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Black Bear Diner Downey
- Restaurants
- Downey, CA
About this business
Location details
7900 Florence Ave, Downey, CA, 90240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
First time eating in Downey, I've had food in one in Arizona completely different experience. This place was lonely literally three tables but yet the server was very rude. Don't know if she was having a bad day. Whatever the issue was I was just so disappointed. It was my baby's ninth birthday didn't even ask why is she wearing a button that says birthday girl. She never even asked oh! Its your birthday!? nothing...didn't even bring the ice cream that the kids get for free. very disappointed on the waitress I hope and pray ... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The service here is bottom line, the servers argue in front of customers, they never check on tables. We have come multiple times to give them the benefit of the doubt, but it has remained the same. The food is mediocre, if you need anything you're better off going to the counter than waiting for a server to come by and help you.
Business response:
Thank you for providing your feedback and letting us know about this issue, Halley. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Guys, I'm not a hater but I hated this restaurant the little bears are so cute and adorable I need them but THE SERVICE IS CRAZY first, the hostess was kinda rude and then the waitress OMG DONT GET ME STARTED it's like the whole employees are mad at you for dining or something our waitress hated us and even got our drinks wrong hate this place we waited an hour to have bad service and get our orders wrong? Never coming back here its LITTERLAY like ihop food but a little bit better, potato's had no salt, the bread was LITTER... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
So we just had breakfast here and my potatoes taste like soap andmy son's turkey club sandwich half of the turkey was bad. My son and I got an upset stomach and were throwing up as well.
HORRIBLE experience today we come here a lot sat at bar top Maria are waitress was hiding had to ask multiple waitresses for help lots of them gossiping in the back... most of them comfortable so much manager Luis had to jump in and help waitresses in the back gossiping about guest DO BETTER!
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
I am very disappointed at the customer service I have received from this server named Mike he was very disgustingly rude and I heard him make a LOUD racist remark & it made my time here unpleasant he didn't even do his job he was making people bring us our food while he was yelling at a coworker, I always look forward to eating here but Ima need to reconsider
Came to eat here this morning thursday march 13 and service was horrible. We got seated quickly, but from there on things went bad. We were the first out of about 4 tables to get seated but yet we were the last one to place our order. Our server Brenda came to take our drink order but yet took about 5 mins to come back and deliver them. Brenda also dropped off drinks to the table behind us and asked them what they wanted to eat but they werent ready so she walked away but didnt come back to our table to take our food order.... read more
Not happy with our dinner. Hubs had tritip which was good. I ordered chicken fried steak mashed potatoes & gravy with broccoli. The meat was good, potato's were okay but there wasn't enough gravy to finish my meal. The broccoli was cold & mushy. She offered another side. She could have offered gravy but did not, hence this negative review. She came back with a small credit on our bill. I would have rather had the gravy.
Horrible service. We came and were mindful we had a large group. They did not accommodate after an hour, after we got sat down and we didn't fit we asked to be moved to another table and they told us to wait. After we saw a table open we asked to get moved there. She said to wait, we said ok can we order our drink first and have them delivered to that table. she said no that section had another waitress. So we waited, so we saw the table being emptied, we waited. We had to ask for it to get cleaned, she gave us horrible atti... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Frequently asked questions about Black Bear Diner Downey
How is Black Bear Diner Downey rated?
Black Bear Diner Downey has a 4.4 star rating with 3,460 reviews.
When is Black Bear Diner Downey open?
Black Bear Diner Downey is closed now. It will open at 6:00 a.m.