This profile has been claimed by the business owner or representative.
Black Bear Diner Cypress
- Restaurants
- Houston, TX
About this business
Location details
19823 Northwest Fwy, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Terrible. I ordered through Uber Eats and I guess Black Bear Diner thinks they can get away with not giving you everything you ordered knowing that Uber Eats will not do anything about. I ordered the roasted turkey that comes with soup or salad as well as red skinned mashed potatoes, seasonal vegetables and cranberry sauce along with 2 sides of your choice. I chose the soup, grits and toast which I received but the mashed potatoes, vegetables and cranberry sauce were missing. Maybe the kitchen management needs to actually d... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This place has been one of our favorite places for dinning..Unfortunately, our last visit wasn't as expected...We ordered Friday AYCE fish fry. Everything was fine until the 3rd request for more fish, and after 15 minutes of wait, our waitress came back and said, am sorry our chef is having a bad attitude today and refused to work on the submitted order.. OMG!
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Horrible service would not be eating here again ever it's decent but the lady took forever and had an attitude
Disappointed -when i ordered it stated I couldn't make changes, yet evidently they were free to make changes and not clarify I needed to assemble Santa myself.
Business response:
We are sorry to hear about your disappointment regarding your recent order. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
We had a very disappointing experience at Black Bear Diner and won't be returning. Initially, a friendly server quickly took our drink order, but then another server told him it was her table and asked him not to serve us. She didn't return for about five minutes, and my kids ended up waiting over 10 minutes just for apple juice. I really wish the first server had stayed with us. After waiting another 15 minutes for her to take our order, she was incredibly rude. Despite being seated first, tables around us received their f... read more
Business response:
Yajaira , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The food here is pretty bad and it's obvious that nobody cares about the quality of it. The servers are wonderful, but I feel sorry for them because the food and service is both better at Denny's
No silverware on the table we stirred our coffee with a straw, lady took our orders didnt write it down, plates came to the table WRONG gave us loaded hash browns when we didn't ask for them not to mention they were under cooked, over easy eggs when we asked for scrambled eggs. Bullsh!t ass service and we didn't get silverware till 2 min after our food came.
Service: At first, we had great service. Our waitress was fast & friendly from seating us to taking our orders, to delivering our food. However, she disappeared after that. We asked for tea refills that never came, and in a moment of lapse of judgement a to go box. Food: my son ordered pancakes , eggs, bacon. I ordered the cod & shrimp plate with coleslaw and fries. Realizing as I type this that I never got the coleslaw. My son enjoyed the pancakes, but the bacon was bad he said. My entire meal was awful. If you like freez... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I will never come back to Black Bear diner here off 290 service was terrible mixed up our orders and Arturo the floor manager. When I complained to him his comment was I don't care. Imagine the manager saying I don't care. I hope this thing goes viral. I will never come back here again and will look for corporate address to call.
Frequently asked questions about Black Bear Diner Cypress
How is Black Bear Diner Cypress rated?
Black Bear Diner Cypress has a 4.6 star rating with 5,225 reviews.
When is Black Bear Diner Cypress open?
Black Bear Diner Cypress is open now. It will close at 10:00 p.m.