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Black Bear Diner Downey
- Restaurants
- Downey, CA
About this business
Location details
7900 Florence Ave, Downey, CA, 90240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Horrible service! Food sits for a while after being cooked and it's then served cold and it's not even busy. Overall quality of food is not that great especially after being served cold
Business response:
Thank you for providing your feedback and letting us know about this issue, Larry. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
All these empty tables and still got wait to be seated 10 minutes? Absolutely unacceptable and its 11:25 Monday morning!! Now it 15 minutes to wait!!! I just counted how many empty tables 20 ouch!! And they still have you wait !!!!! Its only my son and I. Pathetic!!! I see only 2 servers and a male host!! Where's the manager to help out?
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The table was not clean well and underneath the table was worse. I think the folks that had the table before, eta underneath the table. The floor was littered with used napkins and smashed food. The hobo omelette was not very good and the pancake was cold. The potatoes had a funky seasoning. The best part was the drinking cup that had lipstick on the rim. The server seemed upset and detached. I had to get my own replacement drink. I offered to help myself but they said no. This location used to awesome with nice a... read more
Business response:
Frank , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Been waiting for 25 minutes and no one has asked to take our order lol and they want 20 an hour and they can even do their job right. Last time coming here.
Business response:
Thank you for providing your feedback and letting us know about this issue, Rose. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
While the food was quite good, I was disappointed with the service. Our server Maria seemed uninterested and was not very courteous. She barely acknowledged us, didn't smile, and was short when we placed our order. Service needs to improve.
Business response:
Lorena B. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
First time eating in Downey, I've had food in one in Arizona completely different experience. This place was lonely literally three tables but yet the server was very rude. Don't know if she was having a bad day. Whatever the issue was I was just so disappointed. It was my baby's ninth birthday didn't even ask why is she wearing a button that says birthday girl. She never even asked oh! Its your birthday!? nothing...didn't even bring the ice cream that the kids get for free. very disappointed on the waitress I hope and pray ... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The service here is bottom line, the servers argue in front of customers, they never check on tables. We have come multiple times to give them the benefit of the doubt, but it has remained the same. The food is mediocre, if you need anything you're better off going to the counter than waiting for a server to come by and help you.
Business response:
Thank you for providing your feedback and letting us know about this issue, Halley. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Guys, I'm not a hater but I hated this restaurant the little bears are so cute and adorable I need them but THE SERVICE IS CRAZY first, the hostess was kinda rude and then the waitress OMG DONT GET ME STARTED it's like the whole employees are mad at you for dining or something our waitress hated us and even got our drinks wrong hate this place we waited an hour to have bad service and get our orders wrong? Never coming back here its LITTERLAY like ihop food but a little bit better, potato's had no salt, the bread was LITTER... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
So we just had breakfast here and my potatoes taste like soap andmy son's turkey club sandwich half of the turkey was bad. My son and I got an upset stomach and were throwing up as well.
Frequently asked questions about Black Bear Diner Downey
How is Black Bear Diner Downey rated?
Black Bear Diner Downey has a 4.4 star rating with 3,197 reviews.
When is Black Bear Diner Downey open?
Black Bear Diner Downey is open now. It will close at 10:00 p.m.