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Camden Park, Hawkenbury, Tunbridge Wells, TN2 5AE, United Kingdom
Get directionsCannot praise the ladies and gents at Birkin Lodge highly enough. They have been nothing more than accommodating during the whole covid-19 pandemic. Nothing is too much trouble and they deserve the highest recognition. A special mention goes to one lady in particular who has been outstanding. She has ensured we are able to contact our relatives via video calls, she has been a fantastic contact for any questions we've had. She is a real asset to your establishment. As are all of the other members of your team. Thank you so mu... read more
Thank you to all of the staff in Birkin Lodge, especially in these hard times. Good communication with my father is provided. Reassurance for me that he is being cared for in the best possible way; thank you.
My father moved to Birkin Lodge just over a year ago and I have been generally very impressed with the care and services they provide. There are always staff around to ask any questions and dad’s room is kept clean and I believe he is well cared for. My dad doesn’t want to take part in any activities offered by the home, but the wonderful activities coordinator continues to encourage him to take part in the huge variety of activities she runs which is fantastic. My dad enjoys the food, and the facilities guy is great at help... read more
Very friendly.
Business response:
Many thanks for your positive review, it's great to hear that you found our team to be friendly. If there's anything you'd like to discuss further, feel free to pop in and see the Home Manager for a chat anytime.
Birkin Lodge is, overall, a very good care home for its residents. The carers are genuinely supportive of the residents and make sure their needs are met. Food and drink are of high quality. The tea round staff are friendly and efficient.
My Dad has been a resident here since May 2018. Since day one he has been made to feel totally at home. The staff are very caring and Dad has built up some good relationships with most of the staff. If we have had any issues with any aspect of his care, they have been dealt with very quickly, usually by the deputy manager.
Business response:
Thank you for taking the time to leave us a review. The team are very caring and this helps residents to really feel at home.
Friendly staff. Well kept building and gardens. My friend is very settled now and her needs are well catered for.
Friendly staff, great activities. The activities co-ordinator is an asset to the team.
Every time I visit the home, always met with warm hellos and a friendly atmosphere. The staff are always friendly in a professional way. The home is always clean and tidy, checked mother's room and found it is very clean. The home has always had a friendly and caring atmosphere, have not had any cause to raise any issues.
Business response:
Thank you so much for your kind feedback, We will be sure to share this with the team.
Birkin Lodge Care & Nursing Home - Country Court has a 4.6 star rating with 81 reviews.
Birkin Lodge Care & Nursing Home - Country Court is open now. It is open 24/7.