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Black Bear Diner Canyon Country
- Restaurants
- Santa Clarita, CA
About this business
Location details
16526 Soledad Canyon Rd, Santa Clarita, CA, 91387, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Tuvimos una mala experiencia en el nuevo Black Bear Diner. Esperamos más de 15 minutos para que alguien nos atendiera, y nuestra mesera, Marci, pasó varias veces sin siquiera mirarnos. Otros empleados, al ver la situación, fueron mucho más atentos y hasta nos ofrecieron café. Marci claramente no debería estar trabajando con atención al cliente. Muy decepcionante.
Business response:
It's unfortunate to hear about your experience at Black Bear Diner. We appreciate you sharing your concerns.
Haven been to a Black Bear restaurant before and tried the hamburger was very disappointed on the food At that location .one opened up around the corner where I live and my husband has never eaten at a Black Bear restaurant. So we went so he try it. He had the ham and eggs breakfast. Eggs were suppose to be over easy well there weren't . Hash browns were burned . Ham was dry. i ordered the meat loaf well it wasn't home made quality. Probably frozen food an then warmed up, mash potatoes were very salty , and green beans with ... read more
Business response:
We are sorry to hear about your recent experience at our Black Bear Diner. Please accept our apologies for the issues you encountered. Your feedback is valuable to us, and we will address these concerns internally. Thank you for bringing this to our attention.
Took my daughter and wife on Mother's Day. The lady Marcie at the front is so rude. The way she talks to people is not okay. We waited for over two hours for our order to be wrong. This place has potential, they need to get their customer service together though.
Came in the morning. Took forever find our waiter. Could barley understand him. I'm sure Oscar is a nice guy but not good waiter. Food was cold. Won't be back
Wow - where do I start, how about the hostess quoting everyone 10 minutes when they walk in the door even though the restaurant was full and lobby/outside area was full of people waiting (should have known that was not accurate but wanted to believe her). 30 minutes later they seat 5 grown adults on a table for 4 (but okay we will get close). Next the table top is broken and wobbles like an 8.2 earthquake anytime anyone moves (at a restaurant that just opened??). Sit at the table for 20 minutes and no one says a word to us.... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Canyon Country
How is Black Bear Diner Canyon Country rated?
Black Bear Diner Canyon Country has a 3.8 star rating with 184 reviews.
When is Black Bear Diner Canyon Country open?
Black Bear Diner Canyon Country is open now. It will close at 9:00 p.m.