Birkin Lodge Care & Nursing Home - Country Court's cover image

This profile has been claimed by the business owner or representative.

Birkin Lodge Care & Nursing Home - Country Court

4.6

About this business

Location details

Camden Park, Hawkenbury, Tunbridge Wells, TN2 5AE, United Kingdom

Get directions
4.681 reviews
Select a rating
Helen K's profile image
Helen K 
3 years ago

Excellent care home. Home from home for residents. Always something going on for residents to be involved with. Friendly and efficient, competent staff. The food is always very good. Management and nursing staff are always available for any concerns. 

Business response:

Thank you for taking the time to leave a review for Birkin Lodge Care & Nursing Home. It is our pleasure to care for your loved one and we are delighted that you find it an excellent care home. 

Carrie T's profile image
Carrie T 
3 years ago

This home is amazing for giving each and everyone of the residents a personal touch. My grandad was terrified to go into a home, but when he went here he was delighted. They treated him so well and went above and beyond what they needed to. A home where you can genuinely expect the best care for your loved one. 

Paul S's profile image
Paul S 
3 years ago

My mother was stuck in the hospital after breaking her hip and then having two heart attacks while recuperating from the ensuing hip operation. She told me more than once, whilst there, that she was too tired to fight on and just wanted to give up. Since being placed in Birkin Lodge, however, she has literally gained a new lease on life. She is the happiest I've seen her for some time and goes to great lengths to tell me (and anyone who will listen) how wonderful the staff are, how friendly they are towards her and how I cou... read more

Business response:

Thank you for your wonderful review of Birkin Lodge. It is our pleasure to care for your mother and we are delighted at the progress she has made with us, she is truly one of the family here now. 

Stephen T's profile image
Stephen T 
3 years ago

Since my mother became a resident at Birkin Lodge in 2021 she has received excellent care from all the team at the home. She enjoys the activities and the company of fellow residents in addition to all the staff. My mother often comments on the kindness of all the team and she enjoys the food at Birkin Lodge immensely. 

Business response:

Thank you for taking the time to write a review for Birkin Lodge, we appreciate all your comments and feedback. It is lovely to hear that your mother enjoys the activities and the company of other residents and the staff. It's lovely to hear that your mother is happy with the care from our wonderful team. Kind regards. 

A S's profile image
A S 
3 years ago

The care from all the staff at the home is very good. Mum seems happy and has made friends. Mum joins in with the activities. Food is very good. We did have an incident with rough handling by an agency carer, but when reported to the manager, it was dealt with very well. It is good that I can visit anytime, which makes you feel that there is nothing to hide! Nice, friendly home and I like to join the activities too! 

M C's profile image
M C 
3 years ago

The home is absolutely fantastic and I am enjoying my stay here. I enjoy the activities on offer and I always feel valued and made to feel special on my Birthday I was treated like a Queen. 

C G's profile image
C G 
4 years ago

I am very happy with the way my friend is treated here at Birkin Lodge. She is always impressed with one lady and the activities on offer. I saw her go from a shell of a person back into her fun and loving self. The home is clean and always smells nice. Staff make you feel welcome, and nothing is too much trouble. I can not comment on the price, as I do not know costing. 

Business response:

Thank you for taking the time to leave a review for Birkin Lodge Care Home; we appreciate all comments and feedback. It is our pleasure to care for your friend as part of our Birkin Lodge family and wonderful to see her flourishing in our home. We look forward to seeing you on your next visit. 

Colin C's profile image
Colin C 
4 years ago

I feel I should post an 'end of term' review of Birkin Lodge. My stepfather has been in their care for over three years and his life ended peacefully with staff at his bedside after a sudden deterioration yesterday. I live a three-hour drive away and the communication of his sudden end was sensitive and clear. I know that I would have been told if travelling to be with him had been worthwhile, as they knew that I saw him two days before he died for a good length of time when he was unconscious but still strong. I have been s... read more

San S's profile image
San S 
5 years ago

The stress, worry and guilt at having to place my mother in a care home has been allayed by the knowledge that at Birkin Lodge she is being very well looked after. Everyone is lovely and friendly and communication is excellent. Thank you to all for looking after her so wonderfully. 

Frequently asked questions about Birkin Lodge Care & Nursing Home - Country Court

How is Birkin Lodge Care & Nursing Home - Country Court rated?

Birkin Lodge Care & Nursing Home - Country Court has a 4.6 star rating with 81 reviews. 

When is Birkin Lodge Care & Nursing Home - Country Court open?

Birkin Lodge Care & Nursing Home - Country Court is open now. It is open 24/7.