4.9
7799 reviews75 reviews have no rating
Great Suport for Great Service
Great for a review platformUse Cases and Deployment Scope - We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place.Pros - Review generation -Follow up communication -Sharing on social mediaCons - System failures from time to time -Better communication of our contacts being added -Picture changes when sharing reviews to social media platformsLikelihood to Recommend - Birdeye is best suited for companies who need assistance in the day to day help in obtaining reviews. Everyone can always ask/press a button, but to do it on a bill scale for every patient that comes through, on a weekly basis, that's where Birdeye comes in. It is less appropriate for those who maybe have 1-2 people to ask a week.Return on Investment - SEO has increased due to online rep increasing -Review count has come up significantly due to having a platform that helps -The system puts reviews and where they are coming from into perspective to try and obtain more in other waysOther Software Used - LinkedIn Jobs, Meta for Business, Google Business ProfileSupport Rating - The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also.Usability - It's very easy to use and maintain. If there is ever a question in where to find something or figure out the steps to do something, they are only an email or phone call away. I can easily show other members of my team how to use different functions as well. Plus, the patients and partners can use the links created easily to give us the review we need.
Very professional and great communication! The onboarding process has been very easy to understand and platform is already working great! Thanks Anjali!
I recently had the opportunity to use Birdeye for my business, and I couldn't be more satisfied with the entire experience. From the very start, the onboarding process was seamless and well-organized. The onboarding team took their time to walk us through the platform's features and functionalities, ensuring that we understood how to leverage the tools to enhance our online presence. What truly stood out was the personalized attention we received. The onboarding specialists were knowledgeable, patient, and genuinely invested in our success. They addressed all of our questions and concerns, providing tailored solutions that fit our specific needs. Furthermore, Birdeye’s customer service is top-notch! Whenever I’ve needed assistance post-onboarding, their support team has been quick to respond and incredibly helpful. Whether it was a technical issue or a general inquiry, they were always ready to go the extra mile to ensure that our experience was positive. Overall, I highly recommend Birdeye for anyone looking to improve their customer engagement and online reputation. Their onboarding process and ongoing customer support truly set them apart. Thank you, Birdeye, for your excellent service!
Sourabh was great with on-boarding process and did an amazing job answering all my questions.
This is the center to be at amazing fast and efficient service . Don’t forget there loving smiles and polite characteristics.
Highly recommend to this company.
I love Birdeye as a COMPANY and their AGENTS. They all are very well educated in this business and make things so much easy to accomplish. I highly recommend them for your business.
Great one stop shop social media manager. Pros: It gave a good overview off all online standing in one place. Cons: Didn't always show that I had replied to all posts. Overall: Great one size fits all approach to social media management
I have just started the Birdeye program. the support and on board calls have made it easier to get this product going for me. the support has ben wonderful and time will tell on how it works. I received 6 reviews in the first week. it is only as good as you make it is my take on it. excited to try.
Best decision I’ve made in a long while!
Loving my experience with Birdeye! We had a wonderful onboarding experience with Akash that made the experience seamless
Excellent Team! Jaya Kumari was excellent! Highly recommended.
Was having issues with Google, they helped me with my business account, and improved data on search engines
Birdseye has been a great tool to gain more reviews from our wonderful clients.
Very satisfied with a smooth Birdeye onboarding experience! Great service representatives and product
great service for increasing your online presence and simplifying reviews, messages, posting etc.
Fast and easy to work with.
I hired Dalon Construction to install a cement sidewalk from the end of my driveway to my cement bottom deck at the rear of my home. The cement sidewalk also included steps due to the sloping terrain. I spoke with the owner Ron Coleman about the details of this project. Ron listened intently to my questions and expectations pertaining to this project. Ron then provided me with a great quote. At the conclusion of this project I was very pleased with the results. Thank you for a job well done!
Kajal from Birdeye was extremely helpful. Thank you Kajal.
Fantastic company to work with, the support is unreal good! They treat you like a friend not a client and they care about the results. Shraiya was so helpful in getting us started and on the right track. I HIGHLY recommend Birdeye, if your thinking about it, just do it!
Ashish was great - very helpful and informative!