4.9
7819 reviews75 reviews have no rating
Very Knowledgeable and patient with the on-boarding. Shub was great to work with. I recommend them
Was an amazing onboarding experience! Very impressed!
Review Management Pros: Sending out automated review requests and utilizing AI to respond to reviews, the AI feature helps specifically with Negatives, also! Cons: The customization of multi-locations within one account could be better, one account with multiple locations are only sending the primary logo Overall: Great system for online review management, highly recommend utilizing the integrations and auto responses for a seamless online presence!
Sangi was a pleasure to work with—highly knowledgeable and approachable. She thoroughly explained how to use Birdeye and its features, and even followed up to ensure I fully understood. Thanks to her help, we doubled our reviews in just 20 days, a process that previously took us 10 years without Birdeye.
Great Product for small business owners Pros: -Ease of use -Negative review alerts -The support team has a great response time and is usually able to solve problems quickly Cons: We are not always notified when integrations break. So i will check on a client a realize nothing has been sent out for months. Overall: I use Birdeye through my job to help small business owners facilitate for reviews to help their businesses grow. It is an incredibly easy tool to have in your belt and facilitates great results.
Very easy to use Pros: It's very easy to use. It's also a very useful tool to promote interactions with clients and patients. Cons: The only bad thing about Birdeye is that is doesn't integrate with all CRM systems. I also wish more elements of the templates were customizeable. Overall: I feel like I have had a very good experience with Birdeye. It's been a very useful tool and I would recommend it to any business owners.
Amy helped me very great service today
Birdeye Is A Must! Pros: The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier! Cons: Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.
Birdeye is the key to consistent reviews Pros: Review requests are my favorite thing about Birdeye. Also being able to track the contact journey is always helpful for clients. Cons: Sometimes the auto responses do not fire to all reviews that I have auto responses set up for. I wish it was always consist ant. Overall: overall experience with Birdeye is great. I like getting notified when a review rolls in for my client. It is overall a great platform.
Preet and the Birdeye team made the onboarding process easy and was happy to help us achieve our goals with specific requests! Thank you for a great experience!
Asmita has been amazing throughout this entire process. I should have switched to Birdeye a long time ago. Thank you for all of your support with my agency!!
Loving both the platform and the customer service so far! Very excited!
New tools on Birdeye are great and easy to use, like 123.
Shraiya was very helpful and responsive throughout the onboarding process.
Great team always going above and beyond
Great company. Sanghita was easy to work with during the onboarding process. She walked me step-by-step and met with me frequently. All questions were answered and Birdeye is delivering as advertised. I highly recommend Birdeye.
Preet was very nice to work with.
Always a great experience with Birdeye. Our rankings with google keep moving higher as a result of our efforts with Birdeye. They have a great support team and we couldn't be happier!!
Extremely helpful with my small business. The staff are amazing and manage everything so you don’t have to. So excited to have implemented Birdeye in my business!
Excelente servicio y acompañamiento
Preet gave a very nice onboarding, well structured.
Great service! The support team is helpful in every way possible! 10/10 recommend