4.9
7770 reviews75 reviews have no rating
Birdeye Software Pros: Review management features, the social media integration is fantastic! Very easy to use. Cons: SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time. Overall: Fairly positive overall. Wish SMS marketing was an easier/better process.
Handy Tool! Pros: Ease of use, it is a very simple and handy tool to use for Review Management! Cons: The setup can be cumbersome but other than that no real complaints.
Good experience Pros: Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service Cons: Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup. Overall: I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them
Great app
Great Product. Highly Recommend Pros: Being able to automate review responses saves my team HOURS of work each week. It's been a huge game changer. Cons: Birdeye does a lot of things right and has continued to release many different features over the years we've been working together. I can't think of anything I dislike about Birdeye. Any issues I've had have been handled right away. They have been more than accommodating. Overall: Birdeye has come a very long way since we first started working with them in 2016. They have always had exceptional customer service and a super fast turn-around time on support tickets.
Birdeye exceeded our firms expectationsUse Cases and Deployment Scope - We joined Birdeye as a strategic partner 12 months ago. We work on a lot of review removal requests so this paired up well with that service offering. We use Birdeye for all of our review management clients, for organic outreach and responses, as well as for directory listing updates and client surveys.Pros - intergrates with Google -provides great customer support -flexible to how we use the toolCons - a few APIs listed on their site integration list still require a manual work around for certain sites and CRMSLikelihood to Recommend - since we are a reseller, the number of people I would get this granular with is pretty limited since I would just highlight wat they can do with our firm. That said, I would highly recommend them to anyone who is considering them versus one of the other technology providers in the same space. I have used other tools in the space prior and while the technology is pretty much the same everywhere, Birdeye's customer support is the very bestReturn on Investment - we have seen a 120% ROI so farAlternatives Considered - BrightLocal, Yext and Podium - All of these are very similar from a tech stack and API integration standpoint. The dashboard with Birdeye is by far the most transparent, and easy to navigate. There are not a lot of upsells baked into it either. The customer service is also very responsive when we hit a roadblock.Other Software Used - BrightLocal, Slack, Zoho Analytics
Great product and affordable Pros: So many additional features without having to hire another partner. Cons: So far after a year we have had great success. Overall: Great onboarding and support. Their onboarding team was so patient with us to make sure we were happy.
Helping Your Customer Help Themselves Pros: Ability to have all clients fall under one account and dashboard. Cons: Would like for the texting tool to be more robust. Overall: Birdeye has been great in communications now that I have a dedicated rep. Her help each month is invaluable and helps troubleshoot any issues pretty quickly.
Hitesh was verry helpful and informative. The onboard prosses was made easy and all the features were explained with ease.
Helpful company, great trainers!
Excellent product and training. Sunidhi was terrific to work with. She is very thorough!
Amazing. Worth it to grow your business.
Thumbs up!
Excellent System with lots of Options Pros: The all-in-one backend to manage all features is easy to use and streamlines the process. We also appreciate the one-on-one support we receive from our account manager. Cons: I think the texting feature needs to be more streamlined for onboarding our customers. The pricing is extremely confusing and pretty high. Overall: Excellent. The follow through and training has been great.
Solid Review Management Platform Pros: Birdeye allows you the flexibility to send out messages at different times and also allows you to customize the SMS message and email and include branding/logos of the business it is coming from. Cons: I think the cost of the Review Solicitation & Management product is too high compared to other competitors in the space. Overall: My overall experience has been mostly positive. I like the the flexibility the platform offers, but I think their pricing and their response times on certain things could be improved.
Pragya is a very patient trainer. Took me through all the loops despite me having cancelled a couple of appointment at the last moment. She knows the product and is happy to answer the smallest of questions. Always happy to assist. Warning: When wanting to leave the program; Birdeye makes it difficult. Be careful and get everything in writing before agreeing to Terms and Conditions.
Shraiya was wonderful when training for the product and services offered through Birdeye. We are very excited to start using Birdeye! Thank you Shraiya!
Great For Agencies Pros: I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through. Cons: I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault). Overall: I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it.
Great customer service helping our team to work through the on boarding process. Amit was very helpful! I would highly recommend the BirdEye service.
Great team, fantastic service, very helpful and knowledgeable!! Easy integration and seamless experience!!
Wonderful customer service ! Deepti Dhawan answered all of my questions , was so patient with me ! Walked me great on onboarding ! Thank you !
Easy to deal with. Knowledgeable and friendly. They make using their site understandable.
Birdeye: The Good, The Bad, and The UglyUse Cases and Deployment Scope - We white label Birdeye's Review Management platform to clients in Home Service industries like roofing, plumbing, HVAC, fencing, etc. We use their platform with 4 current clients, and we have fluctuated between 4 - 14 clients on the account at any given time. We have been using Birdeye since 2019. Our clients log into their client profiles, and we help guide them or perform review management services on their behalf.Pros - Innovative Company with a Whole Suite of Solutions -Easy to White Label -Integrations with CRM Tools to Automate Review RequestsCons - Positive Reviews Don't Always Post to Google Business Profile -Support is Sometimes Limited in Helping Solve Issues -Dashboard for White Label Partner Program Could Use ImprovementLikelihood to Recommend - Birdeye is great if you are looking for a platform that can provide an all-in-one solution for review management, social posting, maintaining your online reputation, and a few other programs. I think Birdeye could use improvement on making sure reviews that are generated show up on the Google Business Profile every time, and support could help better solve issues like this when they come up. You may get a revolving door of Birdeye Support → Google Support → Birdeye Support... In my experience, both support teams will claim it's the other one while neither solves your problem or gives you anything beyond "we'll look into it."Return on Investment - We have 4 clients out of a minimum of 12 minimum seats, so we are currently breaking even from an ROI perspective -Our Birdeye Rep is highly motivated to help us make more sales, overcome objections, etc., so that is a positive