Birdeye is Great!Use Cases and Deployment Scope - I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.Pros - Efficiently help problem solve -Communicate well and follow up -Platform is very user-friendlyCons - When there are problems, making the process more understandable to us and to clients - specifically with integration issues -QR code maker could be improved for more customization -More customization options in review requestsLikelihood to Recommend - I think Birdeye is great for businesses that use a CRM system that is able to integrate with Birdeye so that clients are automatically pulled into Birdeye and sent review requests. I would also say this is more suited for businesses that see multiple customers and clients weekly versus businesses that maybe only have one or two clients a month. Ex: Dentist offices get great returns, but contractors/real estate agents may not be as great.Return on Investment - Helps improve Google ranking -Helps give clients a place to voice their opinion specifically contacting for concerns -Gives businesses better reputation and more credibilityAlternatives Considered - I have not used any other platforms similar to Birdeye.Other Software Used - Google Business Profile, CodeMonkey, UberallUsers and Roles - Account managementSupport Headcount Required - They are managers who act as the liaison between the rest of the account management team and birdeye and help us learn and use Birdeye.Business Processes Supported - Review generation -Review monitoring -Review respondingInnovative Uses - QR Codes -CRM integrations -Customization featuresFuture Planned Uses - Messaging features -Citation management -Referral gatheringLikelihood to Renew - Birdeye is extremely beneficial in generating new reviews for clients and there is a direct impact on their business from these reviews.Products Replaced - Not SureKey Differentiators - Integration with Other Systems -Ease of Use - I would say ease of use was the most important not only for our team but for our clients as wellEvaluation Lessons Learned - Maybe consider other services that Birdeye offers.Implementation Details / Implementation Partner - Don't knowSupport Rating - Support is really responsive for the most part. I don't feel like they explain it the best for people who aren't as tech-savvy. I have recently had trouble with a more difficult integration and it is hard to pinpoint who I need to reach out to.Exceptional Examples of Birdeye Support - They are very good at answering any questions I have about integrations and if they can't answer or don't understand they will have a meeting with me.Usability - Birdeye is extemely easy to useEasy Tasks - Set up -Review bulk uploads -Setting up integrationsDifficult Tasks - QR CodesMobile Interface Availability and Impressions - Yes - It works very well.

Fantastic software and customer serviceUse Cases and Deployment Scope - We use Birdeye mainly for automated review responding. We're able to creat custom response templates and have them trigger based off specific ratings and/or platforms. Being able to do this has saved my team countless hours of time logging into all the different profiles we manage and responding to reviews manually.Pros - Automated review response -Customer service -User friendly interfaceCons - More robust reports -Informing current customers with latest featuresLikelihood to Recommend - Birdeye has loads of features that are valuable to any type of business. Review responding with Birdeye has been an effortless experience and has saved my team hours and hours of work each month. Even if you dont use the automated response feature, Birdeye makes it incredibly easy to response to reviews on an abundance of platforms.Return on Investment - Saves my team 5-10 hours a week -Easy to onboard new clientsAlternatives Considered - ReviewPush and Podium - It has been some them since I have used either one of those platforms but at the time Birdeye had plenty more features than the others. They were also the first one I found that had automatic review responding.Other Software Used - Zapier

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Very professional and nice