Birkin Lodge Care & Nursing Home - Country Court

4.6

Assisted Living Facilities
Tunbridge Wells

About this business

Wellness Assisted Living Facilities

Location details

Camden Park, Hawkenbury, Tunbridge Wells, TN2 5AE, United Kingdom

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4.681 reviews

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M W

8 years ago

When I visit my friend staff are always on hand and seem caring. I visited on the 31st August as it was my friend's 93rd Birthday. The lounge was decorated with birthday banners and balloons, they gave him a card, present and arranged a small tea with us, visitors. They also made a birthday cake all so very caring of the staff. My husband and I were very impressed.

Janice G

9 years ago

The home is very clean and the food is satisfactory. I don't think the care staff are very nice at times when asked about anything they keep the person waiting a long time. I know it can't always be helped as I worked for twenty years in a care home then I retired.

W J B

9 years ago

Very good.

Val M

9 years ago

Aged 91 aunty was finding it difficult to cope and left the house she had been living in since 1950 and moved to sheltered housing, this lasted 6 months with different illnesses, complete deafness, lack of movement, was very reluctantly encouraged to move to a care home. We had no knowledge of Birkin Lodge apart from the fact that it had single rooms. At first, she was terribly nervous but she met staff who were very helpful. As well as settling her in they were brilliant at answering phone calls to set family members minds ... read more

J C

9 years ago

As a family, we have been very pleased with how the staff at Birkin Lodge have cared for our elderly father. There always seems to be staff available to help out, even if a short wait is sometimes involved. Father's needs are constantly assessed and updated to meet his declining health. Also very good support from the local hospice who work closely with the home.

R W

9 years ago

The staff are very friendly and make you welcome and ask if you like a cup of tea. Very clean and tidy. I would recommend people to live here when I get old. I would love to come and stay here. Very friendly people and staff.

P S

9 years ago

I think the staff at the home do their best to make the residents lives as enjoyable as possible given the ongoing health problems they may have. Birkin Lodge Care Home has had difficulty in retaining a manager over the last year or so but the present incumbent seems to have settled in well. I think as is probably the case with a lot of care homes that you could do with more staff especially at weekends.

Business response:

Thank you very much for the feedback, we welcome all comments that will help to improve our care services. Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular, activities based upon individuals preferences and individual goals. Beverley has many short and long-term plans on where the servic... read more

D J B

9 years ago

You have too many people coming and going in charge. Not good for the residents.

Business response:

Thank you very much for the feedback, we feel it is really important to hear the good comments and equally the not as good. Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular activities based upon individuals preferences and individual goals. The new Manager is committed to working with al... read more