Our reviews
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4.9
7448 reviews73 reviews have no rating
- v
Great working with BirdEye
- j
Thanks Jitender. I'm not the sharpest tool in the shed but everything was explained very well and in a calm and patient manner.
- a
Amazing technology. We switched over to Birdeye from another review software. After just a few short weeks we started noticing a drastic difference in the rate at which we received reviews. The software works! The customer service has been great as well. Friendly reps and very quick responses. Highly recommend!
- c
The on boarding training experience was very worthwhile and informative. Jitender really helped me get on board with the new platform.
- a
Excellent Service.
- s
Thanks for the help in improving my skills, Pragya.
- n
Thank you Pragya for the amazing onboard process you did with us, and i hope we will have another opportunity to work together in the near future.
- a
- a
Birdeye has all i need in one single place,. when it comes to customer service feedback , having a platform where you can easy access and resolved all , is a great asset
- a
birdeye as a important asset to customer feedback Pros: the support from their customer support team Cons: at the moment i have no negative feedback Overall: is my number one tool in marketing department and is almas easy
- s
Fantastic introductory process with friendly and helpful staff.
- r
Good onboarding with very good follow up by Asmita Sharma.
- d
Birdeye simply has the best customer support on the planet!
- v
Jitender Singh was very knowable and patient with me
- d
Birdeye onboarding has been professional and supportive. Thanks
- j
Birdeye and done. Use Cases and Deployment Scope - We use Birdeye to manage our online reputation and customer experience across multiple organizations. Birdeye improves our online image by increasing review quantity, quality, and the overall rating level. Birdeye also improves the customer experience by giving us the visibility and tools we need to swiftly address any customer concerns or issues. Pros - It is simple to use. The features are straight forward and do what they promise; improve and maintain your review rating and volume, while also managing the customer experience. -Reporting is a strength. Birdeye makes pulling relevant data and visuals for my executive team a snap. They can easily see what they are paying for. -Client support is top notch. One day or one year later, their support team is always communicating to ensure you have the best experience. It saves me time and improves performance. -Birdeye is always innovating. I am amazed at the amount of useful products and features that Birdeye continues to add. There are a few features that are not very useful, but we benefit from the majority of the features. -Scalable. There are currently no caps on the amount of users that can be added at no additional cost to the organization and you can add a single location to thousands. Cons - The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input. -Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature. -Birdeye could have more built-in features to create digital content from the reviews. -Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO. Likelihood to Recommend - If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites. Return on Investment - Review volume improved from 10-11 reviews per month to over 100 reviews per month. In 18 months, we doubled our review count with Birdeye when compared to the previous 10 years of online reviews. -Review ratings on Google improved from 1.9 stars in the first five months of 2019 to 4.8 stars by the end of 2019 and continue to be stable through 2020 despite a global pandemic. Alternatives Considered - Grade.us and Trustpilot - Birdeye includes more features and best in class support. Other Software Used - LivePerson LiveEngage, ApexChat, Hootsuite, Wrike, Agorapulse, Paycom, Bitly Usability - One of the main reasons I continue to do business with Birdeye is because of ease of use and it works. Support Rating - Before we even purchased Birdeye their team was incredible to work with. Their implementation team was fantastic and they continue to provide a high level of support throughout the entire relationship.
- j
Sanyam at Birdeye was great from the word go with setting my business page up with the Birdeye software. I look forward to the positive results this software will bring to my business. Sanyam was very flexible to work with and was great on teaching me about how the platform works. Thanks James Walker
- m
- d
Great stuff! Brilliant platform and Jitender was very helpful and patient helping us to get setup! :)
- a
Great company to work with
- m
birdeye Pros: easy to use friendly staff and so fun to use Cons: nothing all great thank you so much for all Overall: great
- k
Birdeye takes the work out of asking for reviews Pros: We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use. One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient. I can also "add a tag" with the name of the doctor that referred our patient to our practice. If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words. On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out. Cons: Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews. Overall: Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns.
- d
Fantastic service and a great onboarding experience!
- d
Birdeye review 5 stars Pros: ease of use and integration with dental software. Customer service excellent! Cons: Would like to see a QR code for review request for patients Overall: Excellent! A much needed software service that offers many options catered to any business.
- k
I really like that we do steps and not all at once for the onboarding. They were kind and patient