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7900 Florence Ave, Downey, CA, 90240, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 10:00 p.m. | |
Tue | 6:00 a.m. to 10:00 p.m. | |
Wed | 6:00 a.m. to 10:00 p.m. | |
Thu | 6:00 a.m. to 10:00 p.m. | |
Fri | 6:00 a.m. to 10:00 p.m. | |
Sat | 6:00 a.m. to 10:00 p.m. | |
Sun | 6:00 a.m. to 10:00 p.m. |
The service was horrible and the food made me sick. The pancakes and bacon were undercooked and the milked tasted spoiled.
Business response:
Matthew , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This place is a mess the parking is a mess it's horrible second time Trying to come here and no luck we put our names down and it said zero people ahead so we walked to the front for the lady to tell us 8 parties ahead of us they where passing people who came after us smh never again we waited 1 hour when the girl said 20 minutes the girls in the front are rude !! We left and 5 minutes later we got a text saying out table was ready !!! How was 8 parties ahead and we get a text right when we leave ???
No stars, just an IYI if you are black, don't eat here. I came with my family and the waitress started to take our order then went to check on an item for us, two minutes later I saw her taking the orders from a group from a large group of people. She never came back so we left. Watching her watch us leave and not a word. I will never come back to this place. Zero stars!
Worse meal ever. expensive, tasteless and portions too small for the price. The turkey cutlets were old. Never going back. We also got forks full of gunk and service was poor.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Horrible service waited to over 30 min for a server to come to the table and ask what we want to drink and left for another 20 min point being customer service is bad in this place idk how people have patience to wait when they had only 4 tables busy at the time I would understand if they had they whole restaurant full but only 4 tables were occupied so what do they only have one server smh never going back here restrooms are Dirty with toilet paper all over the floor just in general it needed attention they don't have no ty... read more
Don't ever order the Roasted Turkey Dinner, because it's NOT ROASTED at all, it's like slices of turkey deli meat, it's discus ting looking. I sent my order back and waited for my Wife and Granddaughter to finish there meal and we left, I will not go back there unless Emily is working, she always took care of us.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
When I arrived at the restaurant in Downey on Florence, I sat down at the counter lady who assisted me had a bad attitude kind of ruined my day a little bit I quickly cancel my order and left won't ever return again ever those people there have no sense of values. All they want is the tip not worth it and they don't care they act like if you owe it to them. I'd give it no stars, but I have to give one to leave my experience.
Business response:
Alex F. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I visited Black Bear diner last night with my kids who enjoyed their meals from the kids menu. I was torn between the pot roast and the roasted turkey dinner, ultimately choosing the turkey, which is advertised as 8 ounces of turkey breast. While my kids started their meals, I waited a bit longer for mine, which was fine. When my dinner finally arrived, I noticed the turkey looked different than expected. With two young kids, it's nearly impossible to focus on my food, so I took a bite without a close inspection. my first t... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The food isn't bad but the waitresses... my goodness when I tell you you guys need to HIRE BETTER EMPLOYEES... I am not over exaggerating. We *were* regulars here, but after these last 2 or 3 visits, we've really had enough. Multiple occasions where we have waited and waited for someone to bring us a simple item like syrup or juice which should take less than 5 min since it doesn't need to be prepared in the kitchen, and when I try to get an update on the status of my juice or syrup our waitresses are no where to be found...... read more
Business response:
We take your feedback seriously and apologize for the experience you had at our diner. We will address the issues with our waitstaff and strive to provide better service in the future. Thank you for bringing this to our attention.
Black Bear Diner Downey has a 4.4 star rating with 3,459 reviews.
Black Bear Diner Downey is closed now. It will open tomorrow at 6:00 a.m.