Birdeye is a great one-stop shop for review management Use Cases and Deployment Scope - Our company uses Birdeye to respond to reviews, messages, comments left across multiple social media platforms. Pros - Allows review management in one platform -Automated review request -Easily track all messages, comments, and reviews in one place Cons - Sending out a release email when new things are deployed or changed in the system -When a fix is deployed for an issue it seems we end up with the same problem 1-2 weeks later -Sales team is very pushy Likelihood to Recommend - Birdeye is great for managing reviews all in one place. Return on Investment - Increased Google reviews from 2 stars to 3.4 stars in a few months -Made it much easier to request reviews from customers -Easily displays reviews on or social platforms Other Software Used - Powtoon, Canva, Mailchimp Support Rating - Support is usually quick but like I mentioned earlier, it seems that things tend to mess up/break again 1-2 weeks later. Usability - Overall works well for what we need

Birdeye catches the worm! Use Cases and Deployment Scope - We use Birdeye to help manage our online reputation and it has been a great tool for us! In the time since using Birdeye, we have increased our Google star rating, increased the number of overall reviews for our potential clients to read and made it easier all around to receive feedback from our clients. The integration with Salesforce has been integral in reducing the number of steps a person needs to request feedback and has made it easier to track. Highly recommend. We also recently started using the survey feature to gauge our newer clients and make sure they are receiving the service they expected. Pros - Integration with Salesforce -Ease of monitoring and replying -Useful reports Cons - Would like a better way of customizing multiple graphic options -Would like to configure the integration with Salesforce to pull different information Likelihood to Recommend - Birdeye has made it easier to address any concerns that our clients have by alerting us right away if there is a less than satisfactory review by sending a notification. We would like to be able to customize the integration with Salesforce a little more and pull different information Return on Investment - Great ROI - we have drastically increased our 5-star reviews -Time - takes so much less time to get feedback from clients Alternatives Considered - We also use Trustpilot but its downside is that it is just one review site. Birdeye allow our prospective clients to see reviews from many different websites. Other Software Used - Dropbox Support Rating - We have always had very good help with any issues or questions Usability - Simple to understand and easy to adminitrate

Excellent reputation management platform Use Cases and Deployment Scope - We use Birdeye as our reputation management platform. After identifying that we needed to expend more effort in obtaining reviews and managing responses, Birdeye was the best fit for our organization. Pros - Obtaining positive reviews -Management of responses -Data analytics Cons - N/A Likelihood to Recommend - Notifications of new reviews are very helpful, as is the ability to respond easily and quickly to reviews. Return on Investment - We've increased our Google rating significantly in the past 12 months. Alternatives Considered - We used a platform previous to Birdeye, however the UI was less desirable, and the customer service was poor. Other Software Used - Constant Contact, Genesys Cloud CX Support Rating - Customer service has been very good to date. Usability - Birdeye provides virtually everything we were looking for in a reputation management platform.

Comprehensive solution to manage reviews and maintain communications with clients Use Cases and Deployment Scope - Birdeye makes asking for reviews much more user-friendly and easier. Instead of creating your own process for getting reviews, you can automate review asking or at the very least have a system that helps make the manual asking for reviews not much more than a few clicks of the mouse. Also, it helps with customer communication from various social media platforms, and even the option, for an additional cost, to publish to several social media sites at once, reducing the amount of time posting to various websites and platforms. Pros - Social media posting on several sites at once -Automating review generation process -Improving search engine ranking Cons - Faster, less complicated onboard process -Glitchy interface at times -App could replicate web platform's features more often Likelihood to Recommend - Well suited to automate asking for reviews, and even responding to them to enhance online reputation. Less appropriate for SEO specifically - there are probably better applications specifically for SEO. Return on Investment - Positive - has reduced time dedicated to posting on social media -Positive - has streamlined process for asking for reviews -Negative - for very small businesses, investment can be a bit high, especially considering cost same for larger businesses at one location Other Software Used - monday.com, Acuity Scheduling, a Squarespace company Support Headcount Required Support Rating - Very responsive to requests for help. When I email my onboarding specialist, they respond in a timely manner and address the issue, usually working to either directly answer the question with the solution, or by forwarding it on to the appropriate person or department to help troubleshoot the issue and find a solution or resolution. Usability - The effort is there to deliver a great web platform and interface, as well as the app, but it can be glitchy. For example, sometimes it takes two clicks instead of one to load a page, or, on the app, I'm typing but can't see what I typed until I minimize my keyboard.

Great for a review platform Use Cases and Deployment Scope - We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place. Pros - Review generation -Follow up communication -Sharing on social media Cons - System failures from time to time -Better communication of our contacts being added -Picture changes when sharing reviews to social media platforms Likelihood to Recommend - Birdeye is best suited for companies who need assistance in the day to day help in obtaining reviews. Everyone can always ask/press a button, but to do it on a bill scale for every patient that comes through, on a weekly basis, that's where Birdeye comes in. It is less appropriate for those who maybe have 1-2 people to ask a week. Return on Investment - SEO has increased due to online rep increasing -Review count has come up significantly due to having a platform that helps -The system puts reviews and where they are coming from into perspective to try and obtain more in other ways Other Software Used - LinkedIn Jobs, Meta for Business, Google Business Profile Support Rating - The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also. Usability - It's very easy to use and maintain. If there is ever a question in where to find something or figure out the steps to do something, they are only an email or phone call away. I can easily show other members of my team how to use different functions as well. Plus, the patients and partners can use the links created easily to give us the review we need.

User friendly & a great marketing tool Use Cases and Deployment Scope - Our company uses Birdeye for automated messages to our customers as well as responses to customer feedback on Google and other social media platforms. We have found it to be a helpful tool in communicating with our customers via text and email, as not every customer wants to make a phone call to reach us regarding different things. Pros - Makes it easy to send review requests to customers -Provides a simple way of communicating with customers via text message Cons - NA Likelihood to Recommend - Birdeye is well suited for our company because we encourage our customers to reach out to us anytime of day or night if they need assistance. The platform offers many ways to customers to do so. Some examples are text, email, and it even offers video chat and some other advanced features. Return on Investment - NA Alternatives Considered - Podium - I do not have much to say on this matter, as Birdeye was our selected choice before any other options had been investigated very far. Birdeye offers fair rates and made the onboarding process pretty seamless. Support Rating - Skip. No support needed. Usability - Overall, Birdeye is a very user friendly platform. The only complaint I have is that the mobile app does not update as quickly as using the website. For example, company reviews do not seem to come across to the app in real time as they do on the webpage.

Birdeye - 10/10 service. Buy it today. Use Cases and Deployment Scope - We use Birdeye as a review management and online reputation management system. We utilize it across 6 dealership locations and it is a great platform to have all reviews funnel into one location for ease of responding to reviews. Pros - Customer Service -Review Management -Auto Respond Reviews Cons - Less sales calls with your monthly cadence call -Move to Quarterly calls VS monthly Likelihood to Recommend - Prior to Birdeye, we would have to manually watch our Google business profiles, now with Birdeye they are integrated into one system. We can assign feedback to specific team members to address the issues the customer may be facing with our business, or simply pass on the good accolades of a job well done. Return on Investment - It is on budget for our reputation management system -The Birdeye team is very helpful when needed Alternatives Considered - Podium - Birdeye customer service is ten fold better than Podium. Podium was a nightmare to use, and the customer service is terrible. Support Rating - Never have to wait long for customer support tickets to be addressed. Usability - The set up of custom templates could be easier, but once you understand it, it will be familiar enough to use.