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Birkin Lodge Care & Nursing Home - Country Court

4.7

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Location details

Camden Park, Hawkenbury, Tunbridge Wells, TN2 5AE, United Kingdom

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4.773 reviews
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A S's profile image
A S 
2 years ago

The care from all the staff at the home is very good. Mum seems happy and has made friends. Mum joins in with the activities. Food is very good. We did have an incident with rough handling by an agency carer, but when reported to the manager, it was dealt with very well. It is good that I can visit anytime, which makes you feel that there is nothing to hide! Nice, friendly home and I like to join the activities too! 

M C's profile image
M C 
3 years ago

The home is absolutely fantastic and I am enjoying my stay here. I enjoy the activities on offer and I always feel valued and made to feel special on my Birthday I was treated like a Queen. 

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C G 
3 years ago

I am very happy with the way my friend is treated here at Birkin Lodge. She is always impressed with one lady and the activities on offer. I saw her go from a shell of a person back into her fun and loving self. The home is clean and always smells nice. Staff make you feel welcome, and nothing is too much trouble. I can not comment on the price, as I do not know costing. 

Business response:

Thank you for taking the time to leave a review for Birkin Lodge Care Home; we appreciate all comments and feedback. It is our pleasure to care for your friend as part of our Birkin Lodge family and wonderful to see her flourishing in our home. We look forward to seeing you on your next visit. 

Colin C's profile image
Colin C 
3 years ago

I feel I should post an 'end of term' review of Birkin Lodge. My stepfather has been in their care for over three years and his life ended peacefully with staff at his bedside after a sudden deterioration yesterday. I live a three-hour drive away and the communication of his sudden end was sensitive and clear. I know that I would have been told if travelling to be with him had been worthwhile, as they knew that I saw him two days before he died for a good length of time when he was unconscious but still strong. I have been s... read more

San S's profile image
San S 
4 years ago

The stress, worry and guilt at having to place my mother in a care home has been allayed by the knowledge that at Birkin Lodge she is being very well looked after. Everyone is lovely and friendly and communication is excellent. Thank you to all for looking after her so wonderfully. 

Lizzie S's profile image
Lizzie S 
4 years ago

Birkin Lodge has many great attributes, however, I feel the staff are what makes this an excellent home. The very first time I visited I was warmly welcomed by every member of staff and this has continued for the 19 months that Mum has been a resident. There are too many people to mention, with examples of excellence at all levels. It was the most heart wrenching decision to place Mum in care but I truly believe I couldn't have chosen anywhere better locally. 

Martine W's profile image
Martine W 
4 years ago

As a family, we couldn’t be more pleased with the care that Mum has received since being at Birkin Lodge. Her care and wellbeing are an obvious priority to the staff, she suffers from Parkinson’s and can sometimes be quite challenging, but the staff always have time and patience for her. She likes the food and when encouraged to join in the social activities arranged, really enjoys being with others. She has settled down well at the Lodge, and we are enjoying the peace of mind that comes when we know that she is absolutely i... read more

Kate O's profile image
Kate O 
4 years ago

Mum moved to Birkin Lodge last year during the pandemic so I was unable to view the home personally. However, the staff I spoke to gave me confidence that she would be fine and how right they were. She has settled in well and loves the daily entertainment which is stimulating and engaging. I love seeing the Facebook updates so even when we were unable to visit, we could see she was happy and well cared for. The staff nursed Mum through Covid and held her hand through a family bereavement. We could not have asked for more. No... read more

Lesley B's profile image
Lesley B 
4 years ago

My dad has had several stays for respite at Birkin Lodge. It provides a welcome rest for Mum, whilst we are happy that he is being well cared for. Whenever I take him there, it is always familiar faces, which is so nice, as they remember him and vice versa. I’ve been very happy with the care he has received and will continue to use Birkin Lodge whenever we need to. 

Business response:

Thank you, Lesley, for letting us know how we are doing at Birkin Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. 

Frequently asked questions about Birkin Lodge Care & Nursing Home - Country Court

How is Birkin Lodge Care & Nursing Home - Country Court rated?

Birkin Lodge Care & Nursing Home - Country Court has a 4.7 star rating with 73 reviews. 

When is Birkin Lodge Care & Nursing Home - Country Court open?

Birkin Lodge Care & Nursing Home - Country Court is open now. It is open 24/7.