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Black Bear Diner Cypress
- Restaurants
- Houston, TX
About this business
Location details
19823 Northwest Fwy, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Service was horrible at this location and unacceptable! It took way too long to be greeted and served.
Business response:
Jaiden , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
So disappointed! We went back for the AYCE fried fish thinking we wouldn't be treated unfairly again... but we were wrong. We had four AYCE orders, and only three of us even got to ask for more fish the second time. Right after that, we were told the restaurant ran out of fish and we wouldn't be able to order any more. Can someone explain this BS? If you can't honor AYCE, then don't offer it to customers in the first place!
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Customer service not too good... Not friendly what so ever. Very disappointed Lack of professionalism
Business response:
Josue , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We went on Sunday me and my family and literally took us two hours for our food to come, and the pancakes were spoiled and the food was horrible. I cannot believe they served pancakes that were not good.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Let me start by saying we've eaten in BBD in California as well as in Las Vegas both for breakfasts and I must say both were excellent in service as well as food. So my expectations were high when I found we had one here in cypress. I must say I was so disappointed. we went on a Friday around 5:30 pm there where very few people in the place and still we had to stand at the door while the server and another employee were in conversation. we were seated and given menus there was two with a baby across from us and a group of 4 ... read more
This is a hard one to write. Previously I would have given them 5 stars, but the last three times I've gone it left a bad taste in my mouth. And not just mine, but my dining companions as well. The service was extremely slow and the food was consistently cold! And the general ambiance of the whole restaurant was annoyance. Black Bear use to be my favorite close place to go for chicken fried steak, but their service AND kitchen have gone downhill so bad they've had their three strikes so I'm out and won't return.
Business response:
Sylvia E. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
If you want to hear people arguing and leaving you to deal with your hunger and thirst, then you'll be in good company here. I've usually frequented the Sugar Land BBD. I didnt think there would be a big difference in experience. FAFO-I was wrong! First off, it was not very busy, but the waitress we had was very slowful in returning back to the table. She was having a whole conversation with another table. I finally flagged her down to order but when the order came out, it was incorrect. They gave my Mom the regular size en... read more
Business response:
It's unfortunate to hear about your experience at Black Bear Diner Cypress. We appreciate your feedback and will address the issues mentioned. Thank you for bringing this to our attention.
We have been looking for a go to breakfast place in Lakewood Forest area of Houston, Northwest Houston area. Waffle House, Dennys, IHOP, not what we are looking for. A mom and pop place that still has real customer service and good basic food. No fancy omelettes, just good old fashion breakfast mom used to make. This morning we tried Black Bear Diner-Cypress, with the hopes of finding the place. Reading the "Credos" adopted by Black Bear. We hoped to have found at least an option that would get us through until finding "i... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This is my first and last visit. Yep one and done. Service horrible, no one had hair nets on. I watched a young man sneeze wipes his face did not wash his hands and picked up a plate of food to take to a table. Lots of sanitary concerns.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Cypress
How is Black Bear Diner Cypress rated?
Black Bear Diner Cypress has a 4.6 star rating with 4,709 reviews.
When is Black Bear Diner Cypress open?
Black Bear Diner Cypress is open now. It will close at 10:00 p.m.