Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7446 reviews73 reviews have no rating
![Capterra Logo](https://cdn2.birdeye.com/version2/components/testimonials/v2/capterra-logo.png)
- b
I had himanshu. He was very nice and patient with me.
- j
Easy fix
- j
I love the personal attention I have received from Gaurav, who has helped me set up custom email campaigns recently. He was very kind and helpful!
- m
Husain was very quick and thorough with resolving our issue. Thank you for the excellence.
- f
Wonderful services! Informative!
- s
Ketan was extremely helpful and was able to solve our current issue. We may need his help if we have failed connections in the future, and he was more than gracious in offering to help at any time.
- k
They handled my request very quick.
- b
very patient, very smart, thank you much.
- a
Brian Teodoro thank you so much
- j
Very helpful as usual
- j
Always professional, knowledgeable and helpful
- b
Emailed support, had a call very quickly. Issue was shown through a zoom meeting and issue was send to another support level and quickly resolved.
- l
Very efficient and the issue was resolved via remote access.
- f
Well spoken, polite and had the knowledge to help resolve my problem.
- j
Birdeye is awesome! So many features and our reviews are already climbing. The employees are extremely helpful and the onboarding process is very informative and thorough. Highly recommend!
- j
Wonderful service and the onboarding experience was extremely helpful - thank you Sunny!
- a
great product Use Cases and Deployment Scope - we use birdeye for customer reviews on our services that we porvide. this gives us great feedback to be able to better serve our customers. wether it is changing policies, are there areas we are missing in training, or how we can simply better serve our customers on a daily basis. the feedback is quick and easy to follow. Pros - keeps me updated on how we are doing providing services -ease of use for our customers to review our company Cons - i do not have any examples Likelihood to Recommend - If you are looking for feedback on your company, this platform provides your customers, consumers, and individuals to provide direct feedback on how you are doing. Even if it is a negative review it provides you a baseline of what you need to do to solve whatever issues are being discussed. Return on Investment - great insight on how we are servicing our customers Support Rating - i havent used support for this product Usability - very easy to use, reviews go directly to my email and i can follow up with out a problem to help solve any issues, or to simply say thanks for reviewing our services
- m
A Birdseye view for your Business Use Cases and Deployment Scope - We utilize Birdeye to monitor all customer relayed feedback. Birdeye allows us to receive direct feedback from our customers quickly and easily. Even customers who struggle with technology have an easy time giving us feedback on this platform. A lot of customers comment that they don't use google or yelp and cannot give us feedback on those sites. It would be great if new customers looking for a company could see some of our positive Birdeye reviews. The platform is great and we enjoy the analytics as more come our way. Pros - Quick and efficient feedback -Easy to use -Great pulse of how we are doing Cons - As mentioned, potentially having good internal Birdeyes shown to potential customers -Ways to categorize and organize reviews more on the mobile app Likelihood to Recommend - I do believe any service based industry that truly cares about their customers and their opinions would benefit greatly from Birdeye. We have tons of visibility into what we are doing well and what we are not. Return on Investment - As reviews increase we have continued to grow as a company -We benefit because we have slightly less reliance on paying for leads -Not sure how expensive it is so just benefits here Support Rating - It seems we get support quickly, and problems are resolved in an efficient manner. Very stable and reliable platform. Usability - New to using the mobile app but very pleased so far. It is a bit hard to organize and keep track of things on the phone app, but overall it is good. I love the emails with the weekly reviews.
- j
A must in the Service Industry! Pros - Scoring -Clarity -Reliable -Communication Cons - None Likelihood to Recommend - Birdseye allows me to get ahead of any customer issues in my service company branch. The platform gives our customers a voice to help us better tailor our services to their satisfaction before leaving us another review online. That fact that our new business prospects rely heavily on customer reviews is why I think this service is of great benefit. Not all customers are created equal and this platform helps us to cover all bases for ultimate satisfaction in a service industry. Birdseye is always helpful in this industry. Return on Investment - Increased customer satisfaction -Improved training my team for better service Support Rating - I have never had to contact support Usability - Ease of use and clarity
- e
Great onboarding experience and two weeks in, starting to see results. Easy process so far.
- w
Thanks for being awesome partners
- p
awesome!
- j
OJ is always efficient and helpful
- n
User friendly. Responding to reviews is easy and customer service is very helpful in answering questions. PROS Dashboard is user-friendly and replying to reviews directly or with templates is a breeze. CONS I wish it was compatible with our site software so review requests did not have to be uploaded by hand.
- p
We have had a great experience transferring our business to Birdeye. Everyone has been really helpful. Willing to bend over backwards for us. Highly recommend