4.9
7935 reviews75 reviews have no rating
Loving both the platform and the customer service so far! Very excited!
New tools on Birdeye are great and easy to use, like 123.
Shraiya was very helpful and responsive throughout the onboarding process.
Great team always going above and beyond
Preet was very nice to work with.
Always a great experience with Birdeye. Our rankings with google keep moving higher as a result of our efforts with Birdeye. They have a great support team and we couldn't be happier!!
Extremely helpful with my small business. The staff are amazing and manage everything so you don’t have to. So excited to have implemented Birdeye in my business!
Excelente servicio y acompañamiento
Preet gave a very nice onboarding, well structured.
Great service! The support team is helpful in every way possible! 10/10 recommend
Akash Roy has been outstanding. He has been extremely professional and very easy to work with for the on boarding process. Thank you so much!
Birdeye is the Number 1 for your business success!
Lauren's Review Pros: How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. Cons: The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. Overall: I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can.
Is working great for my company for reviews
Ritika was amazing! Very patient & helpful, talked us through everything & onboarded the team seamlessly. Thank you!
Asmita Sharma did a great job onboarding!
Excellent customer service and onboarding.
I recently signed up for Birdeye to streamline our customer experience management, and I was genuinely impressed by how smooth and supportive the onboarding process was. From the moment I created my account, it was clear that Birdeye takes user onboarding seriously. The app interface is intuitive and user-friendly, guiding me step by step through the initial setup. I appreciated how clearly the dashboard was laid out, with helpful tooltips and prompts that explained each feature without overwhelming me. What really stood out was the personalized onboarding support. Within a day of signing up, a dedicated onboarding specialist reached out to schedule a walkthrough. They took the time to understand our business needs and helped us customize the platform accordingly—especially around review collection and automation, which were our top priorities. Training materials were also top-notch. The video tutorials and help center articles were easy to follow and answered most of my questions before I even needed to ask. And when I did have questions, Birdeye’s support team was incredibly responsive and knowledgeable. Overall, Birdeye made what could have been a complex setup feel simple and empowering. Highly recommend for any business looking to improve their customer engagement and reputation management
Great customer service . glad we found them they are helping our business alot
Great onboarding experience!!!
Great service and follow up! Couldn't believe how many 5 star reviews we got in a short period of time.