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Black Bear Diner Canyon Country
- Restaurants
- Santa Clarita, CA
About this business
Location details
16526 Soledad Canyon Rd, Santa Clarita, CA, 91387, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Food was cold and order was incorrect. Not even my kid ate his food. There was also only 1 other party there when we arrived, first thing in the morning about an hour after they opened, so I'm not sure why the food was cold. Service was okay, which is why I gave them 2 stars.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This was my second time at Black Bear Diner. The first was in Valencia, and it was for dinner. I was not happy with the meal or the very slow service, so I thought I would try Breakfast at the new location in Canyon Country, with my husband. Our waitress was not having a good day. We both thought that our meals were flavorless. His oatmeal was watery. My country potatoes were not seasoned, and had no flavor. We waited awhile for the check, and ended up finally asking for it. I hope your business does well, but we wil... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Lynda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I was excited to have a new breakfast spot in Santa Clarita but it did not meet my expectations. Bad customer service, the food was not up to par, and they did not make it right.
Business response:
Pedro M. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Service as terrible as can be . We were excited to have a new sit down restaurant in our neighborhood . But to our surprise the order was all wrong when brought to our table . The manager Gladys was super unpleasant did not show compassion and did nothing to fix the mistakes, to be honest I think she didn't understand our concerns her English was horrible . I will not recommend this restaurant to any of my friends POOR SERVICE !
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This restaurant needs some serious help to train people. First the hostess was alone seating guest, answering the phone and taking to-go orders. This should not fall on just one person there needs to be at least two people. Once we sat down it only got worse. The person that sat us down and about 10 other people down should've just been our server since ours disappeared. Marcela just came to take our food order and we never saw her again. Caprice was doing everyone's job it looked like while also taking care of her tables. B... read more
Business response:
Rosalie , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
WORST SERVICE EVER. Ate there today. Arrived at 2:35 and ordered at 2:41 (knew exact time cause I texted my spouse if he wanted any food to go). Ordered waffles w bacon and my daughter ordered mac n cheese and French fries. Order was served at 3:45!!! It is a Monday afternoon - there were only 4 other tables occupied and 1 person sitting by the counter. Had to call our server 2x to inquire what's taking so long. They claim order was delayed because there was a bigger party on the other side of the restaurant but I counted th... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Disappointing Experience - Won't Be Returning Unfortunately, my visit to Black Bear Diner was a huge letdown. The service was incredibly poor--slow, inattentive, and unwelcoming. I tried to stay optimistic, but the food somehow managed to be even worse. Everything from start to finish felt careless and poorly managed. Based on my experience, I honestly don't know how this location will survive if things continue this way. I won't be returning.
Business response:
Thank you for providing your feedback and letting us know about this issue, Heidi. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The food I ordered fried fish and got fried batter no flavor. My sides were cold. Not a good experience.
Business response:
Lyrica G. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
If I could give a ZERO I would. Because it was graduation day, they were very busy which is understandable. We had a party of 13. First we were told 30-35 minute wait. After waiting 45 minutes, they told us they couldn't seat a party of our size. However they had no problem seating other large parties that entered the restaurant long after us. The day before they told us they don't take reservations but also said if you call one hour before your arrival we will accommodate your party. They did neither. Saw a smaller party ... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Canyon Country
How is Black Bear Diner Canyon Country rated?
Black Bear Diner Canyon Country has a 3.8 star rating with 187 reviews.
When is Black Bear Diner Canyon Country open?
Black Bear Diner Canyon Country is open now. It will close at 9:00 p.m.