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Black Bear Diner Cypress
- Restaurants
- Houston, TX
About this business
Location details
19823 Northwest Fwy, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I went to a Black Bear in Vegas and really enjoyed the food, so I decided to try it out again but I was thoroughly disappointed. I got the hot turkey with gravy and mashed potatoes. The turkey was insanely dry, to the point that I couldn't believe it was even served. Also, the meal was cold like cold cold not one touch of warmth to it at all. Unfortunately I will not be retuning back to this location.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Very nasty dirty place. Children's buster/high chairs/table Bathroom/ everything is dirty Food it is not good at all. The only good thing was the waiter he was really nice. I would never come back again
Business response:
We apologize for your negative experience at our Black Bear Diner. We take cleanliness and food quality very seriously, and we're disappointed to hear that we fell short of your expectations. We appreciate your kind words about our waiter, and we'll address the issues you mentioned to ensure a better experience in the future. Thank you for bringing this to our attention.
We order to go for the office ladies and we've given this place a couple of tries and gotta say we keep getting disappointed. Over cooked food, not tasty, cold. It's just not good. Pictures on the website sell but once you actually get to taste your food is the complete opposite sorry I don't think their staff cares.
Business response:
Alehlucha , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Worst service I've ever had here after 20 min waiting had to ask for service after another 5 min went by we got up to leave told manager about their service and was to make sure I leave a Google and yelp review. Sad but I won't be coming back
Business response:
We apologize for the poor service you experienced during your visit to Black Bear Diner. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention. We take customer feedback seriously and will address this issue with our staff to ensure it doesn't happen again. Thank you for taking the time to leave a review.
Went for dinner tonight and it was absolutely horrible. The restaurant was a mess with numerous tables had dirty dishes on them. Only saw 2 people working in the front. Food came out cold and I wasn't even able to eat it. Won't be back!!
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Disappointing. The food. The service was fine. You can go to Dennys. Sad face to this.
Business response:
Thanks for your review. We would like the chance to address your concerns. Please provide us with a brief description of the events and phone number for our manager to call you. We will be in touch shortly. info@blackbeardiner.com
Service was nonexistent! Hubby wanted to try this place out for dinner so we got there at 8pm (they close at 10pm.) Our first clue should have been that there was literally only 1 other table of guests here. The food was good but once we got our food we NEVER saw anyone who worked here again. We had to get up and go ask for our check. I'd go to another location but not this one!
Four times now Black Bear has left off items and whole meals that I've had to REORDER to complete. Never again. Good bye.
I have eaten here 4 times in the last year and was really liking the place, but Sunday, Aug 6th I vowed not to return. Not sure what happened with the waffle and corn dogs, but they must've had a fight on their way to my table, because they were battered, bruised and burned. The chicken tenders (not shown) were so hard, wasn't sure if they were fried hard, stale or both. Chicken 'N Waffle (1230 cals.) Granny Bear's Mini Corn Dogs (350 cals.) I gave 2 stars, because at least it was nice and cool in the place, since I on... read more
Business response:
Missy , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Cypress
How is Black Bear Diner Cypress rated?
Black Bear Diner Cypress has a 4.6 star rating with 4,709 reviews.
When is Black Bear Diner Cypress open?
Black Bear Diner Cypress is open now. It will close at 10:00 p.m.