This profile has been claimed by the business owner or representative.
Black Bear Diner Canyon Country
- Restaurants
- Santa Clarita, CA
About this business
Location details
16526 Soledad Canyon Rd, Santa Clarita, CA, 91387, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Went this morning on opening day and couldn't have had a better experience. Food was delicious and our server Chandra was the best! Nice to see customer service upheld to such great standards. Will definitely be going back!!!
Business response:
Thank you for your review! We're thrilled to hear you had a great experience at Black Bear Diner Canyon Country.
Greeted. Coffee, water......15 minutes later. Order.....7 minutes later. Food served.......21 minutes later, It was not busy. However, there was only one waiter, cook and busboy. Regulars came in and were seated and constant coffee poured and checking to see if they wanted anything else. We asked for salsa and it arrived about 10 minutes after asking. Our final time here for sure. WayStation next time. So disappointed at this location.
Business response:
Mike B., Thank you for providing your feedback and letting us know about this your experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I would like to address this personally. Please email me directly at CanyonCountry@Norcalblackbear.com so I can follow up with you and try to make it right.
The service was poor the waitress seemed like she was being put out did not receive my order complete and took forever to make it happen. The person I was with had a wad of hair in his onion ring just gross not exceptable!!
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This has nothing to do with the food nor service... I had been coming here almost all my pregnancy & live literally just up the street. Excited for the future to have a meal with my partner & my baby. Seeing the family of bears in the front & the baby clothing in the entrance.. you would think it would be a family restaurant. Finally my baby is here & u guys don't have a changing station in the restroom??! I was really disappointed having to go to my car & change my babies diaper. Just some advice please get one!
Business response:
Thank you for providing your feedback and letting us know about this issue, Amanda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The service was very good. Our Server was attentive, professional, and friendly. She checked up on us regularly. The food was mediocre at best. We had breakfast. I had a ham & Cheese omelette. The omelette was ok. Not bad, but not great. But the hash browns were dry and tasteless. The restaurant was clean and comfortable.
Business response:
Thor , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The food and the service was absolutely ridiculous for a $19.99 It's supposed to be all the fish you could eat and that fish was dry and overcooked and oily at first I was like OK I'll give it a try, but then the coleslaw had no flavor and to put half of my tartar sauce into my coleslaw. Shame on you. Shame on you and charging $4.79 for non-refillable lemonade. I know you guys business is slow but come never will I return
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I went to eat there and their prime rib breakfast was extremely overpriced, and it wasn't very good food this time, compared to the last time that I went and had it. Also, they advertised that they had lowered their prices, but I haven't seen any lower prices. That is false advertising, in my opinion. I will not be foung there anymore. I'm very disappointed.
Business response:
Thank you for providing your feedback and letting us know about this issue, H. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I went to breakfast with my wife, it was her birthday, we had a very bad experience, we arrived at 9:20 am, we ordered omelets and 40 minutes passed and they didn't serve us breakfast, we left the restaurant very angry and sad about the bad service offered by BLACK BEAR DINER.
Business response:
Pedro M. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Don't waste your time or Gas. it's no better than the Valencia Location. Went there last night. only difference is it's cleaner and newer. The food isn't any better. The A/C does work, not like Valencia. We ordered two Turkey Club Sandwichs. My We waited almost 30 minutes for two sandwiches. Really? The place only had 6 people in it. Plenty of staff walking around talking. My wife ordered a cup of chili as an add on for extra money. The sandwiches finally came, but no chili. We informed the Girl who bought the food.... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Canyon Country
How is Black Bear Diner Canyon Country rated?
Black Bear Diner Canyon Country has a 3.9 star rating with 211 reviews.
When is Black Bear Diner Canyon Country open?
Black Bear Diner Canyon Country is closed now. It will open at 6:00 a.m.