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16526 Soledad Canyon Rd, Santa Clarita, CA, 91387, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
The food I ordered fried fish and got fried batter no flavor. My sides were cold. Not a good experience.
Business response:
Lyrica G. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
If I could give a ZERO I would. Because it was graduation day, they were very busy which is understandable. We had a party of 13. First we were told 30-35 minute wait. After waiting 45 minutes, they told us they couldn't seat a party of our size. However they had no problem seating other large parties that entered the restaurant long after us. The day before they told us they don't take reservations but also said if you call one hour before your arrival we will accommodate your party. They did neither. Saw a smaller party ... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Zero stars if I could. Have never been to a black bear diner and never will ever again after this experience. Host sat us down within a prompt time because there was only 5 groups of people in the whole place. Although she didn't say anything and looked high. Waitress took 15min to get to us. We placed our order and she didn't even ask how I wanted my eggs or potato's. No big deal I'm not a picky person like that but still ! 35 min later we finally got our food and started eating. Manager only went around to... read more
Business response:
Kei , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We waited over an hour for our food. When the food finally arrived, 3 of our 5 orders were wrong or had to be sent back. My husband's eggs were raw, the biscuits were raw (doughy), my egg whites smelled like fish, and my sons pancakes weren't correct. When my husband asked for new eggs, they didn't take his plate and left the raw eggs to soak in his chicken fried steak, just brought him new eggs, that still weren't cooked correctly. Our waitress never came by to refill our drinks, we had to flag her down. We spent well over ... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
My Husband and I gave this restaurant 2 tries. The first time the sausage plate he ordered had zero sausage in it. When we asked the server she was told by the cook that "it was pre measured with the appropriate portion." If by that they meant, none then they were correct. This second time I decided to order a blue cheese burger with fries. I was sooooooooooo disappointed. The burger was bland and the fries were stale. It tasted as if they hadn't even added salt to the burger. The fries were DRY! Every time the waitress cam... read more
Very bad service. When the host sat us down they sat us at a small table and we had our baby with us. All the employees kept looking at us because we were blocking their way. The shift leader Marci was very rude and said we were in the way and didn't make accommodations for us. I asked the host if he can sit us at a better table and he did.Once we got our table It took the server forever to get our drink order, and when he brought the drinks he forgot straws when we asked for 4. After we ordered we waited over an hour for a ... read more
This should not even be a one star. Service nice at begging got drinks. No food for over an hour wait. Tables tuned over in our section, i spoke to the manager and finally found our server. Food came it has not what we ordered, how we ordered it and completely cold. We got up and left! Waste of time!! We live 2 minutes from there! Unlikely we will go there again. So disappointed.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
My husband an I went for dinner about a week after they opened. Food and service was pretty good so we went back for dinner on Sunday May 18th. The restaurant was about 2/3's empty. We were seated in the back room. The air conditioner was too cold [other reviews here said the same thing]. My husband ordered a Denver Omelet. I ordered a 2 egg California Omelet, it's made with Jack cheese, avocado and mushroom. I asked to replace the mushrooms with tomato. The server wrote it down. It also had hash brown potatoes. The server ... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Went today and I'll never go back. I ordered 1 scrambled egg, 2 pieces of bacon "crispy-well done, wheat toast and cup of fruit. My husband got a scramble of some sort. His came piping hot, his toast was barely toasted though. My bacon came half raw and when she set my plate down said oh, is it done enough. No! Ok I'll get you a new order. While waiting, ate my cold eggs and cold toast. One lonely grape amongst the cantaloupe and it was broken and shriveled. The waitress came over and asked if we'd like our check and my husb... read more
Business response:
Donna , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Black Bear Diner Canyon Country has a 3.9 star rating with 211 reviews.
Black Bear Diner Canyon Country is closed now. It will open at 6:00 a.m.