4.9
7935 reviews75 reviews have no rating
So helpful!!
Easy as pie to use Pros: I like the user interface the most. Everything is laid out perfectly. Cons: When sending surveys to customers via text and email, we have trouble with non-Canadian numbers. Also, if an email is invalid, the text sometimes doesn't send. If the phone number is invalid, the email sometimes doesn't send. Overall: Overall it is really awesome and I enjoy using it daily.
Snehashish was fantastic in working through all the features Birdeye has to offer. So much info!
Reviews make it all happen Pros: The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention. Cons: There really aren't too many things that I don't like. The software didn't easily integrate with our project management software but customer support helped us overcome that!
Birdeye is Tops! Pros: Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry. Cons: All the features were a little overwhelming at first, but the training and customer support helped us out.
Quick Connection through Birdeye Pros: Birdeye lets me get messages to the office quickly through our website chatbot. They can also direct messages to me as needed. Cons: Nothing really. Once I got passed all the many features and locked in to the parts I needed, it was easy going.
The Onboarding was completed to satisfaction,
Buen servicio. Pros: Su servicio al usuario es rapido y eficaz. Cons: Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.
I absolutely love Birdeye's team! A huge shout out to ********** for helping me set everything up! He was amazing to work alongside. Also, thanks to ******* for answering all my questions.
I am absolutely thrilled to share my exceptional experience with Birdeye's customer service! From the moment I reached out for assistance, their team was impressively quick and efficient in addressing my needs. Not only did they respond promptly, but their level of professionalism and knowledge truly stood out. It's not every day that you encounter a customer service team that not only understands your concerns right away but also takes swift action to resolve them. Birdeye's dedication to ensuring customer satisfaction is truly commendable. I greatly appreciate the seamless and hassle-free interaction I had with their customer service representatives. They not only resolved my issue promptly but also took the time to ensure that I was completely satisfied with the solution provided. Thank you, Birdeye, for setting such a high standard for exceptional customer service. Your commitment to delivering a quick, efficient, and effective support experience has definitely won me over. I'll be more than happy to recommend your services to friends, family, and colleagues. Keep up the outstanding work!
Very knowledgeable and helpful through out the whole onboarding process! Would definitely recommend.
Awesome, entire team was able to participate.
Birdeye is great Pros: Generated reports is very helpful when figuring out our customer input. Cons: Navigation can be tricky to figure where everything is at. Overall: Great customer service.
Great software, more than pays for itself Pros: Allows us to convert conversations to clients easily. Great for getting reviews Cons: Sometimes it does not transfers clients phone numbers and emails from our CRM system Overall: Overall good experience, the staff are always helpful and informative
Awesome experience with jitender very clear instructions and very patience happy with the service
Birdeye for the review win Pros: It was simple to request our subs and vendors to submit a review once a project was complete. Cons: It was a little complex at first, but the onboarding team helped to smoother that process out.
Best review management Pros: I like being able to quickly send a review request to my subcontractors after they finish their work on a project. I know it helps our company and it let's me know how things went in their eyes. Cons: I really don't have any complaints. It'd be great if it integrated with our project management software but hopefully soon.
Review Growth Pros: Review management with Birdeye has helped me and our company a lot. We get quick feedback and it helps our company's online rep. Cons: The dashboard was a little tricky at first but the trainers helped out a ton.
Jitender was extremely knowledgable and patient when providing training. I highly recommend Birdeye and Jitender.
Snehashish Ghoshal helped with my on boarding for Birdeye. He was very professional, easy to talk to and made my on boarding experience a positive one. I would highly recommend Snehashish for anyone thinking about joining Birdeye.
We've just joined Birdeye and gone through the onboarding training. Our contact, Sanyam Gandhi, was very helpful, friendly and extremely patient. Definitely made things easy for us
Great product, easy onboarding process, short time to value!
Automatizacion simplificada. Pros: Me encanta que puedo personalizar las reseñas para cada uno de los clientes. Cons: No tengo quejas me gusta este aplicativo.