own. This is a really exciting platform that will help my business so much. Looking forward to using it.
Responsive, attentive and readily available when needed!
I had a wonderful experience with Itishri Kakkar and our onboarding process. She was always responsive to ANY questions that we had and if she did not have the immediate answer to something, then she would find out and get back to us. I appreciate all of her work and patience with our team. Social is a completely new concept for our company and she "nailed it" with demos! Thank you!!
Gautam Pandey was responsive and super helpful every step of the process
Everything was great! I had a very pleasant time from initial contact all the way through to the start of our first review request. Everyone that I have worked with so far has been on top of their game and willing to help in any way possible!
It took a while to get our EMR integrated, but the Birdeye team was persistent to get a solution that worked for us.
Walk through went well, informative. I used Birdeye prior, would suggest tailoring the onboarding based on experience.
Great Experience
Learning how to use all the Birdeye features takes a lot of time. We would have liked more guidance and instruction from the implementation manager, in addition to the on-boarding spreadsheet.
Ankona was extremely helpful during the implementation process. She made things very easy to understand and took things at a perfect pace. She always answered any questions and I never felt like just another customer to her.
I think bird eye does everything relatively well. Clear communication and really great to see the review generation being so trackable. Akash and Ed were great people to work with
Customer service is amazing! I needed help updating my review link- and received the help I needed immediately! Because it was later in the day, I was expecting to leave an email, and wait to have my issue addressed the following business day… but nope! I was helped immediately! They were helpful and very friendly!
Thank you Deepty for helping us get started with Birdeye. I should have done this a long time ago.
Did a great job
Love the services provided by Birdeye.