Black Bear Diner Cypress

Josue T. 

on Yelp

3 weeks ago

Customer service not too good... Not friendly what so ever. Very disappointed Lack of professionalism 

Tina G. 

on Yelp

3 weeks ago

We went on Sunday me and my family and literally took us two hours for our food to come, and the pancakes were spoiled and the food was horrible. I cannot believe they served pancakes that were not good. 

Patricia C. 

on Yelp

a month ago

Let me start by saying we've eaten in BBD in California as well as in Las Vegas both for breakfasts and I must say both were excellent in service as well as food. So my expectations were high when I found we had one here in cypress. I must say I was so disappointed. we went on a Friday around 5:30 pm there where very few people in the place and still we had to stand at the door while the server and another employee were in conversation. we were seated and given menus there was two with a baby across from us and a group of 4 ... read more

Sylvia E. 

on Yelp

a month ago

This is a hard one to write. Previously I would have given them 5 stars, but the last three times I've gone it left a bad taste in my mouth. And not just mine, but my dining companions as well. The service was extremely slow and the food was consistently cold! And the general ambiance of the whole restaurant was annoyance. Black Bear use to be my favorite close place to go for chicken fried steak, but their service AND kitchen have gone downhill so bad they've had their three strikes so I'm out and won't return. 

Tam M. 

on Yelp

a month ago

If you want to hear people arguing and leaving you to deal with your hunger and thirst, then you'll be in good company here. I've usually frequented the Sugar Land BBD. I didnt think there would be a big difference in experience. FAFO-I was wrong! First off, it was not very busy, but the waitress we had was very slowful in returning back to the table. She was having a whole conversation with another table. I finally flagged her down to order but when the order came out, it was incorrect. They gave my Mom the regular size en... read more

David C. 

on Yelp

4 months ago

We have been looking for a go to breakfast place in Lakewood Forest area of Houston, Northwest Houston area. Waffle House, Dennys, IHOP, not what we are looking for. A mom and pop place that still has real customer service and good basic food. No fancy omelettes, just good old fashion breakfast mom used to make. This morning we tried Black Bear Diner-Cypress, with the hopes of finding the place. Reading the "Credos" adopted by Black Bear. We hoped to have found at least an option that would get us through until finding "i... read more

Latricia T. 

on Yelp

4 months ago

This is my first and last visit. Yep one and done. Service horrible, no one had hair nets on. I watched a young man sneeze wipes his face did not wash his hands and picked up a plate of food to take to a table. Lots of sanitary concerns. 

LeNeva F. 

on Yelp

4 months ago

I normally have a great breakfast from here, but this morning I ordered the California Benedict the eggs were not poached but more like hard boiled. There was barely a drizzle of hollandaise sauce over it the bacon is usually plentiful however I could barely find any. My hash browns were cold very disappointing breakfast I ended up tossing it in the bin 

Elizabeth H. 

on Yelp

8 months ago

Ate there today, a 25 minute wait to get seated, which was ok. food was good BUT the ladies room was a disaster, toilet paper on the floor and toilets not flushing. Told 2 different waitstaff and nothing was done, heard several other people complain also. No one seemed to care....not sure if I will go back.