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Black Bear Diner Canyon Country

3.8

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Location details

16526 Soledad Canyon Rd, Santa Clarita, CA, 91387, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 9:00 p.m.
Tue6:00 a.m. to 9:00 p.m.
Wed6:00 a.m. to 9:00 p.m.
Thu6:00 a.m. to 9:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 9:00 p.m.
3.8184 reviews
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A R.'s profile image
A R. 
rating
3 months ago

We waited over an hour for our food. When the food finally arrived, 3 of our 5 orders were wrong or had to be sent back. My husband's eggs were raw, the biscuits were raw (doughy), my egg whites smelled like fish, and my sons pancakes weren't correct. When my husband asked for new eggs, they didn't take his plate and left the raw eggs to soak in his chicken fried steak, just brought him new eggs, that still weren't cooked correctly. Our waitress never came by to refill our drinks, we had to flag her down. We spent well over ... read more

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Sabrina A.'s profile image
Sabrina A. 
rating
4 months ago

My Husband and I gave this restaurant 2 tries. The first time the sausage plate he ordered had zero sausage in it. When we asked the server she was told by the cook that "it was pre measured with the appropriate portion." If by that they meant, none then they were correct. This second time I decided to order a blue cheese burger with fries. I was sooooooooooo disappointed. The burger was bland and the fries were stale. It tasted as if they hadn't even added salt to the burger. The fries were DRY! Every time the waitress cam... read more

Catherine R.'s profile image
Catherine R. 
rating
4 months ago

Very bad service. When the host sat us down they sat us at a small table and we had our baby with us. All the employees kept looking at us because we were blocking their way. The shift leader Marci was very rude and said we were in the way and didn't make accommodations for us. I asked the host if he can sit us at a better table and he did.Once we got our table It took the server forever to get our drink order, and when he brought the drinks he forgot straws when we asked for 4. After we ordered we waited over an hour for a ... read more

Lisanne K.'s profile image
Lisanne K. 
rating
4 months ago

This should not even be a one star. Service nice at begging got drinks. No food for over an hour wait. Tables tuned over in our section, i spoke to the manager and finally found our server. Food came it has not what we ordered, how we ordered it and completely cold. We got up and left! Waste of time!! We live 2 minutes from there! Unlikely we will go there again. So disappointed. 

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Penny U.'s profile image
Penny U. 
rating
4 months ago

My husband an I went for dinner about a week after they opened. Food and service was pretty good so we went back for dinner on Sunday May 18th. The restaurant was about 2/3's empty. We were seated in the back room. The air conditioner was too cold [other reviews here said the same thing]. My husband ordered a Denver Omelet. I ordered a 2 egg California Omelet, it's made with Jack cheese, avocado and mushroom. I asked to replace the mushrooms with tomato. The server wrote it down. It also had hash brown potatoes. The server ... read more

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Donna L.'s profile image
Donna L. 
rating
4 months ago

Went today and I'll never go back. I ordered 1 scrambled egg, 2 pieces of bacon "crispy-well done, wheat toast and cup of fruit. My husband got a scramble of some sort. His came piping hot, his toast was barely toasted though. My bacon came half raw and when she set my plate down said oh, is it done enough. No! Ok I'll get you a new order. While waiting, ate my cold eggs and cold toast. One lonely grape amongst the cantaloupe and it was broken and shriveled. The waitress came over and asked if we'd like our check and my husb... read more

Business response:

Donna , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com  

April H.'s profile image
April H. 
rating
4 months ago

For some reason they seated us in the back room. They wanted us to sit at a table even though the booths were open. The tables were way too close together. We were then seated under the a/c vent. Our server was very attentive, but our food took a really long time and there was a long delay between me getting my order, and my husband getting his food. My fries were cold and totally bland. The patty melt was nothing special. We won't be back. 

Business response:

We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com  

Bryan B.'s profile image
Bryan B. 
rating
4 months ago

On a Sunday morning (5/18/25) when they were busy and it took them a few minutes to get us seated at the bar, we received our food over an hour after we arrived. We had to take it to go because we were busy. I'm not sure how it tasted because it ended up going bad before I could eat it. I don't understand how food takes 1 hour to cook when people who came after us 2 people were receiving their food. The only explanation is they forgot our order, or messed it up and had to remake it. Either way, it was an awful experience sin... read more

Business response:

Bryan , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com  

Meghan's profile image
Meghan 
rating
4 months ago

First time we came in really good service. The food needed some help but they seem to have figured that out. We just left from lunch. This time the service needed help. It takes me a lot to write a bad review but your servers are so argumentative. Manny was our waitress staff. Marcya is just plain rude. The girl at the register seems lost. I wonder if the owners even look at these reviews. I just looked at them and it seems like other customers are having the same problem. I would hate to see this place close like Coco's bec... read more

Business response:

Your feedback is important to us. We apologize for falling short on service during your recent visit. We appreciate your detailed input and will address the issues raised. Thank you for sharing your experience. 

Frequently asked questions about Black Bear Diner Canyon Country

How is Black Bear Diner Canyon Country rated?

Black Bear Diner Canyon Country has a 3.8 star rating with 184 reviews. 

When is Black Bear Diner Canyon Country open?

Black Bear Diner Canyon Country is open now. It will close at 9:00 p.m.