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16526 Soledad Canyon Rd, Santa Clarita, CA, 91387, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 9:00 p.m. | |
Tue | 6:00 a.m. to 9:00 p.m. | |
Wed | 6:00 a.m. to 9:00 p.m. | |
Thu | 6:00 a.m. to 9:00 p.m. | |
Fri | 6:00 a.m. to 10:00 p.m. | |
Sat | 6:00 a.m. to 10:00 p.m. | |
Sun | 6:00 a.m. to 9:00 p.m. |
I found the food fresh and I was surprised given the first day of opening. The staff was so eager to please and very friendly. Music choice was quite nice. Up tempo. We will be back.
Went this morning on opening day and couldn't have had a better experience. Food was delicious and our server Chandra was the best! Nice to see customer service upheld to such great standards. Will definitely be going back!!!
Business response:
Thank you for your review! We're thrilled to hear you had a great experience at Black Bear Diner Canyon Country.
The food and the service was absolutely ridiculous for a $19.99 It's supposed to be all the fish you could eat and that fish was dry and overcooked and oily at first I was like OK I'll give it a try, but then the coleslaw had no flavor and to put half of my tartar sauce into my coleslaw. Shame on you. Shame on you and charging $4.79 for non-refillable lemonade. I know you guys business is slow but come never will I return
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I went to eat there and their prime rib breakfast was extremely overpriced, and it wasn't very good food this time, compared to the last time that I went and had it. Also, they advertised that they had lowered their prices, but I haven't seen any lower prices. That is false advertising, in my opinion. I will not be foung there anymore. I'm very disappointed.
Business response:
Thank you for providing your feedback and letting us know about this issue, H. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I went to breakfast with my wife, it was her birthday, we had a very bad experience, we arrived at 9:20 am, we ordered omelets and 40 minutes passed and they didn't serve us breakfast, we left the restaurant very angry and sad about the bad service offered by BLACK BEAR DINER.
Business response:
Pedro M. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Don't waste your time or Gas. it's no better than the Valencia Location. Went there last night. only difference is it's cleaner and newer. The food isn't any better. The A/C does work, not like Valencia. We ordered two Turkey Club Sandwichs. My We waited almost 30 minutes for two sandwiches. Really? The place only had 6 people in it. Plenty of staff walking around talking. My wife ordered a cup of chili as an add on for extra money. The sandwiches finally came, but no chili. We informed the Girl who bought the food.... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We've been to several BB diners. They all seem to be either really good or very bad. This new BB Diner is BAD! We went for breakfast. I ordered biscuits and gravy with bacon-crisp. Our waitress wrote that down. My husband ordered a scramble with sausage patties. Well...my bacon was so under cooked that the fat was still white in places. I sent it back and quickly got tasty crispy bacon. My husband's so-called "scramble" was 2 fried eggs with the yolk broke. No scrambled egg in sight. His sausage was covered in gravy and af... read more
Business response:
Heidi , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The appeal with this location is that it is another option for the communities on this end of town to have a sit down place to eat. But unfortunately this business has some work to do in the way of food quality. It's unfortunate that the chicken in both dishes we ordered tasted as though it was hours old and everything was extremely salty. The iced tea we ordered was fresh and tasty. The ambiance in the restaurant was nice and everything was clean. But they did have the AC pumping a little high so you might need a sweater.... read more
Food was cold and order was incorrect. Not even my kid ate his food. There was also only 1 other party there when we arrived, first thing in the morning about an hour after they opened, so I'm not sure why the food was cold. Service was okay, which is why I gave them 2 stars.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Black Bear Diner Canyon Country has a 3.8 star rating with 184 reviews.
Black Bear Diner Canyon Country is open now. It will close at 9:00 p.m.