Black Bear Diner Downey

rocio e. 

on Yelp

a year ago

We ordered breakfast to go because we are having work done in our kitchen and were unable to cook. I have a three year old and one year old who get very hangry :) I placed the order at 8:27 am online and it said it would be ready at 8:46 am. I got there at 8:50 am and the food was not ready. I didn't mind waiting a few more minutes but it ended up being ready at 9:05 am. When they brought me order, the host handed me a bag and two regular cups of milk. I told her that I had ordered two chocolate milks for my kids. She said "... read more

Neyson G. 

on Yelp

a year ago

One of my friends recommended this restaurant so we met up for lunch. What a horrible experience. There was only one waitress who provided bad service. Her excuse was that she was the only waitress there. She forgot to place 1/2 of the order and brought out a partial order and the food was cold. We could hear her arguing with the kitchen staff that 1/2 the order was missing. That was the start. Then, she forgot to bring the sides out (soup, and corn bread, which she had charged). She then brought my friend's food about 10 mi... read more

Portia T. 

on Yelp

a year ago

They partnered with Postmates in an effort deliver food. Black Bear Diner is horrible. I am still trying to get my refund for the order that they never delivered and are posted and Postmates took my money. Postmates tried to call them numerous times and I did as well. They never answered the phone. Please do not participate in any part of this establishment. Their customer service and hospitality is incredibly horrible. I will never order anything nor dine at this location again. Their staff needs to be fired. 

Sharon T. 

on Yelp

a year ago

We were there Friday night around 4:30pm for dinner, they sat us at a table by the windows. We sat for 10 minutes without anyone acknowledge us, we got no water or any service. We finally left no one even asked if we were ok or wondered why we were leaving. We will not be returning. This is not the first time this has happened 

David H. 

on Yelp

a year ago

Very disappointing coming here to start off the day with a delicious breakfast especially since it's my birthday, came at a good time,not too many people but overall the atmosphere was bad not from the customers but from the people working there, I start off with my server who had a bad attitude going on don't know what her problem was but not customer friendly especially knowing it's my birthday, staff was not on it in services period but I do recall the one who was on it was the busboy cleaning and giving a smile, the food... read more

Jeremy S. 

on Yelp

a year ago

I would avoid this place. They're always out of things. This is about the third time they are out of strawberries. Our server was pretty rude. We got there about 30 minutes after the "free fruit/ strawberries" and the server said, "oh you are way past that time". I said no we're not "way" past the time. That was a very rude statement. The first time one of the servers had a story and said oh the strawberries are all flooded, I thought this was weird since we were there a couple weeks before and they admitted they ran out of ... read more

Lisa C. 

on Yelp

a year ago

Welp we went to have dinner we got seated & every waiter even manager walked right by us like we were invisible we waited for 10 mins not even a we will be right with you or our beverages werent taken! We wont be giing there ever again! Dont want to give a star but its there 

Tammy T. 

on Yelp

a year ago

The service sucked. Only 1 waitress was polite.we waited over an hour for a table. I have been to a Black bear in Vacaville, and the food was delicious, The food is horrible here. I heard that only the breakfast is good here.but I wanted food, I ordered the burger in a basket, it was okay, but I will not come here again. 

Norma P. 

on Yelp

a year ago

My daughter invited me for breakfast and I chose this place. I've always wanted to try the breakfast here. We were seated right away. The waitress came by a couple minutes later to take our order. We asked for 1 decaf and 1 regular coffee. We brought to regular coffees. After I told the waitress I ordered decaf another waitress brought me a half filled decaf. Ok I didn't say anything. Which I should have. The coffee was horrible. I couldn't take another drink. Too strong! I mentioned it to the waitress which to our surprise,... read more