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Black Bear Diner Cypress
- Restaurants
- Houston, TX
About this business
Location details
19823 Northwest Fwy, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Well.... Came to a "diner" expecting more traditional foods. It's really not all that great. No hamburger steak options, no macaroni and cheese options, limited dinner options. When they were telling me what was on the salad it was followed up with, but we are out of "...." Just an overall disappointing place. Stick to Cracker Barrel.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Worst possible place to go. The food is subpar but the service is AWFUL. One our burgers were burnt so we mentioned it to our server who stated that was if it's well done it's likely to get burnt. We accepted that was fine and were not trying to send it back. Then he proceeded to talk to his coworker across the restaurant to say how if we didn't want a burnt burger we should've ordered chicken salad. If you want to get treated like sh*t go here. FYI our server was Jeremy
Restaurant staff may have been a little thin on the day I recently stopped in for breakfast as it took more than a few minutes to get seated. However, the server soon arrived at my table, took my order, and delivered my beverages. After that it was downhill. The meal was soon delivered. I call it "drop & run". The server dropped off my meal and ran off. That's the last I saw of her until she delivered the check. So, if you want a server who never checks back during the meal, ask for Rachel. If you do not want beverage re... read more
Waited 10 minutes on a Wednesday to be addressed by a hostess or anyone for that matter. No one ever came by to greet or seat us. Do yourself a favor a choose somewhere else to eat
This WAS my gfs and my go to bfast place every Sunday after church. Something happened in past couple months where food quality and service have plummeted we hardly go any more and when we do we are continuously diss appointed from the service we used to receive. Not only is service and food quality on down slide when in restaurant but if you order online or DoorDash it's like they dont care and just throw whatever in a box and give it to you. Very sad to see this place declining and I Hope management changes things soon.
waffles and eggs were nasty. bacon was good. Rachael was the sweetest! Super fast would only come again for her service.
Business response:
Aayanna , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We have been coming here for a couple years and it was always good but the past couple times have been awful. Last time the server spilt my husbands food all over our table and then he spilt the water all over the man at the next table. This time I ordered the New York steak medium rare and after a half hour they finally brought it and it was well done. I couldn't even eat it. So then I ordered the brownie sundae and I'm not kidding, it took them well...I'm still waiting after 25 minutes and he already brought my bill. Tal... read more
Gross area in general, vomit in parking lot, just the outside upkeep is always a red flag, worn down and funky. No thanks, turned around and never looked back,
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Looked on yelp and it had 4 starts so me and my family decided to stop by. Waited for 5 minutes before anyone greeted us. Then one of the waiters was rude so we decided to not give it a chance. He ended up spilling his drinks he was carrying all over himself so i guess it was karma. Hate to see it.
Frequently asked questions about Black Bear Diner Cypress
How is Black Bear Diner Cypress rated?
Black Bear Diner Cypress has a 4.6 star rating with 4,709 reviews.
When is Black Bear Diner Cypress open?
Black Bear Diner Cypress is open now. It will close at 10:00 p.m.