4.9
7769 reviews75 reviews have no rating
I really appreciated the quickness with which our issue was addressed, as well as the follow-up.
I love working with Customer support, Every question is always explained quickly and so detailed .
Great customer service!
Awesome company and the Support team is awesome and so detailed in helping you understand your program
We LOVE having Birdeye in our corner.
It's only been a week since we signed up for Birdeye and we already have seven reviews! That's been one our biggest marketing problems, our patients really like our team and office but we didn't have a good process in place to get them to write reviews. Thank you Andrew Johnson for signing us up and for making it so easy for us. - Trinity Family Dental team
The person I spoke to was very kind and was able to help me with my question quickly.
Andrew Johnson has been incredible to work with! I genuinely look forward to hearing from him when he reaches out. He always answers all of my questions in a timely manner, never hesitates to make things easier, and always makes sure to check-in on how we're doing. I chose to sign up for Birdeye because of Andrew. I knew that I could count on him to make sure that we were 100% satisfied, and I wish that more companies offered this same level of service.
The customer support representative assigned to me went above and beyond to help solve my problem. I was very thankful for the help that was provided.
Thank you so much for all your help setting up Birdeye, we look forward to working with you guys and the new software!
Steven helped resolve the issue in no time. Excellent.
I have spent countless hours and thousands of dollars with companies that could not deliver!. Within a few minutes on-boarding I had wrong information corrected, I am able to place reviews across to other platforms, the ease of this program will have employees competing with each other. I have high expectations that this program will deliver!
Quick, efficient, knew what I was asking for (sometimes I am not the best at communicating what I need!).
Good service
I appreciate the help they have given me. As a new start up business, I don't have the time to continue to do everything. They have helped streamline the review and posting process for me!
Seepij was very accommodating, helpful, and friendly. Great to work with!
it was good
It was overall very helpful! I appreciate that the rep stayed online for several hours to answer a lot of questions and help me understand BirdEye tools better. I feel more comfortable navigating BirdEye and also am glad to know that I can get my questions answered in a timely manner.
The best customer service is always at your fingertips! Thanks to Seepij for the quick assistance this morning & getting my frown turned upside down!!!
Great for my Business This has made the process of collecting reviews super easy for my office. Took a little time to get started because of some hang ups w my office software. Now that things are setup. I use the app almost daily! Please keep making updates to the platform! Your customers appreciate!
We're loving this service! Our review process has been streamlined and we're seeing improved results. Thank you!
Informative and Concise.
Thank you , Rachel, for your knowledge and efficiency! I had great experience!